My first time staying at a Tru seemed very good … Breakfast wasn’t skimpy

My 1st time there I get a room that had TV issues which was fixed right away. Also there was no shower gel which I was told would be in next week, so I had to result to using those little bar soaps. Breakfast was out of Orange Juice, then they ran out of Cranberry juice.. not enough supply on hand. A new trainee didn’t know what time check out was without asking a senior member.. This is something you should know off the top of your head if you know nothing else.. Check in at 3 Check out at 11 or 12 depending on hotel..

Regarding Breakfast: Beverage options and sausage was good. Bedding was comfortable, spaciousness of rooms and bathrooms. Friendly staff were very accommodating and competent.

Pancakes weren't good and having an option of turkey sausage would be a great option for breakfast. The property didn't come up in our search prior to arriving in the city, so we booked from across the street, but didn't realize it was a Hilton property, and was weary from traveling so used booking.com which we hadn't paid, so it would've been nice if the Manager, I believe checked us in, i.e. front desk, would've asked if we were Hilton Honor members, then allowed us to rebook in order to earn points for our stay.

Clean and comfortable. Easy access for an early flight out from JAX the following morning. Did not have a chance to rate the breakfast as service started at six am and my flight departed at 6:25. It would have been nice to have a grab and go breakfast available for guests departing too early for your breakfast service.

Not able to have breakfast due to early flight departure. My reason for selecting the hotel was so I could be nearby for this early flight. I would suggest some provision be made for guests needing to leave before your full breakfast is served.

Super nice, modern rooms. Very clean and comfy, plenty of pillows, which is awesome for us foot pillow people. The bathroom was nicer than my home bathroom. The flatscreen tv says your name on it when you first get in which is a nice touch. This one had a nice market inside for beer, soda, coffee and snacks. Overall I felt it was so clean I could go barefoot in my room, and in the shower, and I am a huge germaphobe.

Nothing bad to say- I hope I can afford to start staying at a Tru all the time!

This location has very convenient access to restaurants, airport and immediate access to I-95. More quiet than most hotel rooms. Clean inside and out, staff visibly cleaning regularly and thoroughly. Really like the water bottle re-fill fountain and the truly room darkening shades are much better than curtains. Priced well.

Rooms are small, however that is the intentional design of Tru hotels. Breakfast selection is okay but is a little limited compared to some other hotels.

It was clean and we were greeted warmly when we walked in. Staff was above ordinary. Truly had a wonderful time. The pool was refreshing after a hot day at the beach. Breakfast was hot and beautifully displayed.

The only time we had to request something was the toiletries i the bathroom were not filled for showering. That was a bit of inconvenience. We were given a travel package of toiletries for the rest of our stay. Satisfactory.

From the time walked in to Check-in until the time I checked out. This place is IMMACULATE. Check in was easy. The room was spacious and very clean. The parking was easy and the breakfast was superb. I promise, you haven't had oatmeal as delicious as the young lady Destiny prepares it. It was a pleasant experience across the board.

There was not anything that I didn't like.

How does a hotel run out of paper plates & plastic ware for breakfast? Never have I in all my many years of traveling have I ever seen this before! Young girl ran next door to say they had no extra so here’s other plastic ware to use- spoon instead of fork or whatever it was. Not good for business. Was very clean though!!

Preparation performed ahead of time!

The proximity to the Airport makes the location ideal for those who use air transport, The breakfast has variety and is awesome! opening hours for breakfast allows early risers to have a bite before they start the day! The facilities are brand new.

All was well!

Timothy was wonderful, there was a lady working in the breakfast area, I don't remember her name, she was very nice. The rooms was excellent and the bed was comfortable. Everything was great, we will definitely be back and I will recommend everyone to go to true Hilton at the Jacksonville airport location. 💜💜