Elevator for upper floors, Spotless clean. Polite cheerful helpful staff great front desk reception. Hot shower TV ,air condition, bottle of purified water each day. Maid service each day clean towels and toiletries . IN the center of town near malecon many parks ,the main zocalo, eateries ,vendors ,market.s. MUCARA has its own restaurant good food good price. Good Local transportation buses and taxis city tours. A most convenient establishment

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Super central location, great for a couple nights in Veracruz. Staff was very helpful and speaks English well.

The view from the balcony wasn't the greatest and there are no chairs etc. to sit on. We didn't mind though and rather went to the Zocalo. It is noisy at night, but then again its a very central location. Just something to keep in mind.

My room was small, that's what I paid for, but it was quiet, clean and comfortable and good value. The staff were always friendly. What really makes this hotel special is it's awesome location, so close to the zócalo which is great as you will probably be enjoying a few nights out there like I did.

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The ladies at the reception were very nice and helpful , one of them helped me to book an ADO ticket on her computer since it didn't work out on my cellphone but...without any result again. Large room, good lighting, good shower with hot water, excellent location. For the price...you wouldn't find any better in Veracruz. Also, the breakfast at the adjacent restaurant is just awesome and the coffee is first class ,all of that at a fair price.

The bed and the pillows are too hard to be comfortable. A suggestion for the bathroom....una estrecha mesita al lado del lavomano para poner tus toiletries. Hay que ponerlos fuera del cuarto de baño porque no hay ningún lugar para eso.

I was able to check in earlier than expected which helped a lot since the travel was exhausting and I was terribly exhausted. The staff is very nice, the WiFi works well in every area. Air conditioning works, too.

All good, no complaints.

Situated In the old beautiful part of the city. 5 min. from the harbour and malecon. Very nice staff and well sized clean rooms. English TV channels and good ac. Simple Restaurant with Mexican breakfast decent priced can be found downstairs in the hotel

Hard cushions, given its location it can be quite noisy sometimes

The location was fantastic, although it could get loud at night. The staff were wonderful, especially Sylvia and Teresa! I did not eat breakfast there. I did have smoothies at the adjacent restaurant, but it closed very early.

I was disappointed that the roof terrace I had seen photos of in the online ad was closed for Covid. My first room had no windows to the outside and felt very claustrophobic, had planned on spending time on the terrace.

Staff great especially Silvia. Our first night was in a room overlooking the street and was very noisy. Silvia instantly changed our room to a much quieter one the following day and could not have been more helpful. Great location.

Noisy street outside.

Very worth the money. Close to the zocalo and is just opposite to the cathedral. Many restaurants and shops nearby. Helpful staff. Room is large.

A bit noisy if your room is not internal, but during the night it is ok. The previous guest left a bottle in my room but was not threw away from the room. Also the patio of the room is not cleaned. But anyway the room itself is very clean and very worth the money.

Great location only 1 block to the zocalo. Staff was friendly and helpful, had a taxi waiting for us the morning we left for the airport. The building felt historic and was clean and comfortable. For the location and the price, this hotel was perfect.