We arrived just after a star studded opening for the hotel. Everyone was still excited about recent events and the future of the hotel. They should still be excited - the public areas of the hotel are works of art. The pool is placed to look more like a museum installation than a functional benefit. Our room was more than we expected including a small step-out balcony to watch the city lights. Everything we needed for comfort was provided in our room as well as a great brunch buffet. The hotel's location at one "end" of S. Miguel was fantastic as a starting and a finishing point for encountering the city. I have great words for the staff. I left my phone at reception while getting our bags stored until check-in. It says a lot about all the people bustling about that my iphone was waiting upon our return. They overcame my own carelessness with their kindness and I thank them. My experience here has led to me look at other Via Gale properties.

Was beautiful clean and comfortable

That we had to pay if we wanted extra coffee pods in the room. Wanted coffee for the morning before left for airport at 5 am wake us up for long 19 hr trip back home, sorry after paying 308.00 euros for 12 hr stay wasn’t going to pay for 2 coffee pods.

This was a one-night stopover before flying to one of the other islands, but if we ever return to Ponta Delgada we will look no further than this hotel. One of us made use of the open air pool. We had a snack meal in the unusual and interesting music-themed bar. The room was superb, spacious and comfortable. Everything worked. The reception staff were extremely helpful, professional and courteous. The corridors and walkways are interesting with plenty of conversation starters. The breakfast was excellent in its range and quality, and the seating areas were lovely. A sight of the full dinner menu made us wish we had a longer stay. Perhaps another time. We transferred to and from the airport by taxi (10-15 mins) with no problems.

On that particular evening the bar was probably understaffed and the waiting times for food and drink were on the long side. Not a big problem for us, but we saw a couple of family groups whose children were getting restless with hunger while waiting after their swimming.

- pool to calm down after a active day on sao miguel - very nice room with a lot of space and wonderful pool-&skyview - property is not directly in the city centre but only few steps away

there is only one thing to mention: we took a snack and drinks at the bar twice and unfortunately had to find out that - depending on which card (= in which language) you‘re looking at - the prices and selection were significantly different. this was kinda strange and we‘ld suggest to correct that.

Great location in old monastery with stylish reburbishment / design Junior suite was large room with very nice terrace with direct view to old fort and good side view to port and sea Great swimming pool in old courtyard Very helpful reception staff

bit cheeky to charge over 3 euros for extra 33 cl water from minibar when only 50 cl left free in room Too many flyers around the room for other hotels in chain Room was a little sparsely furnished …we stayed two separate nights …first room had a sofa , second did not

Big room with big bed. Nice pastel de nata every day on the breakfast buffet. Nice historical building with info around about the history of the Azores. Staff was friendly and helpful.

Bathroom door does not offer much privacy. TV comes on automatically when coming in the room, which was annoying. Allergen info missing on buffet labels. More info about the history of the building (old hospital) could be great.

The building is fabulous. It is practically the first hospital of the Azores islands. Everything is new and renovated (July 2023). The building itself is a historical monument, full of history and emotion, the floors are wooden covered with carpet (I saw in some comments that someone was bothered by this aspect - it's a shame to give this hotel a low mark for such a detail). The location is right in the center, in front of the hotel is a market, the ocean is 20 meters away. Staff who maintain, clean and who want to help you, you can find every 20 meters. Fabulous breakfast. The pool is large and clean. Everything is superlative, and if you consider that you are in the Azores, it is like a dream.

that I didn't stay long enough... 2 months :)

The property is strategically located, in proximity to everything. The staff is amazing, courteous and extremely helpful. Check in was a breeze! Breakfast was great every day, plenty of choices! I especially loved their coffee! I’m sad I didn’t ask where they source it? We had an early departure from the hotel, they packed us all 9 of us a breakfast!!! So thoughtful!

I found the mattress to be hard, maybe time to update!

Front desk staff was welcoming and helpful. Having access to the spa area is a real bonus.

Unfortunately, due to the plush carpeting in the hallways and room there is a bit of a musty odour in the room. In the summer when the window can be opened it might not be as much of an issue. The hotel is incredibly beautiful and well decorated, but the carpet seems like an odd choice.

The view from our south facing room was amazing and the windows opened to enjoy the outside weather. Although it seems to be west of everything there great attractions like bars and restaurants within a 5 to 15 minute walk. The Turkish bath and free breakfast were an added value.

Not really a dislike but to get to our 4th floor room you of course took the elevator, then find a door to a stairwell and proceed down a set of stairs to the other 4th floor