Our suite on the first floor was spacious and very clean. Checkin was seamless and they offered a welcome beverage. In addition to the breakfast buffet that had many choices, they offered hot items from the kitchen. The staff is very accommodating. Very beautiful hotel.

Not sure this would be a negative for most, but the bed was a little too firm for me and if you are renting a car, there is no parking onsite. Other than that no negative.

We loved the our stay with just a few (but major for us) complaints. The bedding, bed and pillows were not good. The breakfast while abundant was the same every day. When checking in customers should be told that the restaurant is by reservation only for everything but breakfast. We saw guests get quit mad they couldn’t be seated because they didn’t reserve in advance while looking at mostly empty tables. The staff were nice but maybe a bit too nice. They maybe tried to hard.

The property was absolutely beautiful. Very unique and a lot of thought was put into every detail. They successfully kept the old world charm while adding all the modern amenities.Breakfast was incredible and the highlight of our day. So many options on the buffet as well as fresh made choices from the kitchen. The location was away from the city center which is nice for a more peaceful setting but the walk into town was uphill and about 10 minutes away. I also want to mention the staff. Everyone was extremely kind, helpful and professional.

The only negative is the size of the shower. We are not large people or shower snobs but the size of this shower is almost impractical. Trying to wash your hair or shave your legs was difficult. I feel they missed the mark on this.

The staff were 95% outstanding and attentive. Nothing was too much trouble - dealing with queries before and during the stay. The breakfast selection was 5* + with any request catered for. Our whole family thoroughly enjoyed the food - so much so they got up every morning - never missing an opportunity to indulge (which has never been heard of). The rooms were clean and comfortable with excellent air conditioning. The hotel had been beautifully restored The roof top bar was a delightful relief after a long day.

The roof top bar service was very poor compared to the rest of the hotel and the drinks prices expensive. Breakfast was superb but perhaps allowing self service on cold drinks may speed up the process and a pot of coffee on the table if appropriate. The location would be challenging if you were with young children or a pram or carrying an injury as all the surrounding areas were steep roads or steps. The rooms - although beautiful- did not have a lot of storage space. The hairdryer was also far too strong - needs a lower setting.

Comfortable beds, spacious rooms and nice furnishings throughout the hotel. Staff was very friendly. Breakfast was fantastic. Also had dinner one night at the restaurant and it was superb.

Location was at the edge of the center of old town which was a plus because it was quiet. The downside was there was not much in terms of cafes or restaurants in the immediate area. Best coffee was a 10 minute hike uphill. The other issue was intermittent WiFi service. I had issues throughout my stay. Despite talking to front desk and they providing me an alternative network to use, service would get disconnected every 8-10 minutes and it would take another 1-2 minutes to reconnect. Updating their WiFi connection is something I highly recommend.

Loved breakfast, with a wide and interesting variety of foods Breakfast staff were exceptionally friendly and attentive Loved the stylish decor, the intimacy, the comfort and the history

We encountered one negative incident that marred what was otherwise a very enjoyable stay After a long day touring the Douro Valley we returned to the hotel at 6.00pm to find that out room had not been serviced We were looking forward to a shower and rest before heading out to dinner Mistakes do happen but our main complaint was the rude and unhelpful manner of the male staff member at the front reception Except for this one person we found the hotel staff to be friendly and professional

The room was as expected, and had air conditioning and blackout curtains which was nice. Staff were helpful and held my luggage for the afternoon after checkout. Location was good if you don't mind a bit of walking. The main plus was that this was probably the best breakfast I've ever had at a hotel, it was amazing and had so many options!

There is not really a point to getting a room with a terrace -- it's fully walled in and behind the hotel, so there is nothing to look at. I didn't realize this when booking so that was a bit of a disappointment. It only really makes sense for smokers.

Smart hotel, smart people. In fact, the staff made this hotel - from Front to Back office everyone was polite, smart and efficient. Seriously impressive.

This is beyond minor - but in a new hotel, I would expect a dedicated USB port somewhere in the room (there were 11 spare electric sockets so not for lack of power)! That said, the Front Desk effortlessly provided me with a plug and adaptor to use for the seven days I was there.

Great location either direction will lead you to a landmark. The taxi driver did not want to drive down the narrow alleyway. May have to walk a few mins if that’s the case. Rooms were very clean and the from staff were very helpful and informative.

Breakfast. Coffee. Very disappointing. The spread looks good but it’s very basic. The coffee is terrible. I would ask for a double espresso with some hot water. Still not the best. They sometimes ask if you want eggs prepared by the chef. They came out cold. The blonde server is definitely not genuine. She’s being professional but you can tell that she does not like her job.

Great location, 5-10 minutes walk to the main tourist area. Beautiful use of an old building, it used to be a fish canning factory. Very nice roof top bar albeit closed during our trip due to rain! Excellent breakfast with plenty to choose from and freshly made food if you wanted something hot. We stayed in a terrace room on the second floor which was a very comfortable room. Great beds and pillows. Large bottles of spring water provided each day.

If I was to be critical the shower cubicle was on the small side and my wife found the lighting a bit too dark for applying make up but thats being picky.