The cenote was beautiful with lots of fish for snorkelling. The room was clean and housekeeping came everyday with fresh towels, water and coffee. The private hot tub was great and we used it everyday. The hotel is new and modern. The staff were great.

Just echoing other comments with regards to the service charge at breakfast. The breakfast isn’t really included if you’re required to pay for service charge. We also had lunch at the restaurant and they add 15% service charge and then ask for extra tip on top. I find this a bit uncomfortable considering the prices are already high.

Loved, loved, loved this Hotel. Everything about this hotel is amazing. The staff are so lovely and go out if they’re way to help you. Reception staff and Butlers know your name get the personal touch. The breakfast was absolutely amazing. We read some reviews before we went about the food but it was so good amazing. I’m guessing the bad reviews were from people that live an unhealthy breakfast like fry ups, lots of pastries unhealthy foods. We loved the breakfast it was healthy which was what we wanted for example avocado on toast, omelettes, chia pudding, granola etc. The food presentation was amazing. I think I saw people moaning about the fact that you get the free breakfast but gave to pay the 15% charge, complaining that breakfast isn’t really free. Honestly you get so much food and choices at this hotel for breakfast did free paying a 15% charge is nothing not much at all. The food is out of this world and the staff are so good on point paying thus small fee is nothing compared to the beautiful big breakfast which is included in your stay. We had lunch at the hotel as well on the odd day. The lunch tasted amazing as the presentation all very reasonably priced not expensive at all. The cenote was a wow factor so beautiful. The rooms were amazing we got a free upgrade to a junior suite with hot tub. Will definitely come back to this Hotel. The security staff were also very friendly, helpful as all other staff in restaurant and everywhere at this Hotel. We loaned bicycles from the Butler free of charge which was really good too. There is a supermarket shop about 10 min duen the road for any essentials you need to buy, extra water, snacks, wine for room etc. For us it was also lovely that you can get beach access via a hotel a few mins from the hotel across the road. The beach is beautiful and you get a free lounger, had a great vibe as it was busy and drinks etc reasonably priced. Had an amazing stay at Hotel Shibari can’t wait to go back.

No nothing.

Great location, clean, the rooms are big , AC works perfectly, no issues with hot water like other hotel in Tulum, best food , highly recommended

The pool with the swim up bar is the best for introverted people, closes 1AM; hardly anyone uses it after 10:30pm so a lot more privacy if you’re staying with your significant partner and wanted privacy without having to stay in the hotel room. Honestly , no need to book a room with the private pool. Also liked how it’s an adult-ONLY hotel. - 10/10 Food was really good, only had breakfast since it was included in our stay. But I can say the flavour and the service was 10/10. Gorgeous Cenote - 10/10 Accessibility of ashtrays throughout the hotel. - 10/10 Room was a 10/10. Honestly , best place to take IG photos.

I would have to say, how much staying there cost and needs frequent cleaning in the jacuzzi and pool. We stayed for 5 days and got the room because we got a good deal on it if you were to stay for 4 days with average pricing would’ve been over $2k CAD. My partner and I did find bugs (dead) in the pool and jacuzzi but we scooped it ourselves cuz it wasn’t a big deal to us.

The habitations, constructed around a beautiful natural Cenote, in respect of the nature are comfortable, spacious, clean, and peaceful. Good restaurant with view on the Cenote, so pleasant for the breakfast or dinner. I’ve had the chance to have a room giving on the jungle where I could watch the Sunset everyday. The staff was great, really helpful, especially the butlers Diego and Gerardo I loved that it was possible to borrow a bike during the day to go along the beach road The little gym was also good to exercise when needed

The music noise during the night from the outside

I had an amazing stay at this stunning hotel in Tulum! The property is absolutely gorgeous, and every detail is thoughtfully designed with comfort in mind. The staff were incredibly friendly, and the bed was super comfortable. They even surprised us with a bottle of sparkling wine to celebrate our honeymoon—such a lovely touch! The à la carte breakfast was delicious, and the cenote on the property is breathtaking. We also loved the live DJ and the talented singer who created the perfect atmosphere. Everything was sensational!

As for the downside, prices were quite high, but given the level of luxury and service, it was expected.

Upon arrival we were greeted by the full, friendly team who handed us cold towels & a mimosa which was fabulous! Room keys are also on a woven, string bracelet which were great for swimming etc rather than plastic bands. The setting & surroundings of Shibari are hard to fault - it truly felt like an oasis tucked away from Tulum. We loved it so much we actually spent 90% of our time enjoying the hotel! The natural cenote is breathtaking and a dreamy venue to relax on holiday. Our room (Junior Suite with Garden View) was beautifully designed with a modern/minimalist vibe. We were situated right in front of the Jazzuci area which had an amazing view. The room had every amenity you could ask for & the butler service via WhatsApp was also super responsive. At one point we fancied a beer whilst sat at the jacuzzi bar & after sending a quick message, a waiter appeared promptly. The Atta restaurant offers a small but high quality menu. On our first day we treated ourselves to a full lunch - I say treated as for guacamole, a burger & shrimp chipotle with 2 cocktails it came to £112. The prices are rather high but it seems that everywhere in Tulum is expensive - particularly alcohol! Breakfast is delicious with so much choice for 3 courses included with our stay, along with fresh juices and coffee. Gorgeous view from ATTA over the cenote. I also attended the Thursday 9:30am yoga class which was great. I’m by no means a Yogi but really enjoyed the pace of the class with a gorgeous studio.

During our stay we did have a small lizard run across the beam in our room during the night which made us jump! We then had a raccoon scale our building which was a surprise. The butler service immediately sent maintenance the following day to check there wasn’t any more lurking. Part of the authentic jungle experience perhaps! If I’m being super critical, the room could have been cleaner - particularly the bathroom where there were quite a few cobwebs. 15% service charge added to every order, albeit drink or food - including the breakfast, seems a bit excessive and unnecessary in a 5 star hotel with already expensive menus.

The staff were great, the facilities great (including the cenote) and the restaurant and food was fine. It was better than we expected and better than the pictures led us to believe. One thing that bothered us: they play music constantly by the pool (which is ok), but this is piped throughout the property and it was loud where our apt was, so we could never get away from it. On Saturday, the music played until 2am. If you want peace and quiet, then Tulum itself is not the place (as it seems all the places have the same idea).

The room and conditions of the hotel were amazing, very well maintained. The staff was very nice and helpful contributing for a good experience. The cenote is really beautiful and definately the distinctive factor of the hotel. Interesting combination of a more zen ambience in the morning vs. the party atmosphere in the afternoon.

I would have liked to know upfront the mandatory 15% service fee on all the meals in the hotel (including breakfast). Also, the access to the beach was not the easiest (through other hotels).

Everything! The staff are incredible, the cenote pool is something special and the rooms are clean/huge and so nicely decorated.

Nothing. Everything was perfect.