Loved the location. Full board was great. Pool area lovely. Woman who did the aqua aerobics and entertainment was excellent.

Our room was possibly the worst in the hotel. The balcony was like a coffin. You couldn’t have 2 chairs facing out. And there was nothing to see apart from a tree trunk and building work. The first person we dealt with to ask for a change of room was so sour and rude (Martina). Other staff offered us another room but it was in a worse location but a bigger balcony so we were between a rock and a hard place so stayed put. To be fair we were a very last minute booking but those small balcony rooms are to be avoided.

The staff were friendly and helpful. The food was good but could have been hotter.

We booked a sea view, but we're at the side of the hotel with a limited view. We were mainly looking at a building site next door to our hotel. I am happy to show you the photos of our location. I asked if we could be relocated to another room, this was declined.

The dining room experience needs to be a lot better, and management need to invest in teas pots! additional toasters (2 is just not enough) and red wine glasses. Staff need training to know the difference between red and white wine glass. Guests queuing for omelettes at breakfast cause unnecessarily long queues for other guests at hot buffet. A simple change to chef work station would eliminate this. This has been the case for a number of years, obviously not a management priority. However small changes would make a big difference to the dining experience.

Location very good right on the beach.. Hotel celebrating 50 years old and it shows , decor looking old . I'm sure I saw Simon templar ('the saint') at the bar !!!

Buying a drink at the bar (sitting at a table waiter service for a drink okay) . Bar staff at bar very poor

All good in that line,food very good, very relaxing, nice hotel

A good complaint, travelling from ireland, we are being robbed with the flights,not really a complaint,I thought ur prices were a bit steep,that then makes it very expensive from ireland, and I think people have started to look at different destinations, I think the only thing going for Lanzarote is the weather, it has become a very expensive place now,restaurants not giving value for ur money,John mc Guinness

Stayed in San Antonio for the last week of January 2023 a friend and myself we had our own rooms which was perfect, I'd highly recommend the San Antonio if your staying in Puerto del Carmen we are both early 50s and found the entertainment a bit more suited to older people but totally understand that as most clients were older than us hopefully some day ill be old too. I couldn't fault the hotel in any way we stayed half board and found the food to be of excellent quality, I would have no hesitation in rebooking this hotel if I was returning to Puerto del carmen. Regards Patrick Kavanagh

The landscaping is beautiful and the pool area was exceptionally good with access straight to the beach. There are 2 pool areas with ample loungers and parasols and there was a large indoor and outdoor bar. Prices were very reasonable. The staff were very friendly and helpful and you could always find a member of staff if you needed one. No waiting around for help. Taxis were easily ordered by reception and quick to arrive. 10min drive to airport.

The section of the hotel I stayed in had no ramp or lift to the first floor (which was fine for me and younder people someone but it could be difficult for older people maybe?) The aircon could be stronger (being picky!)

All the staff are amazing. The restaurant is very well run, staff are so nice and really look after you and the food is great. The pool areas are lovely on the seafront, very suitable for an older clientele and the pool bar staff are wonderful.

The rooms/ cocktail bar is a little dated, however that’s not really an issue. Still a great hotel.

Brilliant hotel stunning place

Staff are you your face constantly they don't realize that your the one on holiday seem to think it's about them very quick to judge people it's seems they no more about your life and judge very quickly

The Food for Breakfast and Dinner was excellent. Super variety, well presented and plentiful. Some items could have been hotter but overall it was excellent. Some days we did swap Dinner for Lunch which was much appreciated and again Lunch selection was very good and plentiful. Staff were very friendly and welcoming across the Hotel in all departments. The Rooms were spotless and extremely comfortable. Serviced everyday to a high standard. Beds were very comfortable. Plenty of Sunbeds around the pools and the pool areas were kept to a very high standard. Pool Bar was also good. Evening Entertainment was varied and mostly very good. Most nights the entertainment area was near full which is a good sign.

We do feel that charging for a Safe and to open the mini fridge in this day and age as an extra is not ideal. Just include it in the rate and be done with it. Wifi is poor in the rooms - very poor. And in public areas at times can be hit and miss.