It felt like a dream. We didn't know we could be this well taken care of until we stayed at Wakamatsu. From the moment we walked in, the staff made sure we were comfortable. They are hard-working, gentle and caring. The onsen was beautiful and the facilities are super well equipped, you won't be short of amenities. The properry itself transmits calm and relaxation, there is gentle music playing outside the onsen and our room was beautifully decorated and spacious. I don't have enough words to describe the dinner - it's not just that the food was fantastic and well-presented, but the service was so, so thorough and the pace of the dinner was perfect; it was refreshing to be able to take your time with each course. To top it all off, the staff saw us off as we checked out with such care. If we return to Yugawara, we know where to stay again.

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- super hosts, very helpful, whatever is your request, doing their best to translate in English and make it easy for you - large bedroom with very comfortable futons - great house full of tatamis - onsen : inside and outside opened still late at night - opportunity to get a kaiseki dinner

- path to get there may be complex for some, but we managed easily : from Tokyo with Shinkansen to Atami and change for an other train to Yagawara. Then get the bus for few stops. And a little walk (5-10 min) to the hotel. - we don’t really know if there is much to do in the town, … that was fine for us : we just relax there with tea and a book, and went to the onsen before and after dinner at night. -first I found dinner a little pricey and finally I am really happy that we got our first Kaiseki full experience

This was a fantastic, traditional ryokan experience. The building and rooms were beautiful. Robes were provided and we enjoyed the large family area in our room for relaxing with our whole family. The public bath was amazing & though we were hesitant to use it bc of our Western culture of privacy, I am so glad we didn’t miss the opportunity. The staff were welcoming and serving. It was humbling to be in such a beautiful, careful environment

Not a lot of food choices without a hike. But not a deal breaker

I liked the accessibility of the public onsen. It was nice being able to go at any time in the evening. It was great how quiet and safe the hotel was. Overall, I would highly recommend this hotel to anyone wanting a getaway from the city.

I did not like how I could not opt for dinner/breakfast if we didn't select it prior to staying there. I would definately recommend opting for the breakfast and dinner because there are few izakayas around the area and one of them wouldn't let me and my father dine even though there were plenty of seats available.

Very hospitable and welcoming ryokan. It was my first experience, but I loved it.

In a bit of a sleepy town, not much to do, but for my purposes, it was exactly what I wanted

The service and food are fantastic. The food was a very good variety of different things and served beautifully The staff is very friendly and will take care of your luggage. The hotel is very old style japanese ryokan with character.

In some places the ryokan is showing it’s age.

Very friendly and helpful staff dressed in traditional kimonos adding to the already great atmosphere. Quiet relaxed location. Beautiful rooms and scenery. We were the only westerners there.

The ryokan was clean and really nice, everyone working there was super helpful and friendly. The food was the best we had in Japan. We would totally stay here again if we were to come back to Hakone.

The food was outstanding, the onsen is beautiful, the staff is extremely kind and helpful. We loved our stay here! A highlight of our trip to Japan.

Absolutely everything! Authentic, spacious room, incredibly friendly staff. We had dinner there and the chef is a magician!