We are a couple from Australia and stayed at Ashikari for two nights. The rooms were immaculate, comfortable and spacious. The outdoor onsen tub is amazing and the view over the mountains makes it unforgettable. The public onsen was also beautiful. The food is an experience in itself - exceptional with creative courses - even for a very big appetite such as myself. Staff were extremely helpful and friendly, even as we only speak English - especially the manager who went above and beyond for us. It is easily accessible from Yugawara station (we let them know our train arrival time and they came and picked us up) and close to Tokyo, as we were travelling through from Osaka. The town itself is pleasant enough but quiet - you don't really need to leave Ashikari in my opinion. It was a great contrast to the business of the major cities. Overall staying at a ryokan is a unique cultural experience. Ashikari delivered that with luxury in abundance. It was one of the highlights of our trip. I would recommend it to anyone who has the opportunity.

I really do not have any criticisms for Ashikari, it exceeded my expectations. A very minor suggestion would be to have the guest guide on the Ipad in English - however I was able to google translate this so it was no problem.

Family room was beautifully spacious and clean. A lot of food which was great, though not all dishes are for the faint-hearted!

Would have been good if staff had more English. Also a staff member seemed to get annoyed with us when we found our room was locked and hadn't been given a key.

Wonderful private and well appointed ryokan. Simply amazing kaiseki dinner - the chef outdid himself.

Couple of things looking a little tired, but didn’t impact the overall stay.

The meals were excellent and the service of the staff exceeded my expectations.

It was raining very hard when we arrived and the private outdoor bath that was part of the room was only partially covered so the rain was quite annoying when we took a bath. Also a very scary large centipede that is common in the area somehow entered our room.

everything is very decent. i like the outdoor public bath. food is ok. staff is helpful even though they could not speak English.

we booked the room with private onsen, unfortunately we saw a cockroach in our room and it sneaked into those tatami where we couldn’t find it anymore.

Wonderful kaiseki. Wonderful room. Extremely relaxing and very accommodating staff that made us feel welcome and comfortable

Nothing

My husband and I absolutely loved the staff, breakfast and dinner! The service was exceptional and the food was amazing. I would highly recommend this property.

The view, private onsen was very nice.