The staff was so friendly, everyone there was just excellent! The entire place was very clean. House keeping was excellent. I left them a little tip at the end of my stay. They also put fresh sealed water bottles each morning for the coffee maker which is nice (if you aren't from Mexico, do not drink tap water!) Excellent place overall and for the price and location I am very satisfied. It is the LGBTQ+ district, just so you know. I am not any of those, but it doesn't bother me or anything. It was a beautiful area and awesome people everywhere. But just letting you know it is VERY LGBTQ lol. Like, many of the shops are... well you'll see hahaha. Fun area, excellent restaurants.

Like others mention... the night clubs lol! Good lord they go ALL NIGHT LONG. Literally, on the weekends, the music starts at like 5pm and goes HARD until like 6 in the morning the next day! I shut the window, turned the fans on max and I was fine. I was so tired I slept right through it. But just be warned it IS LOUD. If you are a light sleeper, I recommend you bring ear plugs. I was on the 8th floor too; didn't matter. Just to be clear, I would absolutely stay here again!

Rooms were clean & comfortable. Breakfast was good. Staff very friendly and accommodating. Easy access to transit.

Only issue was loud music from club across the street on Friday and Saturday nights. Not the hotel's fault, but something to be aware of.

Our time in Mexico City was excellent, and we would like to thank Eurostars Zona Rosa and their staff for exemplary customer service. The entire front desk staff was great, including the doorman, and cleaning staff. They were so friendly and kind. The hotel was about a three-block walk to the Metro, which made it very easy to commute around the city. There are plenty of restaurants and stores in the neighborhood, which is a plus and very safe. Also, a 24hr pharmacy a few feet from the hotel. This will be important if you become ill. Lastly, we were there to celebrate my husband's birthday, and they were kind enough to bring him a little birthday cake. How sweet!! In all my travels across the world, I have never experienced such superb service. With that said, when we come back to town we will stay here again!! Gracias Eurostars Zona Rosa, les agradesco todo! - Gena and Justin

Everything was great.

Staff were nice, spoke English and there was a lady, we think the manager, who provided really great customer service. The room was big, decent views from 10th floor and housekeeping were consistently good. The shower temperature was great and beds very comfy! Super convenient location with all the shops nearby.

Fri-Sun nights are noisy as the hotel is in the heart of Zona Rosa, hubby slept through it but I needed ear plugs. It's not a 5 star like the big hotel chains, but for the price you shouldn't expect that, all in all its good value for money.

The staff were all extremely friendly and helpful, especially the cleaning lady on the 9th floor. She was wonderful and very nice and patient. The upper floors were quiet and the noise from the outside nightlife was a hardly noticeable. Breakfast was a wonderful spread with many varieties of options. The water with fruit slices was a welcome treat after a hot day walking the many wonderful districts. Overall, a wonderful stay in a wonderful hotel staffed by wonderful people.

I only wish I could have stayed longer.

Good location, we felt safe, friendly staff, spacious room. At reception Diego was helpful when we checked in. Also Israel helped with luggage to the room. We had the privilege to meet the Manager, Mr Marcos who happened to be on site. He was friendly and easy to talk to.

Some cutlery and crockery would be good as there is a kitchenette and microwave. We had to ask for plates and cutlery.

I used to love staying here as suites had jacuzzi and spacious plus quiet on top

It is practically impossible to sleep due the noise of the clubs and shops underneath ( both streets) the reception even offers ear plugs- not suited for quiet customers

The staff @ concierge were always extremely friendly and helpful in all my requirements and questions. The location was ideal , as was the spacious suite . I always slept well. I appreciated the daily water bottles . The cleaners were very good. I felt safe and secure in my room .

I would have preferred a bath in my suite as well as more than just the 1 English speaking BBC NEWS channel. I would have liked the option of Room Service for food . Also the quality of the breakfast was average and the selection was average. I paid for it once.

In the middle of lots of nightlife, restaurants and shopping; and, good value given the spacious rooms. The gym is basic and small but you can get a decent enough workout to just stay in shape.

Staff aren’t unfriendly, but the atmosphere is fairly impersonal (and I’ve stayed there about 15 times in the past 10 years or so).

The best selling point of this hotel is its location. Yes, Zona Rosa is a very vibrant, boisterous neighborhood; if you need absolute peace and quiet, look elsewhere. For those seeking the convenience of being where all the action is, this location is ideal. The staff and facilities were great, also. After this hotel, I stayed at one of the other Eurostar hotels on Reforma that was absolutely awful compared to this hotel, so it appears that the brand is not consistent in its quality management.

I really enjoyed my stay. I would suggest maybe getting newer towels, since the ones in the rooms are quit worn.