The room (after being tidied up) was great, great amenities, great bed, loved the coffee machine, very clean, great location and price.

The guy at the counter kept insisting we had to pay during check in “because it was the end of the month” (Dec 30th). The room wasn’t ready when we arrived, they said to come back in 1.5 hrs, I went back 3 hrs later, the guy walked me to the room, opened the door and surprise! The room wasn’t ready, the bed undone as if the previous guest had just left. In their defence I have to say I got the feeling this guy was not their regular employee, one because he had no idea what he was doing and two because it was New Years time.

The hotel is conveniently located for exploring the town center. On Saturday, we began by exploring Calle de Dulce, Zocalo, and the Saturday market in the barrio de Los Sapos. We discovered that the hotel was positioned in a way that made it easy to visit the main attractions. The staff was friendly and allowed us to store our luggage on the day of arrival before check-in and on the day of departure after check-out.

The bathroom has frosted glass and is located right next to the bed. Only two towels are provided for a family of 4.

Great location in Puebla, great building, large rooms and very clean. We really loved our room and our stay here. Aircon in room was great! Also make sure to try Tacos Cambry for some tasty arabe tacos- round the corner left of the hotel, great food, good price and nice staff!

Staff on reception not always present/ easy to find but everyone very friendly and quick to help when there. Booked a taxi for us when we had to leave. No windows in room but brightly lit so this didn't bother us

The location couldn’t be better and the staff is incredibly welcoming and helpful. We were allowed to choose between two different available rooms and the bed was massive and really comfortable. I loved all the free amenities in the room (body lotion, conditioner, sewing kit, etc)

No parking on premises. The parking is quite a walking distance away and you need to pay on top

Superbly located a few blocks from Puebla's beautiful zocalo. Close to an array of good restaurants, cafes, churches and museums. The room was spacious and the bed was comfortable. The staff were friendly and helpful.

The cafe on-site was more expensive than many of the restaurants nearby. The housekeeping service could have been more detailed.

I had a corner room so I had two balconies looking out to the beautiful old town of Puebla. The bed was comfy and the bath tub in the room was unexpected and fun. The shower was huge and had a beautiful window inside ! I didn’t take advantage of the restaurant inside so I can not speak of it. The location is a short beautiful walk to the Zocolo. best bang go the buck. I will be back!!

I loved this location because it was easy to get everywhere and yet a bit more quiet at night than on the other side of the Zocalo. The room was very clean and comfortable.

I would have preferred more reliable and secure WiFI, and I found the cafe convenient and delicious but a bit overpriced.

The property is very cute and cozy. There is no elevators so be mindful if you have heavy bags. The location is perfect. Very close to everything you could need.

I wished the staff was more welcoming. The girls that are there during the day just made our stay feel blah. I’ve stayed in my hotels and it will be one to stand out in a negative way because of the coldness of the staff. I will most likely book somewhere else in the future.

The hotel itself is an old stately house, very well preserved. The room we stayed in was large, comfortable, and original (ie, the bathtub was in the bedroom). Everything worked well, the bed was very comfortable, the detail of the espresso machine was nice. The room is well lit, with high ceilings and large windows. The bathroom is striking, with a large window (that belongs to the original architecture) in the shower. Everything works well. The restaurant downstairs has very good Mexican food with good service.

The room's balconies (we were in the corner room) open onto two very busy streets, so it's impossible to keep the windows open because of both the noise and the fumes from cars. Also, no mosquito screens, so we were obliged to keep both windows and wooden shutters closed all night. Not ideal. Water is not drinkable. They offer tiny 250 ml bottles; but we were obliged to buy bottled water and bring it in. They should at least have a filter for guests to use, as opposed to buying plastic!! As for the parking, they offer a reduced rate at a parking building some 400 metres away (which is fine); but they insist on parking the cars themselves, even if you'd rather do it yourself.

The hotel was super central, allowing my husband and I to spend the couple days we had in Puebla walking the beautiful streets and tasting the delicious cuisine and treats on offer. The staff were super helpful and the hotel was lovely.

It was very loud at night with the windows and doors to the balcony not offering a lot of barrier to this. The fan in the room was also super difficult to use and we didn’t end us using it - a little warm at night as the windows had to be closed.