On our check in, lady Hristina was the one (receptionist) who assist how to reach the hotel by the cellphone and navigate us where to Park the car. From the very first step in the hotel she welcomes us with the beautiful natural smile....doing smooth check in, having answers on all our questions ( we were like on a quiz :) )...suggesting an amazing place to eat outside....just to say that during our stay we were constantly in the place were she earlier gave recommendations to go :) Rooms are spacious enough, beds are comfortable ....isolation is top...very warm in the rooms , we were during the period when was -5 c outside and we didn't have to use air-conditioning because rooms are warm enough naturally .... Breakfast is decent, Hot water in the bathroom still, shower pressure - nice. You can feel that complete staff is in harmony, as a one....everyon are kind. I had even opportunity to meet the owner who is an amazing gentleman, who took care to provide us a water for the trip on the day of check out,....I could write for a whole day....in total high value for money, amazing experience , strong recommendation !

The staff was great and really nice, the breakfast was good and tasty and we had lots of things to choose from. The location was very good for us. They cleaned the room everyday and they changed the towels after 2 days. The staff gave us another card to warm the room while we were out for dinner, they provided us soap and slippers, after we asked for them. There is available parking, underground and on the street.

When we arrived at the hotel, in the evening, it was really cold in the room. It would've been nice to come to a warm room, considering the fact that we were driving for more than 8 hours. It took some time to get the room warm, and you could warm it only by air conditioner. We also didn't have hand soap and we found only 1 pair of slippers (we were 4 persons). The bathroom had a little dampness in the shower. And maybe the most important thing for us was the fact that on booking.com the accommodation was posted as a suite, with one bedroom and one living room, which wasn't the case at all. It was just one room with a bed and a couch. It was disappointing for us.

It's a good place for rest and travel. In the middle of old town.appartment with interesting design. With your own kitchen. Also you can get not bad breakfast (buffet). We were in hotel in winter . It was so cold but in apparent it was warm (conditioner) All stuff were very kind and friendly.. So i am recommending this hotel.

In apartment we had electro oven and some plates but we didn't get any folk or spoon. Hotel need to pay attention about this little things.

The director Atanas and all the staff were brilliant, one of my best stays last year, they were more than friendly, helpful and want to give 10 out of 10, well done director :) Warm regards from me /Marjan

The apartment looks very nice, just like în the pictures.

It is not that closely located to the City Center, you need about 20-30min Walk to reach City Center. Breakfast could have a large variaty.

Breakfast was great, and my gluten-free diet was not a problem. Staff was nice and when ever I had a question, they had an answer.

The water in the shower was quite cold. It was kind of quick in and out when wanted to use it.

Room was small but very comfy. Mini fridge empty but functional, so you can store your own things if you want. Breakfast was good, what would be expected from a buffet. There was an issue with the parking (described below) but thankfully the staff was very helpful and we worked out a solution.

If you want to park at the hotel, you may not find a space and you will be expected to pay for the spot. We didn’t find info about this nor were told beforehand, so check with reception first.

Overall, the hotel met our expectations, and we didn’t experience any major issues.

We paid an additional daily fee for parking, the breakfast was a bit lacking, and the hotel wasn’t very close to the city center, so we had to use our car for transportation.

The staff and the owner were exceptionally kind and quick to respond to our every request. We had a problem with the room we were supposed to be staying in (the toilet seat was broken), alerted the front desk and were given a new room at once. The location was great for our needs, a walking distance from the central locations but not in the center itself. The hotel is located on a quiet street and has a few great restaurants nearby. WiFi is excellent, rooms are kept clean and tidy.

The room we were given was cold on the first night (I suppose because we had to change it and the room they gave us was not heated in advance) but it warmed up and was quite nice the next day and for the rest of our stay.

The property was clean and exactly what we needed for a night.

The floor at the entrance was a bit Greasy, not sure why. But it was clean. The breakfast didn’t had too many options and the breakfast area could be a bit cleaner, but it was good enough to start the day.