The room was clean and large with a comfortable bed.

There was no chest of drawers or even shelves to put out the socks, underwear etc. This meant we lived out of the suitcase. The room was not serviced. It was not so much making up the bed, but the bin was not emptied even when I asked 3 times. I had to ask the kind cleaner to empty the bins. The toilet rolls were not refilled etc. We had lunch on Sunday the service was so bad that we didn’t even get the menu till after 45 minutes. We booked and arrived at 12.45 but did not leave till 14.45 & we only had one course in that time. The food was good. Were they busy NO the waitress spend more time seeing to empty tables! There were 2 windows overlooking the main Road which means it could be noisey if big Lorries were passing.

The manager and the lady who did the breakfasts were amazing - so kind and welcoming. I felt very relaxed and at home. Although the facilities are a bit old and tired, my room was spotless. The continental breakfast was nice, with lots of options. I enjoyed a drink in the bar in the evenings.

Nothing really - it wasn't 5 star luxury, but great value. I was a bit worried about the noise from the bar, but it was all shut down in good time. I enjoyed the music playlist and the camaraderie of the other guests.

The hotel itself is beautiful and clean, definitely has a modern touch and feel, the room was perfect it was clean cozy and had plenty of amenities, the bed was so soft and comfy slept like a log, the food is out of this world I had the cheese burger an chips with salad all locally sourced but the taste explosion was beautiful, all he staff was friendly had a brilliant laugh with them, they really made you feel at home and welcome definitely going to stay here again in the future and would highly recommend this hotel to anyone staying in or around the shepton mallet area.

There is nothing I didn't like

I stayed in the budget single room for one night and found it to be extremely comfortable for my needs. The room size may not be as big as some of the others, but..., hey ! Are you really that fussy..?? The bed was a small double, so a good size with very cosy bedding.. The room was at the back of the accommodation, so didn't pick up the noise of the traffic along the A37, so a big bonus there. It had a great shower, with good-sized towels. All in all , I was very pleased with the room. Extremely friendly staff, a lovely bar to enjoy a drink in, with a bowl of delicious homemade soup for my evening meal. A good continental breakfast, plenty to choose from. Fried breakfast was available at an added cost, but honestly, more than enough food was provided.

To be totally honest...I couldn't fault it.

The staff! All had such a nice way about them and were so friendly We had a family room for two adults and a child, it was basic but clean and spacious. And very good value for money. I would happily stay again next time we are in the area

I was a bit sceptical about the location as it was on the main road but it turned out not to be an issue. At the time we were there the kitchen was not open for breakfast but there were plenty of pastries and decent coffee.

Stayed in a small single room but the bed was comfy and the bathroom was clean. Large car park. Kettle in the room with plenty of tea etc. Ate in the restaurant downstairs which had a nice atmosphere and felt very safe. Good wi fi so I could do some work. Really friendly staff. Would stay again.

My room was quiet but it was on a busy road. It was easier to turn left and go up to the roundabout and back again rather than take your life in your hands. It was foggy when I stayed so that didn't help. Wouldn't put me off staying again though.

Location, clean ,modern,

Breakfast,was very poor ,8am 9.30 ish,we wnt down at 8.15, there was no bread for toast upon asking the young lady came back with 6 slices and said there was no more ,with a family of 5 plus 7 other adults ,the only other things on offer was cereal a choice off 5 and a few mixed pastries ,very poor for a full hotel

Everything! Really friendly staff that couldn’t do enough for you, great location with ample parking, close to the town and local amenities. Very comfortable bed, nice tea tray in the room and lovely continental breakfast included in room rate.

The only thing I can critique is the fact there was no key available to open the window. Totally understand the safety reason behind having the child lock but it was very hot and would have been nice to open the window a bit more, however, staff were so helpful and provided more fans to try and resolve the issue so I am being overly picky as it is the only thing about this place I can criticise.

Nice spacious room and would have taken three children in adjacent room. In common with a lot of places, hospitality staff shortages were very apparent but every effort was made not to let that affect our visit. Very interesting history behind the premises and with the possibility of being haunted.

Breakfast on a weekday could do with being available earlier, but you can't do that without staff! Two things we were happy with but which might affect some visitors. For those of a nervous disposition a haunted warning might not come amiss. The hotel fronts a mainish road but that said we were not disturbed by either vehicle lights or noise.

A lovely place to stay with great staff. Imran and Craig made us so welcome and nothing too much trouble. Nice bar and restaurant food was excellent with a very good menu. Rooms modern , very comfortable and clean with toiletries provided. We would not hesitate to stay here again when in the area and definately recommend it . Thanks again to all at the Well Inn for a very enjoyable stay.

Nothing to fault