We were very happy with this hotel. The staff was very helpful and friendly. There are drinks on offer to which you can help yourself all day. Breakfast was very nice. We spent early evenings playing cards and game in the central area which is very cosy. We did not use the hot tub. The temple across the road offers meditation lessons

excellent service, the staff recommended restaurant options. and booked us a taxi when the weather wasn’t great. The lounge are has complimentary refreshments and the coffee was great! We spent our downtime here rather than in our room. the Onsen that you book and use privately was lovely and relaxing after a long day walking and sightseeing.

This is our 4th hotel on a long trip through Japan, and it was the smallest room we have had. Luckily we didn’t had our large suitcases with us, only backpacks with what we needed for a short two night stay. we had our suitcases transferred onto our next hotel from our previous. If we had them with us, it would have been extremely cramped. the raised bed area only has a small lip of timber between mattress and edge to the floor, and a very narrow area between that and the wall, and one of us had a fall on the first day due to it…. we had to be very careful from then on.

It is located in the heart of tourist area.

There is NO car park near the hotel, you have to check in through the main hotel in another area then be sent by the taxi ( maybe smaller size than your car if you drive to this town) so that you have to move back-and-forth for the luggage, in order to complete your luggage loading and unloading processes for your check in and check out. i.e. You car is parked FAR away from your suite and only ONE taxi trip is provided during the check in and all the remaining TWO trips you need to go by your foot (1. after check in and parked your car, you need to walk back to your suite 2. you need to walk to the main hotel for taking back your car in order to loading back your luggage)

A great hotel and would stay again. There was a nice shared sitting area (which is not common in Japan) to relax at besides just being in your room. They had a serving bar with different teas, coffee machine and sodas, all free. A microwave in the main area, washer and dryer in a shared area. Small amount to pay for washer but dryer was free. Two different private baths which you book upon arrival, a small fee to use but very nice experience. Shower facilities in bath to use before getting into the water. Parking across the street. We rented a car for one day and parked at their sister-hotel for a small fee, very convenient. Hotel is in a great location; close to the old district, car rentals, restaurants and train station. A relaxing an comfortable hotels, would stay again.

We got the deluxe suite with garden view and it was gorgeous and comfortable. Very spacious for a family of 4 (2 adults, 2 teens). Convenient location - Walking distance to the Bus/Train station, the Old town. We walked around Takayama during our 4 days there. Lastly, the hotel was simply gorgeous! The lobby, the onsen, and the staff! We booked the onsen (2000yen/pax) which includes a drink. The toiletries provided was one of the best! Love how eco-friendly this hotel is.

The breakfast option could be better. It was a bento set from a nearby cafe. We didn’t book that but if it had been a traditional jap breakfast, we would have!

We really enjoyed our stay here! We were graciously upgraded upon our arrival. We were hosted by Issekei-san (apologies if it was not the right spelling!). Parking needs to be reserved in advance. We suggest guests to reach out to the hotel ahead of time. It is 1000 yen per day at a parking spot near the hotel (1-2 mins walk). Issekei-san and his team demonstrated kindness and hospitality to me and my family by carrying our luggages from across the street (where I temporarily parked to get parking directions), and ensured that we were comfortable. He even made accommodations for us when other guests used up all the dryers such that we were able to complete our laundry by the end of our trip! The rooms and the onsens were also marvelous! The Machiya is truly worthy of its high rating. I'd visit Takayama again just for this hotel ^_^

Nothing, we really loved our stay here!

We absolutely loved this hotel. It's relatively small, so you get a lovely personal experience with kind staff and little treats like afternoon snacks and unlimited tea and coffee. The lounge-dining area is great to relax in after a day of sightseeing, with a view onto the little internal garden. Our room was fantastic; I chose a quadruple room to have more space. This was like a little apartment with its own lounge area, two double beds (plus two bunks above), bathroom with cedar tub, separate toilet and a nice view onto the garden. Perfect room for friends or family sharing. Modern interior design in charcoal greys, everything very clean and tidy. They will arrange breakfast for you from a local cafe, or you could bring your own to the dining area - there's a toaster, plates and bowls available. I didn't try their lovely sento bath, but we did use their handy coin laundry. The location is great, just 10mins from the station, then a bit less than that to the busy historic area. Lots of great restaurants nearby, as well as the 7-11 a few mins away. I would definitely return or recommend to friends!

Nothing I didn't like, it was super.

This is a fantastic little hotel. The staff were very helpful and friendly. The downstairs area is beautiful with drinks available free of charge at all times, and board games to sit and play. We also used the private bath which was lovely. Our room was comfortable and very clean. The shower was good and there was a little heater in the bathroom as well as a bigger one in the bedroom so you could get everywhere cosy. The bed and pillows were comfortable. The room was very good value for money. It was a short walk to the historic area and the station is about 10 mins walk. There are cafes and restaurants very close to the hotel. We would defiantly stay here again.

Nothing it was all great!

Location was great, very close to all of the restaurants. If you would like to try a really, really good Hida steak, there's a little (think 10 seats) steak house only 100m away. Fantastic steak. The hotel was comfortable with a really nice common area offering free coffee and teas, little snacks and drinks. The rooms were fine with possibly the best Japanese toilets we'd seen in Japan - took ten minutes to figure it out but it really was phenomenal :) Beds were comfy. Staff friendly and helpful.

Not the hotels fault but the family next door had small children who seemed to be holding a mini olympics of their own. Very noisy. The stairs were very narrow and a bit of a pain to negotiate with bags.

Our family stayed in the villas in the old town and what an absolute treat. So much character and very well stocked. The villas is just gorgeous and the onsen bath was a huge treat. We were blessed to experience snow when we were there which was amazing especially when we didn’t have far to pop back into our villas which was super warm inside. The washing machine / dryer was a great help too. Check in was very easy at the main hotel and we were supplied a taxi to the villas. The villas is beautifully styled and full of character.