Great location central to Shibuya. Great amenities, unlimited and good selection of alcohol, free ice cream, free bath essences. My kids loved the free ice cream. Room comes with karaoke!

Too many "hourly" customers with prostitutes frequenting the hotel. Makes it not family-friendly and less safe. Also I wonder and worry how well they can clean rooms that are used for hourly prostitution services. Do I need a black light for my room? Room entry and hallways were very narrow.

Superb location 5 minutes walk from Shibuya crossing. Very clean and not too small room for Japanese standards. Staff at the reception is helpful and friendly though they can't speak a word of English. I used Google translate and was perfect.

The fact that I didn't know that it was a love hotel until I started walking to the hotel and saw all the business in the street nearby and then little "signs" in the hotel room. I had no idea. I chose the hotel because of the good price and superb location near Shibuya crossing. Though after the surprise I must admit that I had no problems and mind my own business. The hotel room's door is noise isolated, I notice when exiting room and hear the music in the corridors. I was relieved to see other guests checking in that seemed like a family on holidays so I felt relieved I was not the only innocent ignorant when booking 😆

Liked the location a lot, very very friendly staff who tried to help as much as possible even though they didn’t speak proper English.

Before we booked we didn’t realize this is a love hotel. Mostly our fault though, since we didn’t properly research it.

This was and is advertised as a budget economy hotel. What you need to understand that in Japan all this means is value for money. The level of cleanliness in Japan is far, far more thorough than what you'll be used to from western countries. The staff are incredibly helpful and polite. There are also free supplies and drinks available 24 hours. i.e. Free drinks, face masks, bath bombs, herbal teabags, bath salts. You're also slap bang in the centre of Shubuya, one of the wildest, busiest parts of the city, but just off the main street.

Honestly, the only thing we would have liked is a second pillow. That said, we never asked for one, and I'm very sure the staff would have been more than happy to accommodate us in that regard. Honestly, nothing bad to say about this place.

Stayed at this hotel for 6 nights. It is super clean and had a really comfy bed. Staff are all extremely professional and try to assist with any queries even if there is a language barrier.  The reception desk always has someone on it, which is helpful if you have a late check-in. Had regular housekeeping. They have free ice cream, water, and alcohol in the lobby.  The bath in ensuit is pretty deep, which was a win, and the room also had a balcony. Perfect location being only a few minutes' walk from the scramble crossing. The room was equipped with all the essentials (toothbrush/toothpaste, body wash, shampoo & conditioner) and there was an even larger free toiletry selection in reception. Would definitely stay here again when we come back.

Staying in a frenetic place like Shibuya requires a quiet and clean retreat. This place provided both! In addition, all staff members,more importantly front desk officers, were extremely kind, welcoming and helpful. The amenities include free flowing champagne, soda water, ice cream, wine liquor, coffee, ice cubes, chocolate, and bathroom/ health and well being essentials...all included in the hotel fee! Guests may take any of these anytime when they feel like it. It's location is just right smack in the middle of all in Shibuya. So you are never far from a nearby conbini, ramen or yakitori or wagyu/ kobe place and dry goods store. Its near the Shibuya station we can actually pat the head of Hachīko every night before going to bed. I would definitely recommend this as your home whilst staying in Shibuya. In fact, I will be back next month for another sojourn in Tokyo and will make Hotel Diamond my home away from home.

What I liked about this location is that it was still close to the train station and also next to the Shibuya Scramble and all the big attractions. It was also located in one of the alley ways so you can distance yourself from the hustle and bustle if need be. Rooms are quite nice and clean and the amenities are great!

The area outside of the hotel can be a bit dirty with litter, but being a large and populated city as Shibuya it is to be expected. The air conditioner remote is hard navigate but you can always ask staff for help.

We knew it was a “love hotel” but based on reviews, we booked anyways, and so glad we did. The location was perfect, and the hotel was very cute, clean, friendly, and perfect for our 4 night stay. We didn’t hear anything bothersome, or see any strange personnel, so us two girls were very comfortable. Would recommend for sure!

Slightly tight room but still bigger than other acclimations we had. The alley nearby (that maps kept leading us to walk down) had some rats, so just beware. But this isn’t in their control and didn’t affect our stay at all.

Hotel Diamond was a superb place to stay in Shibuya. The hotel is incredibly well located, and perfectly well appointed but more basic, and therefore less costly, than other hotels in the area. The staff were very friendly and helfpul, and even though this is very clearly a love hotel, that did not bother me as the only impact is meeting a couple of creeps (e.g. 50 year old westerner who was going up to his room with a 20-something Japanese girl - made me sad to see but it's helpful to actually see the other side of Shibuya).

The bed was pretty hard, a bit softer would be really nice.

The hotel is simple with all the amenities we needed and more ( bottled fizz water, soft ice cream, champagne, liquor coffee, snacks and health products) all at the lobby for everyone to partake of. This is our second time, and it was still the same professional and friendly staff that make your stay relaxing in the busy Shibuya center. It's a stones throw away from Tamaniha Yakiniku ( ate here three times this visit), a hike in the wallpaper to Indulge in good Japanese beef!

Nothing I could think off.