My bed was very comfy. Didn’t get breakfast too many people

I was very disappointed with my checkin the associate was very kin and friendly and he tried his best. Booking.com was a disaster. I literally paid for my stay before o arrived but once there o was told to use another form of payment which I did not understand if funds was already taken. It was embarrassing so I used another type of payment. It’s just a lesson learned never prepaid for your stay until you actually check in.

Friendly Staff, and Front Desk, Warm choc chip cookies at Front Desk was a nice touch. Room was clean and well appointed. Breakfast was very good, Convenient area close to Rte I-95 exit.

Everything was very nice. Nothing negative to report.

Nice hotel, clean, convenient. Friendly professional front desk staff. Cookies on the front desk!

Only Decaf coffee in the morning before we left at 5am. REALLY needed caf. Man vacuuming the hall outside our room at 6pm was very smelly. Was weird that he was there at that time also.

When we arrived there was a lot going on. Lots of flights had been cancelled and the front dest was bombarded with people, calls, etc. Your desk attendant, Angelina, was the best ever. No matter how much chaos was going on all around her, she kept her cool, servicing everyone with a big smile on her face. Even the people calling had to be able to hear in her voice how well prepared and capable she was. If I could rate her on a scale of 1 to 10, she would definetly be a 50. Please let her know that she made a wonderful impression on 4 very weary travelers. If we ever come to Jacksonville again, your hotel will be our Number 1 choice. By the way, this hotel was recommended to us by a frequent cruiser who stays there a lot.

Nothing.

Location was great. Everything you could want is there in the River City area. Overall breakfast was good. One day things were cold, but after that, it was all good. Our first room had an issue and they moved us to a suite for no extra charge. It was wonderful. I would definitely recommend a suite if you are staying more than a day or two.

Breakfast was cold one day, but the following day were fine.

The staff was very friendly all but the woman who was doing the breakfast on Saturday morning. Not the new one the other one

The toilet was stopped up when I arrived and the toilet was dirty. The bed's are not comfortable at all and I have always been able to get quarters for laundry but this time it was not a possibility and both of the phones in the room didn't work and nothing was done with them. And the toilet was stopped up and nothing was done with it until the second night I was there.

Free breakfast 1st floor room Parking availability to room

Bathroom/tub area. Tub/shower/plumbing needs updating, renovation.

I like the close proximity to the airport, good layover to catch cruise ship, lovely rooms and quite spacious, comfortable bed and nice shower, also love the laundry facilities provided along with an area to print boarding passes for guests, nice restaurants in the area, Ruby Tuesday, a Steakhouse and Denny's...all within walking distance.

The property needs to implement rules regarding the laundry, as some guests are very inconsiderate to others

Location near airport was perfect. It was also close to I-95 for our trip home. Bed was comfortable, bathroom was clean, hotel was quiet. We particularly liked the coffee at breakfast--the bold roast was very good. I also liked the oatmeal and the nuts and fruit with it.

Really, I can't think of anything that was a problem.

It was clean the staff at check in and check out were very nice, professional and the only ones I engaged in my over night stay.

The heating and air conditioning unit would not cut off when the off button was engaged. So, I unplugged it. The toilet kept running after flushing it. I didn't like finding out after getting back in bed that I needed to jingle the handle. As a home owner I've experienced this toilet issue, but, not what you want to experience in your tired from driving hotel stay. The friendly front desk workers were a pleasure!!