Located in Downtown Richmond, the Holiday Inn Express provided a place during a conference I attended. I could drive and park on the street for free, saving me from paying for parking. The room was spacious and comfortable. It was only a few min drive to the hosting hotel for the conference. Due to cost, I stayed at the HIE, which was a good choice.

Parking per night costs $20, pretty steep. You can park on the street for free as long as you move before the time free time expires. Otherwise a good hotel for an alternative option.

The bed was lovely and comfy, tv good and the staff members were so helpful and accommodating especially John.

Because we are English, we are used to an English breakfast with bacon, grilled tomatoes, mushrooms, choice of fried or scrambled eggs, toast, beans. So to us the breakfast wasn’t great. The hot water for tea kept running out and they run out of orange juice for 2 of the nights of our 3 night stay.

Friendly staff, parking on-site, close to nice downtown, fully key carded hotel, nice large room with extra space, nice , new fixtures, very meticously cleaned including a very nice employee tidying up the garage, garage security cameras, breakfast. Thank you for your professionalism!

Maybe tighter upkeep of room, hallway maintenance, a few leakage marks and rough doorway and corner details.

The staff was very accommodating, really friendly, helpful, professional and kind. I love the women at the front desk. We got a free upgrade on the room. The room was huge, clean, comfortable and air conditioning worked well. The downtown location was great, about 20 minutes to the Capitol building. There are a few bars and restaurants nearby too. This hotel offers a hot breakfast (omelet, sausage etc.). Other options are also available (fruits, juice, cereals, yogurt, cream cheese, jam, toast, bagels, muffins, etc.). The cinnamon rolls are delicious!

We were pleasantly surprised with the entire experience. The two gentleman that checked us in/out were so pleasant and inviting, the room was incredibly spacious, and the location was perfect.

The only thing we didn’t care for, which in this day and age has nothing to do with the hotel cleanliness, was the overwhelming smell of pot in the elevator and in the hallway of the 3rd floor where we stayed. Thankfully our room didn’t smell of pot at all.

Very clean, most of the staff was really kind. The rooms had everything that we needed it. The best part was the breakfast in the mornings. Really good.

Maybe the location would be not the best one and there was no ramp if you arrive with heavy luggage you have to lift it upstairs in the main entrance cause inside you have lift.

The staff was amazing. Incredibly personable and very accommodating, even given the city of Richmond having been on a boil water ban. They made sure we knew we could get bottled water and made sure we were comfortable.

For the price and location, I have nothing negative to say. It was a very enjoyable stay.

Housekeeping was exceptional. Ever since Covid, the hotels I've stayed at, I've barely received service. This was not the case here. The hotel was very clean. The front desk person was friendly and efficient. A microwave, fridge, and safe were provided. Hot breakfast (eggs, sausage...) were available.

The noise on Saturday. Terrible neighbors. Several people on my floor were partying it up until 3 am.

The room was huge, clean and air conditioning worked well. We had a lovely view out of the 6th floor window of the city skyline. The downtown location was great, about a 10 minute walk to the civil war museum, 20 minutes to the capitol building. There are a few bars and restaurants nearby too. Breakfast was nice, hot options as well as bagels and cereal. Overall a good place to stay. Really friendly staff.

I really don't like that this hotel uses disposable plastic cutlery and plates at breakfast, it's so very wasteful and terrible for the environment. I've noticed everywhere we have stayed on this trip does this though 😞. In our room there was a coffee maker and some tea bags but no way of actually making tea as no kettle.

The staff, Jon & Donte, were amazing! Both went above and beyond to make our stay great. There was a small hiccup but they fixed it very quickly and were more than accommodating. The location to the convention center was great. I loved that we were able to leave our car and walk to the convention center. We will definitely be back again!