Staff, Breakfast, View, Rooms, all

It was our first time in Bali and I am so happy that we started our trip from Ubud and booked this lovely new hotel. The villa itself was just amazing with all you need: super comfortable bed, nice outer bathroom, netflix/youtube/amazon premium facilities, amazing breakfast which you choose from the menu, nice pool and general area was so green and fantastic. The staff is very friendly and nice. We have a great communication with you and you were very kind to us. The hotel is new, we also booked it for a very nice price.

Just few comments: the hotel is a little bit far from Ubud, like 20 minutes by bike and there is a lot of traffic jam, but the surroundings are so beautiful, so you just enjoy the trip. The staff has lost the T-shirt of my husband in laundry, which was new and was part of the present, still it is not a problem, but I recommend staff to be a little bit more attentive, as there were also moments with shortcomings in organizing my husband's surprise for me and some requests that the staff forgot about. But you are so sweet and nice that we were ready to forgive you everything)

The rooms were big and clean the staff were friendly and so helpful. It is quiet, and you are surrounded by lush gardens and nature. I loved the outdoor covered shower/bathroom, and the fact it was a smaller resort with a calming pool area. The breakfast was good, and there were various choices. The restaurant meals I ate were tasty and well presented. You receive complimentary water, muesli bar snacks, and softdrink daily in your room.

It is 30 minutes to the centre of Ubud. So unless you drive a scooter, you will need to get a driver. There are not a lot of shops close by. It would have been good to have a robe in your room and milk in the fridge (not just powdered).

It’s really nice hotel and the rooms are super nice with a huge shower and bath. The hotel swimming pool is the best it’s clean and with a very nice view. The hotel is quiet and calm the stuff are nice and friendly especially tuti she was helpful. They have a good thing that the breakfast time is flexible so you can order your breakfast at any time and we had an afternoon tea and photo session with our booking.

I think the room could be inspected better from insects and mosquitoes as I still have many bites till now from my stay. The hotel is literally in the middle of the mountains so you have to expect seeing insects and next to the swimming pool too. And the hotel is not easy to find by Grab so we had to wait too long for grab to come and you can take a local driver but it’s more expensive. The breakfast presentation is nice but the food taste is meh could be better.

I had a really wonderful stay at Unagi Wooden Villas. The rooms, gardens, and pool are beautiful, and the restaurant very delicious (the included breakfast is exceptional and very generous!). I also really appreciated the efforts of the restaurant for me as a vegetarian guest - the chef made the satay with tofu (which was absolutely delicious), and the vegetarian nasi goreng was served with egg, tofu and tempeh and was also excellent. I never felt like I was missing out. The staff are exceptional - very courteous, warm, and thoughtful. They always gave the impression that nothing was too difficult in terms of making sure you had the best stay possible. I tried the in-room massage, which was very good, and arranged a driver via the hotel, which was very easy. I am so grateful to the Unagi team for such a fantastic stay - thank you. I would return in a heartbeat!

I don’t have any negative feedback at all - it was an excellent stay. I think maybe just worth noting that it’s in a quieter part of Ubud, out of the busy centre - but I liked this as it was extremely peaceful and serene. I think also worth noting that sometimes Grab drivers got lost trying to find the place - however the staff were wonderful with speaking with the driver and directing them when this happened.

We stayed at this gem right on the edge of Ubud for the second half of our stay in Bali, and couldn’t have made a better choice! It felt like our quiet getaway/haven, even though it really wasn’t far from town… which made it perfect! Our room was spacious and serene; we loved the jungle view and our outdoor bathtub, including getting the “flower bath” one evening during our stay (highly recommended). The restaurant and its food was great, as well. One of the most outstanding things about Unagi is the staff we encountered, who were incredible! Friendly, accommodating, and helpful in every way. Anything we needed was simply a question or request away… and it was provided without hesitation. Though I didn’t get everyone’s name, we interacted most with Tutik, Eva, Eka, Yoga, Adi, and Erlin. They were all amazing! Highly recommend!

There was nothing! It was wonderful all around!

The best staff we have ever experienced. We made friendships, they just want you to have the best trip. The villas are so clean and spacious, outdoor shower and bath were awesome really immersed in nature. The food at the restaurant is awesome and good value - we ate every night there.

There is limited beds at the pool (I think 8) and 13 villas maybe, there was only one occasion where we couldn’t get a bed and that’s because a group of 6 had just arrived and had taken the majority of the beds. By no means the staffs fault but that is just to be noted.

Absolutely, everything about this newly opened place was amazing. On the drive to the villas, we were a bit sceptical, but when we arrived, we understood what all the reviews meant and how true they were. We had a very warm welcome by the staff, especially Eva, who looked after us from beginning to end attending to all our needs, arranging trips, taxis and looking after us at mealtimes, she was amazing. Yoge, Anta, and the manager Rai were also very attentive and always had time for a friendly chat. The food was delicious and all freshly cooked by the chefs who were also friendly and nothing was too much trouble The room was very comfortable and clean and had a lovely jungle view Would highly recommended this place if visiting Ubud

Nothing !

a beautiful new hotel exactly as described. A true oasis. you are a fair distance out of Ubud but it’s fine booking Grab or Gojek scooters or of course the hotel will organise transport for you. we loved the location to be away from the bustle of Ubud central but able to go in and out if we wanted. to eat and shop.

sometimes not enough space by the pool for everyone but this only happened to us once during our 4 day stay.

Only good things I can say about this place :) it is located right next to the jungle! The view from the room was stunning. Room was huge. Bathroom was super clean (and also the room). The staff is so helpful and nice (special thanks for Tutik who was helping out with the requests we had- that made our stay so comfortable). Overall- great. I recommend to stay here!

Place to practise yoga would be beneficial. And if there are showers around the swimming pool area