The location was great, walking distance to downtown and located next to Toyota Center and convention. Free parking was great since many hotels in the downtown area only offer paid valet parking.

The bathrooms could use exhaust fans. The rooms need some updating and smell a little musty when walking in. The hotel entrance was taped off for construction but there was a small walkway to get in. There were some storage containers that looked like there was some remodeling going on but it didn't seem as there was no activity for some time.

The rooms were ready early in the day for check in. The staff was friendly. Facility was clean. Room was clean. Free parking was a huge plus.

The water pressure in the shower was substandard. Your contractor did a poor job of finishing out the bathroom showers in both rooms. Your front entrance was taped off like a crime scene.

overall the property was good, the lobby was just an ok for me, 1st presentation is everything and that area was lacking for me. the Pool area looked ok, I rate it a 3. But the most important is the room of course , the room looked good and the bed , blankets , pillows were clean and comfortable, I rate that a 9, I didn’t rate a 10 because the bathroom walls needed attention. it was a overall good stay, and yes, I would stay again. thanks. oh before I forge my to add 1 detail, the breakfast was good as well . 😁 thank you!

the front staff was ok, not as friendly as they should be, they lack on greeting , and it took them about 5 seconds to greet, and only 1 out of the 2 greeted. the short guy at the front needs more training on his customer service, did not greet at all. front desk rating is a 4 for me. 😒

Hotel is in an excellent location, perfect for a Hornets game (Toyota Centre), and located next to the city, shopping and facilities. Hotel was comfortable with onsite and free parking, maybe a little dark in the rooms, and a little old fashioned but nothing to worry about. Great bar down the road in walking distance called the rustic which is definitely worth a visit.

It was all good really.

Location. Clean spacious rooms.

It felt a bit dated. Carpets were frayed. Pool looked unclean and jacuzzi has some film of scum floating on top. I went in on day one and decided never to go back. I never saw anyone else in the pool either.

Very clean hotel & great staff

Bathrooms need updated showers. Shower head had very little flow & shower nob was very loose making it hard to get a good amount of hot water to come out. Shower curtain didn’t cover enough & water went all over the floor. Also housekeeping came knocking on door at 9:00 am, while I was still sleeping, even with the Do Not Disturb sign on the door handle!!!!

I really enjoyed the indoor swimming pool. It was a refreshing moment spent with my kiddo. And even though breakfast was rushed on my own account, I had an early morning meeting, it was still very delicious.

There wasn't anything I didn't like. It was a short stay but very well in all accounts. Thank you.

The room was spacious, clean and comfortable. The staff were really nice. They were very helpful when I needed to store my luggage during the day.

The location is definitely fine (a couple blocks from the convention center and many restaurants) but the immediate surroundings are a little desolate (parking lots and open lots, freeway nearby). BUT, I felt totally safe. Although, I can see how someone could be anxious.

The breakfast was the best I have seen in a very long time at other hotels, I stayed. The location is fantastic for where I needed to be this weekend. The room was clean and the bed was comfortable.

The hotel needs to be upgraded in some repair. The carpet can be removed and go with hardwood floors. They should make sure the shower gel is a new or half full. Mine was empty but I did get the small tube left at my door as requested. I didn't get the one complete towel sets I asked for left at my door in a bag on Sunday. Also, at the business center's two computers were not working to access the internet. You had to use your cellphone when you should be able to use the business center. As a matter of fact only one of the computers you could use if needed until the no internet for Sat and Sun.

Excellent location for us, our first visit to the USA. The highlight of our trip was to attend a baseball game and the Houston Astros home ground is within a very comfortable walking distance. Good restaurants a few minutes walk too. During the heat wave the pool was a blessing.

Nothing really. Met and exceeded our expectations