This place exceeded all my expectations! The rooms are stunning, spotlessly clean, and beautifully maintained. The staff is absolutely incredible—so kind, welcoming, and always ready to assist with anything you need. Their attentiveness and genuine care truly made my stay unforgettable. I highly recommend this place to anyone looking for a perfect getaway. A heartfelt thank you to all the amazing employees who went above and beyond to make my experience even more special!

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This place exceeded all my expectations! The rooms are stunning, spotlessly clean, and beautifully maintained. The staff is absolutely incredible—so kind, welcoming, and always ready to assist with anything you need. Their attentiveness and genuine care truly made my stay unforgettable. I highly recommend this place to anyone looking for a perfect getaway. A heartfelt thank you to all the amazing employees who went above and beyond to make my experience even more special!

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Love it

Not much to complain

It is a very clear and cozy place. There is a delicious ramen nearby

We asked for a second chair in the room for 1 day. It could have been taken from the kitchen or another room (there were many free rooms), but the administrator just smirked and said that we had everything in the room that we paid for and did not help us.

It's a nice place, quiet, clean, and comfortable. The room is spacious and well-decorated. The wifi is also good.

Nothing, but it could be nice to offer a laundry service.

Very comfortable and spacious room, the pool was lovely and perfect on a hot day. The communal kitchen area was clean and a nice addition to be able to make home cooked meals and not have to eat out every night

We loved everything!

Spacious room, comfortable big bed, fridge

During the entire stay, they never cleaned the room or took out the trash.

The best accommodation room I stayed in wish I could have booked another night.

Not sound proof but wasn’t a major issue for me.

The beds are good. The room was clean.

No coffee/tea maker in the room. Kitchen facilities shared amongst all guests. Cleanliness of the kitchen utensils very much dependant on the previous user. Noise from other guests disturbed the night rest. No food to be had from the local shops before 10:00.

The property was reasonably new - if badly built and already breaking down - floor to ceiling cracks in walls, gaps in ceilings near walls, letting insects, hot air and rain in, doors and toilets that are faulty in some rooms, zero soundproofing, mold already breaking through near floors and doorframes. The suite is quite spacious and bright. The kitchen is coolish, as there's a draft. When the pool is able to be used, it's quite nice. It's unsuitable for children, though, as it's deep throughout, and kids' noise isn't allowed. There's a decent amount of hot water and shower pressure. The beds are quite new and big. It is in a pretty quiet location but lacks soundproofing, a very badly slamming front door (the whole building shakes) and loud noises from neighbours - the furniture is very heavy with extremely loud legs (as elsewhere in Bali, this is not remedied with felt under them to help be quieter in a tiled room, so you hear everything - and neighbours like to, of course, use their balcony armchairs or dining table and chairs), The young, all male on-site staff try very hard to make up for the management company's shortcomings and the property's problems. While some have less fluent English, they overall manage to create a pleasant atmosphere. They are pretty helpful without being in your face and do also seem to have pretty modern attitudes.

Staying here is a serious health risk. Toxic indoor air quality, soot film on all surfaces from daily, extensive rubbish burns next door, and big gaps under all doors, making it hard to try seal off from the intense smoke from outside. The burns were so bad at times that the air purifier showed toxic air quality for up to 4 hrs - indoors with all doors closed and attempted sealed with towels. No management on-site.. Instead, no one who takes responsibility and daily changing and misleading input from reservations company re prices, cleaning, rubbish burning etc. Reservations team tried pawning all responsibility off on young staff on site after giving misleading and false information and refused to give management details, instead claiming the cleaning and reception staff were responsible. Thankfully, these guys were champs in trying to sort things. (Although some really struggled cleaning properly - but that was understandable given the sheer level of soot coating everywhere.) Kelaya is a modern take on a traditional homestay - very poorly executed with the lack of ownership/ management on site. As it is, it's like a new, badly built and managed hostel - with more than just teething problems that no one is fixing reliably. Steer clear and stay somewhere that has the charm and hospitality of a real homestay or the professionalism, reliability and quality of a hotel. This has neither. Other problems are overflowing toilets, lack of kitchenware (1 saucepot for 19 rooms, for example, and basics completely missing. Like kitchen cloths, toaster, oven etc). . Poor building quality leading to breaking walls, slightly moldy walls and doorframes, overflowing toilets, loud echoing noises from above, below etc. Then there's the gaps where ceilings meet walls, meaning light, rain and insects get in.. the result: air con struggling against influx of hot air and moths nesting in suite.