All of the above, the staff, breakfast, rooms, fast service, front desk. Whomever the General Manager is for this hotel should really be proud, your whole entire staff deserves a bonus or raise.. This hotel is definitely on my list of hotel to stay first when I come to WPB. When my family is happy I am happy.

The only concerns I had was at night a lot of people in the lobby extremely loud almost seems like a party. This was between 9-10pm at night . Kids were playing in the hall ways of the main entrance, not a good look soon as you enter. Social time is nice but it should be managed accordingly.

The room was clean. The service crew was very nice about towels and any necessities we needed. There was a very nice young lady named Tamya that assisted us when we came in. She was awesome. Stan and Pedro were both great drivers for the Shuttle service we paid extra for.

There was a very rude maintenance man there when first entered. But Tamya took care of that situation. Also the team was closing up breakfast at 9:30 when it ends at 10am on Saturday. Quite a few guests came down at 945 and there was nothing left. And I think for guests the shuttle should be $25 not $35.

We reserved a particular type of suite, and when we arrived and that was not available, the staff upgraded to another suite with the similar accessibility features. Really appreciated that accommodation at no extra charge. Also, the suite was very comfortable and clean, the beds were exceptionally so. Breakfast was also very good with a served buffet. Although they ran out of some hot items at a busy time, they replenished within a reasonable time. Facility overall is well appointed with high ceilings, wide hallways and quiet rooms.

We like the little lake in front of the property and we enjoyed the breakfast in the morning. I also made Christmas candy for my son and so the Kitchenette was perfect.

The only thing that we didn’t like was the showerhead. It was so high that I couldn’t reach it to turn the angle, the pressure was very low, and so it was hard to wash and rinse my hair.

Everything was spectacular. When we checked-in the male staff was very polite and helpful. The bathroom makeup vanity was my favourite and the bedroom studio suite was a good size and overall clean. Fridge was big and kitchen was nice. A great setup! The hotel is beautiful, gorgeous big water fountain outside, great location with parking and breakfast buffet the next morning. The price was good for the one night stay so I think I'd stay again in the future but will ask for a firm bed. Rating 4/5 ⭐

There were 2 beds in the room which was great. I slept on one and my husband slept on the other because of his snoring. However I didn't enjoy my bed. It sank down when I went to lay down so I had to sleep on the other side of the same bed to get comfortable and thankfully fell asleep. Maybe get a staff to flip the mattress from time to time so it doesn't happen. Lastly the female staff when we went to check-out wasn't friendly at all. She didn't greet us good morning or thanked us for our stay. Someone like that shouldn't be put at front desk. Besides these 2x points, we enjoyed our stay.

Very nice accommodations.. staff very helpful and understanding. I had a surgery at a local surgery center. They had wheelchairs available for use to help get me to my room. Very nice breakfast bar. If I would have been on vacation the on site bar would have been a nice attraction but not after a surgery

1st room was very close to remodeling very loud really unpleasant directly after having surgery. But was moved by staff to a better location. If I was on vacation this wouldn't have been an issue being we wouldn't be in the room much but after a surgery and needing rest it had to be fixed.. and staff was more than understanding

We had a two bedroom suite and we were surprised about how large the rooms were. The suite was well stocked with towels and kitchen supplies and the bathroom was very clean. The furniture and decor is a bit dated but everything was very functional and the beds were very, very comfortable. We heard a little road traffic but overall the hotel was quiet and our sleep very good. The breakfast was very nice and there was a person actually helping dish out the hot food. There were plenty of tables. We also got a 10 % discount at BJs restaurant which was about a 1/2 mile away and that was a good family friendly restaurant because we were staying at the Hawthorn. The staff were friendly. Mark was very nice as we checked out.

The room had exceptional amenities which I needed. Also loved the separate living room area, and true sitdown bathroom vanity. I stayed 3 nights and didn't experience any noise from adjoining rooms which frequently happens in hotels.

air conditioning wasn't working properly and handyman/environmental man didn't know anything about it. It was obvious he wasn't trained, or read the "manual" on units.

the property was very clean and the complementary breakfast was great friendly staff great location

Hidden Gem - Clean- Friendly staff (front desk/cleaning/maintenance) - little store ATM on site- HUGE rooms (for a hotel room) with living rooms dining table and kitchens (mid size fridge/sink/stove/microwave/dishwasher/dishes/ pots/ silverware/ cooking utensils-minus oven) - updated bathrooms large with sep. sink and vanity (big hit with my teen) and storage cubbies - plenty of outlets even on bedside lamp - closet with several hangers- plenty of drawers… there is even WIRED internet access in the room—- but the craziest aspect is for this area it is SO Cost Effective - quiet tucked away residential area but literally walking distance to the outlets, target, and a HUGE discount store BrandSmart USA… Dunkin FirstWatch and Cracker Barrel nearby but FULL HOT breakfast offered here EVERY morning in large open dining area plenty of tables/ seating! Easy check in and very accommodating! This place turned my terrible experience at Hilton Garden Inn Palm Beach Outlets (less than a mile away) that morning… into a blessing from God! I would have paid hundreds more to be treated like a number… instead I saved money, got a bigger space, and stayed super safe and comfortable during hurricane Ian. I do ALOT of staycations in Palm beach county as I travel for work… this is my new must stay in WPB! recommend for work friends and family travel… there was plenty of all types of travelers this week due to the hurricane … diverse hard working friendly guests… even the 20 somethings escaping the west coast have been polite friendly …NO noise heard from inside the room… I just can’t say enough! I’m so so impressed and grateful for this find

literally not one bad thing to say- no bugs a/c works- DoorDash and instacart delivered to my room- so many positives