Located near to a tram and underground stop. Hotel breakfast was nice although more variety of cooked items would have been nice. Nicely decorated rooms and breakfast rooms.

Very small lifts... could be a problem if you don't like enclosed spaces... people need to be specially aware ... personal space Air conditioning / heating controls weren't working so had to have the window open to cool the room down... you would come back and find the housekeeping team had closed the windows do the room was like an oven. House keepers did minimal in the room... replaced toilet roll... that was about it. A couple of English channels on the tv would be good even if it was only woeld news.

the breakfast was great and the staff were very good. Location was good as it was just outside a tram station which was handy. Aldi near by which was great too. The wide variety on the breakfast was really good.

Bed could have been more comfortable and the blankets we a bit too small. We paid for a double bed and got single beds pushed together - we will only go for actual double beds from now on as we thought it was uncomfortable for both of us!

It was our first time to Vienna and this hotel was absolutely wonderful. The hotel location was very conveniently located right down the road from the train station as well as down the road from the shopping street MariahilfStasse.. the Metro station is very convenient as well that leads to the main shopping district Stephenplatz. The rooms were relatively spacious and really clean/comfortable. The hotel staff were really friendly, special shoutout to Mark who was really nice and friendly. Upon check in he gave us some tips and recommendations on places to go and how to get about Vienna. He always went out of his way to recommend places for us to visit on our day trip to Budapest. Which was also very beautiful! Overall experience at this hotel was great and definitely highly recommended! Thank you Mark and Mercure hotel!

Breakfast was of high standards, and the room were the breakfast was served was fantastic. Also the room was pretty modern and was really hot, despite heavy winter. They kept my luggage for a lot of hours, really helpful staff. Also the street was very quite, and in front of the hotel there is a nice theater, a really nice view from the window!. There is also a super market 2 minutes away. Finally, the hotel offered the best cancel terms I found.

Pillows need immediate replacement. Also, they had no water on the room (Mercure in Paris had every day a bottle and water filter in the lobby), and they charged me 2.5 Eur for 0.5l water, which seemed to be a bit awkward.

It's a nice place to stay in a safe area. Despite of what is said about poor breakfast choices, it was one of the most diverse and best breakfast I ever had in a hotel. They give you plenty of fruits, tea, milk, fresh bread, juice, delicious cheese and not only. It'a linked to 3 subways, easy to get by foot and also it has a wonderful comercial area close to it. Also, Raimond Theatre it is just on the other side of the street. They helped me even with german translation in order to buy a ticket at the State Opera. So i totally recomend it for a safe place to stay. The room is big enough, they offer youa bottle of water in the first night.

There are some things that can be cleaner or replaced.

I appreciated that the bathtub met my expectations, with hot water that was even hotter than desired, which is important to me when choosing a hotel. The bathroom was spacious, adding to the overall comfort. The room itself was also spacious, with bright colors that made it feel fresh and inviting. The reception staff were helpful, providing a mini map for tourist purposes when asked. Additionally, the air conditioner was working well, keeping the room comfortable.

There were a few areas that could be improved. No bottled water was provided, which I usually expect, although I was told that the tap water is safe to drink in all of Vienna. My room was near the elevator, which was noisy at night due to frequent use, and no earplugs were provided to help mitigate this. The parking lot was fully occupied, and I was redirected to another hotel’s parking facilities nearby, which was inconvenient. Additionally, while the air conditioner worked effectively, it was a bit loud, and earplugs would have been a useful addition.

Breakfast was great, fresh, very various, staff very polite. Nice decorations on every table.

A/C didn’t work.

The location was not the best, near three U bahn stations (3 minute walk, 8 minute walk and 10 minute walk), we felt a bit unsafe in the nearest station (Gumpendorfer) and the way to Margaratengürtel station also felt a little unsafe. The area the hotel was in was great, and near Westbahnhof and Mariahilferstrasse, so lots to choose from in terms of food and transportation. The room was comfy and spacious with all the necessary amenities, bathroom was convenient as well.

Very spacious room but it was the premium one. Staff were very nice and so therefore I didn’t want to bother them with my ‘complaints’ as I only stayed there for just one night.

Paper thin walls. I didn’t sleep much because the guests next door came to their room very late (which is ok, it was a Friday night) but they kept moving around, and I could hear everything. I only fell asleep after 1 am due to the noise. Hair dryer was broken. I couldn’t blow dry my hair and didn’t really have time to go to the reception to ask for another one as I had to check out. If I had booked more than one night, I’d ask for a refund unfortunately and wouldn’t stay longer..

We came to see Phantom of the Opera and the hotel is just opposite Raimund Theater, also 5 mins from Mariahilfer Straße as well as some giod restaurants in the area. The rooms (one room for me and husband, one for my mum) were big and comfortable, the bathrooms are pretty big too, including a bath tub. Breakfast can be booked for 18Euro p.P., which is a bit much, but the selection is wide and quality was good (sausages, scrambled egg, vegetables; bread, cheese, ham, salami, marmalades/jam, yoghurt, cakes, multiple juices, tea...), so I think I ate the money's worth ;-D

Unfortunately the parking garage that belongs to the hotel has limited space and can botbr reserved, and since the hotel was fully booked there were no spaces left when we arrived from Innsbruck. There are two parking garages nearby, but of course that's way more expensive, which we hadn't planned in our budget - Hotel ibis for 52€/day and Mariahilfer Straße, where we ended up, for 41€/day)