I really enjoyed my stay here – the rooms are small but very well equipped. The bed is incredibly comfortable and I loved the high-tech lighting system that made everything convenient at the touch of the button. It has everything you could want from a room, including a mini fridge and good hairdryer. The rooftop pool was great for some early morning laps, and I loved the decor throughout the communal areas of the hotel. Breakfast was delicious and affordable too! However, the good stuff doesn’t end there. Absolute stand-out for me at this hotel with the staff. Every single person was incredibly friendly and helpful, and I couldn’t sing their praises enough. Even the guy that knocked on my room to see if I was still checking out (because I was running a bit late) was so lovely and good humoured. Thank you so much for a really pleasant week!

The only negative really is that you can hear quite a lot from the corridor… On the Friday and Saturday this meant that a few folks that had been out drinking and came home quite early in the morning unfortunately woke me up a few times. Miami, I guess!

The best hotel I have ever stayed at. Incredibly clean, fresh, and welcoming. For such an affordable price, you get a high-quality hotel. I was pleasantly surprised by how much attention the hotel pays to detail—something you rarely come across. The staff is very friendly, and everything around is spotless. A huge advantage of this hotel is the 24/7 bar, where you can always grab a snack or a drink. Another big plus is its location—right across from Lincoln Mall, so there’s no need to travel far; everything is within walking distance. I will definitely stay at this hotel again!

I had a fantastic stay at CitizenM South Beach. The customer service stood out the most—staff were always friendly, helpful, and accommodating, which is so important after a long flight. Check-in and check-out were seamless, thanks to their efficient technology, which also made the room features easy to use and enjoyable. The hotel’s cleanliness, convenient ironing room, and rooftop pool were great touches. Its prime location, close to the beach and South Beach attractions, was another big plus. Overall, a refreshing and pleasant experience—I hope they maintain this high standard!

However, the air conditioning was a major downside. Even with temperature adjustments, it stayed uncomfortably cold, and I almost got sick because of it. While I know overly cold AC is common in Miami, it’s something the hotel should address for guest comfort. Overall, a refreshing stay with room for improvement.

Look CM make great hotels on repeat. Thats the concept and it works. Its even being copied by rivals to some degree. However the main point of this hotel is the location and the fact it is new, fresh and has a FAB rooftop pool. Frankly your in the best spot in Miami from our understanding of driving 1500miles in two weeks. Walk fast to beach in 10mins, run up and down the beach front with ease. Tons of great places to eat and drink. Even the antiques market on the weekend is close. You can walk to everything from this point. Go to the mainland with a 13$ uber to Wynwood and surrounding areas. I really cannot recommend enough... and yes the bar is great, staff great and the normal CM standard is why we always stay in USA. FYI : do not stay in the cool looking open carpark opposite. It is 100$ a night. Stay in the one connected in the same block under the gym and roof cinema, 35$ for 24 hours and no issues.

Just one point. One particular younger barman decided to spend more time walking away and sitting as a dining table from his post, saying he was tired to guests including when your trying to pay. really not good for a hotel of this size and frankly it annoyed lots of people. I was thinking it would be easier for me to pour my own amber larger! I did complain and was given my bill manually. All other staff amazing thank you :)

Hotel as expected, modern, clean. Location was perfect. Great pool, fabulous breakfast, would recommend.

I think the cleaning schedule should be set for rooms to be cleaned each day on the iPad, then if guests wishes to decline clean (good idea, if not required) then you can go on and decline. From what I can see the cleaning defaults to no clean, I had to find cleaner for fresh towels, then realised that my room was set for no clean. Small point but think this would annoy guests if not aware.

The hotel was in a fantastic location. My sister and I stayed at CitizenM in October and we felt extremely safe, as it’s located in a fantastic area. Lincoln Road mall is a few minutes away and the beach is only a 20 minute walk. The staff are super friendly and helpful and the interior of the whole place is super cool and unique! The technology aspect of CitizenM works really well and is very beneficial - everything worked well and was seamless. The bed was my highlight, as it’s so comfy with the best pillows and duvets. I couldn’t recommend CitizenM enough. It made our trip and we cannot wait to come back in the future! Would definitely recommend. Great value for money.

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The fact that we were sad to leave sums it up perfectly. The design details are quirky and simply incredible. Breakfast was really good with fresh avo, Smoked salmon, delicious yoghurt and fruits, sausage and a great selection of breads to name a few. The coffee was really good and I was happy that they had almond milk. The staff was really wonderful. Everyone was friendly and makes you feel at home. The room is compact and I was worried about the size of the bed as I am tall. Rest assured this is not an issue. Its bigger than in photos and the quality of linen and pillows were exceptional. I also really liked the shampoo and body wash. Rooftop pool also really stunning and pool heated. Can't wait to visit again.

Nothing.

The room was absolutely beautiful, the staff was so kind and friendly, and the hotel was perfectly situated near bars, restaurants and activities we wanted to do while in Miami. We would definitely stay again, and would love to stay at future CitizenM locations! By far the coolest, most modern hotel I've ever stayed at!

Miami can be quite a pricey city, so we were lucky with the deal we had gotten because the hotel had just opened (it was only 3 weeks old by the time we stayed there), so the only downfall would be the price for breakfast at the hotel (which we didn't pay for because it definitely wasn't worth the money given their small menu). Also, the rooms are quite small, so be prepared to stay in close quarters with the person you're sharing the room with!

Everything is so cozy and welcoming. The lobby and patio really feel like a second home. Coffee quality is absolutely premium. Staff was warm and helpful. Free filtered and fresh water available in the lobby. All of these build up to a relaxing and enjoyable stay.

If I had to suggest a few optimizations, I’d recommend the following: 1. Better signs for elevators. One only goes from first floor to lobby, and there are no external hints to know which is which. 2. There should be wall plugs on both sides of the bed. 3. A sleep mode wall switch would enhance further the “hotel automation” experience.

Hotel is nice and compact, has a nice pool on the roof. I would maybe say I wouldn’t stay here again for a week trip just due to the room sizes but would definitely stay here for a weekend trip.

The hotel is brand new and there were a few flaws, we were moved rooms twice due to leaking window and door that broke. Not the staffs fault at all, they were so kind and helpful and did everything they could, just one of those things! It was a pain, but they kept us on the same floor to reduce inconvenience of moving our stuff.