We have a autism child and all the staff went beyond and out of there way to help him in any way they could many thanks Ladys on reception thanks a million for everything First hotel in ireland to eat his food all thanks to the amazing chefs in the kitchen many thanks Our food in the evening in the resturant was to die for The bar was also excellent staff always smiling and greeting just really what we needed Bedrooms were unreal beds so comfy and everything was right what a amazing place to go to stay for few nights would highly recommand with respect

That we had to leave to go home again

Perfectly located in the very centre of town with a short walk to all amenities. Rooms were very soundproof even with a lot of noise on the street outside, when windows were closed we couldn't hear a thing! Beautifully updated decor. Room was spotlessly clean & beds very comfy. Lovely friendly and very accommodating hotel crew that met all our requests promptly & with a smile.

Unfortunately no air conditioning. There was a ceiling fan & freestanding fan which did help but it was still quite warm (probably not a usual issue but due to a weather high) with little air able to circulate due to security windows. Reception kindly provided us with plenty of water when requested though.

Staff were all very friendly and helpful. Breakfast was very good, although the same breakfast order came out served quite differently on 3 different days. must have had have 3 different chefs :) Room was clean and good condition although looked out over the back of the hotel (not much of a view) and could hear external fans in the room but didn't disturb me. Great stay overall. No onsite parking but the multi storey car park 2 min walk away was very well maintained and the staff there were very helpful too. Lots to see in the local area.

Room at front of hotel would have been better with nicer view.

On the day prior to our stay I thought I would have to cancel the booking due to unforeseen circumstances. I spoke to Brendan on reception and he couldn't have been any more helpful. He dealt with my situation in a kind, professional and understanding manner. I ended up not having to cancel and we met Brendan on arrival and he was every bit as pleasant then. The hotel itself is lovely, fabulous decor and really clean and comfortable. We were staying for a concert in Nowlan Park and was only about a 15 min walk from there. We had breakfast in the morning before we left and we couldn't fault that in any way, everything was freshly cooked and as requested. We met another lovely member of staff there but I didn't catch her name.

Loved the location, the staff and the room. The hotel is only a couple of minutes from the castle and many of the bars. The staff are brilliant nothing is too much trouble for them. The room was clean and well organised but the windows could open a bit more to let air in. There was a fan on the ceiling and a portable one too but I just like to be able to open the windows. The continental breakfast was lovely and there was plenty of it. This hotel was great 👌

I have never had such a greasy breakfast, the egg was sliding on the plate as were the sausages. The scrambled egg on the second morning was beautiful.

The hotel is in a great central location and has a charming pub attached. We spent two evenings in this pub because the music offering was superb. It was full but not crowded and even with the music we were able to converse because it wasn’t overly loud. Our room was spacious and had everything we needed. The staff was attentive and always helpful. We loved our four nights here!

Carpeting in the room was stained but everything else was in good condition so it didn’t bother us.

The location is right in the city centre a few minutes walk from the Castle + Gardens, Design Centre, historic streets with shops, pubs and restaurants and the River Nore but our room was quiet. The room was comfortable and well decorated. Breakfast was very pleasant with the hot items being prepared freshly for each guest and brought to the table. The historic character of the old building, a former bank, has been preserved especially in the traditional bar which has live music.. Reasonably priced parking close by. Staff are friendly and efficient.

Nothing

The staff at the hotel were absolutely wonderful, both before and during our stay. The rooms were warm, quite spacious, and clean. The beds were very comfortable. There was water in the rooms in sustainable packaging, and good coffee facilities.

I appreciate the hotel is trying to cut down on single-use plastics, but I don't know why they can't provide separate shampoo and shower gel. I also think 4 star hotels should have better quality juice in their breakfasts- concentrated stuff just tastes so cheap! In general the breakfast buffet could have been better. The double beds were a bit small.

Breakfast was ok could have been hotter . Excellent location

We were delighted to be upgraded to a suite thank you and feel ungrateful to comment but that’s how you improve. Unfortunately we found the heat in the suite unbeareable despite many fans and dial tuned down , we hardly slept also the furniture fixtures a fittings were very tired in this suite . But we would love to return and maybe theses issues would be addressed . We would like to say a special thank you for the lovely chocolate & persecco to help us celebrate our big anniversery .

perfectly centrally located in Kilkenny. across street from the castle and around the corner from the charming shopping streets that make the city what it is. staff is friendly and welcoming. reasonable overnight parking structure very close. nice breakfast.

rooms are nice & clean but fairly basic and not overly styled. the bathroom lighting is fluorescent which I’m not a huge fan of.