I have no words to fully describe the amazing experience I had. From the check-in till the checkout all the employees where amazing into all aspects, letting everything prepared beforehand for the check-in, with the room selected, clear instructions about the facilities, the tour in the hotel and showing how to use the installation, the welcome hand made message with Origamis in the room, the amazing hotel Onsen (which for me was even better than the ones around the city), kimono selection and the support to understand how to use that, the delicious food that the waiter had an special attention and patience to tech me how to eat king crab... It was more than a stay as I said it was a full experience that I will sure experience again in the future :) thanks to all the team for the dedication, sympathy and care that you provided into all the steps of this experience:)

It was perfect, nothing to complain

I loved that the staff were so attentive and kind. They also have a free shuttle from the Hotel to anywhere in the Kinosaki Onsen town area. It was close to the rope way, temples, shops, and other activities.

I loved everything about the property. It was close to all the attractions. The free foot baths in town are the greatest. They provide cute Yukata’s for you to wear and walk around town. All you need is to book your room and everything is provided by this hotel. Less things to bring. From pajamas to toothbrushes and slippers. You don’t need anything else.

If I could give more than 10 would do it! Amazing service. Clean, spacious, and with a feeling of luxury. Both in-house baths are so great and they changed the days so I got to experience both sides. The food, omg the food. I stayed a night to get the experience of the dinner and breakfast and I am so glad I did. Absolutely gorgeous experience. Definitely will go back. The room was so spacious. Had a private bathroom but barely used it. I felt very comfortable.

The location is a bit far, but is very quiet and you get a shuttle to the station.

This hotel is almost brand new. Fully and very well and stylishly renovated and reopened end 2023. It has a modern Japanese design style in some of the room. We stayed in special room Ruri and it was stunning.

Small details (we gave feedback to front desk) that were not aligned with the image of high quality comfort. Bedframe (although brand new) was squeaky and really impacted the sleep. Very little cosmetic amenities provided (face cream, body cream). Carton cups in bedroom instead of proper ceramic cups. Asking to pay 110yen for extra egg at breakfast (when the price per night is quite expensive) . No amenities in onsen (no face cream

The staff was incredibly friendly. The facility was very clean and the dinner and breakfast were delicious! The outdoor onsen was beautiful and the perfect temperature.

We should have stayed longer to enjoy all the accommodations. The checkout time is at 10am which is a little early. The breakfast was also between 7:30 and 8:30, which is a bit early for us as well.

The receptionists are professional and friendly. They will carry and place your parcel in your room if you buy something from shopping website. The room is clean and brand new and very cozy. And the hotel provides the shuttle bus service is really helpful.

The window was faced to atrium so no view...but not a big deal. Still good.

staff were very welcoming and had English speaking staff available. the meals were amazing and they were able to accommodate our dietary preferences.

location is slightly out of the main town but this gave us a nice chance to see and enjoy more.

State of the art hospitality and professional service from the staff! The traditional Japanese ryokan style room was truly stunning and a pleasure to experience. Yukata set is also provided by the hotel which can be used while exploring the Onsen Town.

Breakfast and Dinner were included with my stay and were phenominal. Bathing facilities were outstanding.

Hotel could not arrange transporation to the train station for a 7am departure and had to walk 20 minutes to the station.

The hotel is quite and very comfortable. Staff are helpful and friendly. Its a bit far from the main street, but the remote location turns out excellent for travellers who are looking for a peaceful environment.