The value for money is exceptional. Not only is the room rate very reasonable, but the amenities and services provided truly make it a fantastic deal. The staff were warm, welcoming, and always ready to assist with any queries I had. The hotel's location couldn't be more convenient. Situated in the heart of the city, it made exploring the local attractions a breeze. I was able to walk to many of the nearby landmarks and shops, saving me both time and money on transportation. One of the highlights of this stay was the hotel itself. Stepping into the lobby felt like stepping back in time. The vintage decor and the palpable history of the place added a unique charm to my experience. It's not every day you get to stay in a place with such character! And let's not forget the breakfast. For just 190 pesos, I was treated to a delicious and hearty morning meal that kept me energized throughout the day. The variety of options ensured there was something for everyone, and the quality was top-notch.

What a beautiful location

Location was stunning

Will everything suffice? The prime location right on the Zocalo, the nice terrace bars and restaurants onsite, the exceptional staff at every position -- this place is great. Room was large and comfortable, had a mini-fridge (rare in Mexico), nice bed, and powerful shower. With lots of hot water when needed. Oh -- bath tub too. There's a mezzanine level gym and pool with lots of space inside and out. Everything one might need is very close too -- lots of bars, restaurants, stores, little markets and plenty of street food. The Malecon is a short walk -- maybe 15 minutes -- and beaches aren't far. To sum up, this place is a winner. It's beautiful, clean and well managed. Can't wait to return.

The staff was really nice, provide us a mini fridge and recommended us a taxi driver who was really nice

I tried reaching out to them beforehand to arrange a pick up from the airport, however I didn't receive a response. Ended up paying liked €30 euros when they could have picked me up for $300 Mexican pesos. That was a shame, but the taxi driver took us back to the airport for $270 pesos which was nice.

The room was large, well furnished, and mostly quiet except for loud conversations in the hallway between maids. Plenty of light came into the room from the eastern window.

The restaurant in the lobby was overpriced and the food (seafood) was mediocre. Nobody in the hotel (at the desk or in the restaurant) spoke any English. I would book at an American hotel next time because I don't speak Spanish. The room was COLD and changing the thermostat setting did no good at all and I couldn't discuss it with anyone because of the language barrier. The street is very tacky and not attractive. A few blocks walk through similar but less busy streets brought me to the wharf/key which was nice. In general I would prefer a more upscale neighborhood.

Ample room & bathroom size, a lot to do within waking distance, tourism information available, easy to catch a taxi, great views from upper floors, we like the hard wood floors because it's more hygienic than carpets.

The airport shuttle wasn't available in the evening or in the morning. One afternoon, around 2-4pm, we were taking an afternoon siesta and someone, likely a staff member, knocked on our door, but we didn't respond in our stupor and they opened the door briefly until they realized we were in the room. We didn't see who it was and called reception to report it, but they just said they don't know why their staff would do that and hung up. Also, we were able to sleep at night because we were tired and we brought ear plugs, otherwise, the music goes on until 3am.

The hotel is attractive and located right on the Zocolo. Our room faced to the side of the square, but the view was still nice, with a church bell tower and rooftops, and a door opens with an iron gate so we could have fresh air and hear music from below. The room was spacious and comfortable and the shower was hot with good pressure. We had 4 pillows, which we liked, though it was because there were 2 beds. We are a married couple, but the other bed was nice for organizing our suitcases after a week of travel. The breakfast buffet was very good with many options for different preferences, and the staff there were also very helpful.

The only issue we had was that housekeeping took one of our towels after the first night, leaving us with a damp towel and hand towel. We requested a second towel at the front desk twice, but never received one. And we interrupted the housekeeper in the middle of cleaning, so it wasn't her fault. The light near the sink in room 409 goes on and off constantly(this is to alert the hotel staff.) Also, the room temperature was stuck at 17C, which was very cold. We turned it off completely when we figured out how. If you don't speak Spanish, expect to need a translation app. It will help. Any complaints are very minor. The hotel is quite nice.

All the hotel is full of small and great features which makes this hotel unique, we can write in the guest 'book, eat , enjoy the pool, hear the m music from the street, take a great shower, all is to my like our parents brought us here over half a century ago and its so nice to enjoy all this again

nothing I didn't like

Great Location , clean , great staff . Excellent

The property itself was great . Only issue we had was that the photos on the booking website appear as if the Master suite for up to 4 adults 1 child has two rooms when really it only has one and a sofa bed. This could have caused problems because there were not enough beds for us to sleep. Staff was extremely helpful and brought us an extra bed to accommodate us