The breakfast was exceptional every single morning, and the staff at the restaurant was amazingly friendly, giving dish recommendations and looking after our meal experience. The location of the place is right at the heart of the city, which makes it convenient for business travel. The area nearby has lots of options for great Mexican food. The room was spacious and tidy as expected.

Some toiletries were not already in the bathroom and had to ask for them. The front desk does not accept USD for payment. Not enough plugs in the room to charge all my devices at once.

Large comfortable room. Excellent breakfast once you get to it. Very good gym facilities. Staff were very helpful and professional. Lobby bar was nice and relaxed.

The process of queuing for breakfast was not good - they need to speed up the process as waiting for 15 mins because they can process and seat people quickly when you can see there is space is not helpful especially when you are therefore a conference/business and don't have the luxury of time on your side. The TV didn't work properly in my room. The pool was not really usable very small.

Wonderful stay at this hotel. It could be more modern but everything is well kept, clean, cuidado y acogedor. I was there with my family around Christmas, the room was not super large but we had a wonderful view on the Angel and it was very quiet in spite of the location. The staff (especially Lucia and the other cleaning ladies) were wonderful, atento, amable. We loved the very well equipped, big gym area and the sauna. Last but not least -the wonderful breakfast buffet... il y en a pour tous les goûts, les pâtisseries sont différentes chaque jour. The restaurant itself (dinner) was overpriced and not so special but there are plenty of options around. Thanks for this great experience!

Generally well kept and very conveniently close to restaurants, malls and not too far from the Bosque de Chapultepec. Excellent gym, spacious, the most complete set of equipment I’ve seen in a while. Staff with great attitude, very helpful, efficient and quick to answer. Good food options, a mix of local and international cuisine. Room is very decent.

The place is old and dated, looks and feels like an upscale hotel from the 1990’s: dark wood furniture, carpet floors (bad for allergic people like me).

Location was great. Breakfast buffet is great, but it takes a while to get registered before entering the restaurant, there is even a line, maybe more staff to register guests will help.

My coworker neded to add breakfast to her hotel rate because reservation erroneously was made without it and they could not do it. A couple of days, I didn´t get the 2 small bottles of water in the room and one day I used a glass to drink coke and when I came back the next day from work, the dirty glass was still there, I reported that to the concierge while going outside to have dinner, he specifically said they would take care of the water and the glass immediately, which of course, they didn´t.

The location again top notch the facility was nicely decorated everything was good we also like when we checked out that we were able to leave our luggage secure in their care and the fact that the restaurant offered a buffet breakfast which was very good had a omelet station and the price was reasonable

The only thing I was kind of disappointed in was the coffee maker I booked the room thinking it had an espresso machine all it had was like a filtered coffee very cheap and since that really was one of the reasons why I booked the room because I do like my Nespresso and I did find a hair in the shower that wasn't mine but I know it can happen because I myself drop a lot of hair

The staff was extremely responsive and quick to attend to any request we made. The also gave us a very early check-in at a very affordable price. And the check in staff was polite&friendly. During our stay whenever we called housekeeping or room service they were very quick to respond. Breakfast was lovely too. We booked a suite so we had access to Sheraton lounge too and we had our breakfast there. Location was excellent too. Highly recommend this hotel

Staff made me feel welcome, were helpful and quick to respond to my needs. The bed was perfect for comfort. A delightful but too short stay.

I believe I have been charged twice. When the checkout staff said my card did not go through, I used my other card. Later I called my credit card to find out the problem, and for them they said the charge went through. So I will have to sort this out and I am not very happy to take that time to clear it up, but I will. I have every confidence, given the quality of everything at the Sheraton, that i will be refunded any overcharging.

The location of the hotel is extraordinary. On the main avenue and very close to the American embassy, so the whole area is very safe. The level of service in the hotel is at the highest level, and the breakfast is simply outstanding. They also have a special offer for a gluten free menu.

The room is not really too big, it could be bigger (ok, there were 4 of us in the room so it was a little crowded). Also, the pool is very small, so it is not suitable for a big swim.

THE MANHATTAN DELI WAS OPEN ONLY FOR BREAKFAST I WAS BOOKED AT THE DANUBIO TOWER IT WAS MUCH TO FAR TO WALK THROUGH ALL THE LOBBIES TO THE ELEVATOR TO GO TO THE 2ND FLOOR FOR BREAKFAST AND BACK TO THE ROOM TO GET READY TO GO OUT AND THAN BACK THROUGH THE LOBBIES IF YOU FORGOT SOMETHING IN YOUR ROME ETC--- THE TV DID NOT WORK IN THE TOWER THE SAFE DID NOT WORK EITHER THEY DID CHANGE THE ROOM TO THE MAIN BUILDING WHICH WAS MUCH BETTER I THINK IT WAS DUE TO THE FACT THAT THEY REALIZED THAT SOME OF IT WAS A PROBLEM OF READINESS OF THE ROOM SOME THAT I HAVE BONVOY ADN ALSO THANT DUE TO MY ADVANCED AGE IT WAS NOT GOING TO GO WELL FOR ME AND MY FRIEND