The staff was lovely and helpful. The location, in Hampstead, while not central, was convenient to the underground, and not a long way from tourist attractions. The neighborhood is quaint, pretty and trendy, the hotel is mere blocks away from Hampstead Heath with its many opportunities for country walks right in the city, and there are scores of restaurants, bakeries, galleries and upscale shops steps away. My room was spacious, attractive, comfortable and quiet.

My room was up 2 very steep flights of stairs, which, for an old person like myself, was very challenging to negotiate.

A simple but comfortable hotel in an old building. The rooms are small with small bathroom... The breakfast is basic but good especially the coffee (Italian). All rooms involve steep narrow stairs, no elevator. It is advertised in advance as being an old building. The staff is very friendly and helpful. Location is good, being near a northern line tube station, but the neighborhood in itself (Hampstead) is nice and full of shops, pubs, restaurants, caffes and a small but nice "old town".

The size of the room and bathroom.

Easy to access to central London, staffs are very friendly and helpful, breakfast was very good, rooms were clean. I'm very satisfied, will come back for sure.

There was a hill from the station. I recommend you to use Uber if you carry a huge luggage.

Wonderful hosts and very accomodating. Breakfast was a simple but adequate affair with freshly made coffee. Easy walking distance to underground and plenty of quaint pubs and shops nearby. Kenwood House just up the road a worthwhile visit and Hampstead Heath. Everyman cinemas a real treat too…. We were pleasantly surprised by the ceiling fan which during the heat of our stay got a bit of a workout.

Our room was on a very busy road- so quite noisy but earplugs supplied and adequate. We were looking g forward to eating at the downstairs restaurant but it was unfortunately closed.

The location was excellent with the tube and bus being within five minutes walk and based in a very popular area of London. The staff gave a family feeling with their friendliness and the overall security safety within a building with an extremely interesting history. The location was within a popular walking and swimming parkland with spectacular views of London.

There isn't anything I didn't like, I was a solo client who has high expectation which was fully met and I look forward to staying there on my next visit to London.

La Gaffe is in a great location in Hampstead, just a few minutes walk up the hill from the Hampstead underground station and within walking distance of Hampstead Heath. Staff here were so friendly and welcoming. My double room was a good size for me. There was a small desk and some hanging space and a drawer for clothes. There was a kettle in the room and an iron available for use. I loved the windows that I could open for some fresh air, although being on the main road, this was quite noisy. Ear plugs were provided. The included breakfast was very welcome to start the day. Being on the northern line of the underground was so handy. It was easy to get anywhere in London that I needed to go.

Although only a short distance from the station, it's all uphill and over some uneven footpaths, which was a challenge with a heavy suitcase. This was not a huge problem for me, but might be for some.

We love staying in Hampstead. La Gaffe is close to public transportation. Great shower, friendly staff, good breakfast.

The bedroom was very small, so it was challenging to store 2 suitcases. The location is on a busy, narrow street, making it hard to unload luggage from a car (you’ll either need to pull up onto the sidewalk or, better yet, turn the corner off the main road). Street parking is practically nonexistent, but there is a parking lot in Swiss Cottage, about a 25 minute walk away.

The staff at La Gaffe were extremely attentive and respectful. On arrival the young man, who checked us in carried my bag upstairs to the room for me. The beds were comfortable and the facilities in the room were good. The shower was easy to operate and the cubicle was extremely roomy with a very useful shelf inside for putting your toiletries. During our stay the weather was extremely hot but there was a powerful ceiling fan in our room. Our bedroom was at the front of the hotel and as a result was very noisy but I really liked how this situation was mitigated by the provision of ear plugs. Breakfast was continental and the coffee was delicious. The location of the hotel was excellent and being right in the centre of Hamstead Village we had an excellent range of pubs and restaurants close to hand. I'm not sure if this is a regular occurance, but we went to a super little market in the Community hub with stalls of lovely knick-knacks, beautiful jewellry, clothes and accessories. There was lots to do in Hamstead.

Nothing to dislike.

I liked your facilities staff. They are so friendly. Also, the breakfast and drinks were very nice. I would like to come back when I have a chance to visit London again in the future. Hopefully, I can visit there again.

There was no air conditioner, which I know is not that common in London to have it. for breakfast, if you can rotate the every other day of something, that would be great. However, they are minor things.

The room, though small, was well-appointed and adequate for my sister and I. It was lovely to wake up to an excellent cappuccino (or plain coffee or tea) and the generous breakfast that include croissants, various breads and rolls for toast, fruit and juice, various cereals, cold cuts and hard boiled eggs. All of the staff were gracious and good-humored. It was lovely getting to know Lorenzo.

Our room fronted the street which is the main throughway and therefore it was very noisy with windows open. There are two flights of narrow stairs which were not a hardship for us since Giuseppe and Lorenzo were on hand to carry bags when we arrived and departed.