Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

We would love more storage space/shelves for clothes.

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

The hotel is great, a little formal, yet equipped with all the things I like. Fitness centre, good bar, good restaurant, breakfast is varied and the location is very good for exploring the city from there.

I was surprised that I wanted to go to breakfast as a hotel guest, only to be told by the person at the table that I would have to wait. Which I don't actually find unpleasant, but I can see lots of empty tables right in front of me. That is not understandable for me. It was only when another manager saw that I had been turned away that he apologised and assigned me a table directly, explaining that there are a lot of reservations on Sundays and they are reluctant to allocate tables. So this time 9 out of 10.

We really enjoyed staying at Shilla. Shilla was truly one of the best hotels we have stayed. The food was amazing and the staff members at the executive lounge were particularly wonderful. Especially Emma Lee, Elena Ha and Nana Hong who were very attentive and detailed and made us feel very comfortable, like we were at home.

The only thing (suggestion we have) is for the sauna area. As many foreigners may not be familiar with the etiquette of going to a sauna, we think it could be helpful to have the proper process clearly explained before use. We observed some people entering the hot bath without showering first and felt this lowered the sanitation of the baths.

Excellent service with a lot of attention to details, quite unusual! The breakfast buffet was excellent with a variety of different choices, catering for many different tastes across the world! The bar area (the so-called library) is also very nice and was great for an informal dinner as I was on my own on a business trip.

The spa is being renovated. While some treatments are available in the sauna and they were very forthcoming, it's not the same, so I ended up not using any spa treatments. I did not see any notice regarding this when I booked my stay at the hotel (having wanted to go to the spa).

The staff were all super friendly and accommodated every special request we had. The rooms were beautiful, with big spacious, clean bathrooms and some of the most comfortable beds I have ever slept in. The bathroom was equipped with all kinds of toiletries, and they had a variety of chargers for all our electronic devices in every room. The view from our rooms on Seoul Namsan Tower were a neat bonus point.

As the hotel is located up a hill, it was a bit of a hassle sometimes to get up there. Despite the shuttle bus and taxis available for guests' comfort, our group agreed that the location was a bit inconvenient.

I don’t know much about the Shilla’s history but stepping into the hotel felt like I was stepping into an institution. It is outdated though, but it comes across as cozy rather than grimy because of the upkeep. It’s outstandingly clean. The service at reception isn’t the greatest compared to other high-end hotels in Seoul. We weren’t told about details such as needing to book breakfast beforehand if we wanted to pay the guest price, or that there’s a car service between the parking and the hotel. They did end up giving us the guest price for breakfast though to amend for their mistake, but parking is a hassle if you have a car. You have to park and either wait for a car to take you up the hill to the hotel, or make your way up a very long staircase.

No one told us about what’s on offer at the hotel Parking is way too far Breakfast is mid and overpriced The hotel is generally overpriced for the rooms it has

The breakfast and happy hour food were delicious, and the staff responded quickly to guests' needs, making everything run smoothly. Special thanks to Emma Lee and Summer Yu - their attention to detail, their professional service and friendliness made us feel at home. In addition, Eunyoung Kim (fitness center) was Eunyoung Kim was genuinely kind and helpful!

Even if the hotel has a laundry service that requires payment, it would be nice if there was a washing machine that guests staying for a long time could use.

The hotel is beautiful - modern design and gardens surrounding the hotel. It is a very nice experience from check-in to check-out. We did not eat at the hotel but I heard from others that the restaurants were very good.

The pool was a little overcrowded - may have been the hot weather. The pool size is quite small and if you go in the middle of the day, you might struggle to get a bed. The location is a little difficult if you want to walk everywhere. But they will help you with taxis.

The gorgeous grounds, the location, the service

Room was only prepared for one person, although I was paying double occupancy. Housekeeping was very patchy - they forgot to put down the blinds one night, I found hair on the floor when I checked in, there was a persistent smell in the toilet. Another down side was that there was only one phone in the room by the bed. Usually there is always a phone on the desk. I couldn’t find basic things like a pen to use in the room either. Room service menu was a bit dull and I wasn’t properly introduced to what the hotel had on offer - spa, shopping, grounds, restaurants etc