I honestly don't know why this hotel has such a low score - the staff were attentive on the app, and both guys I spoke to on reception were pleasant and professional. Firm-ish but comfortable single bed and a little en-suite shower and toilet enclosed like an airplane. Proper Tetley tea and I can't fault the cleanliness. Large sash window looking out onto a great traditional pub that I tried too. Close to the tube in an area with beautiful London architecture and I didn't feel unsafe after dark at all as a solo female traveller. Considering it's so central, it was very quiet at night on a small street. And it was the night we won the Euro semi final against Holland! No breakfast but you can walk 5 mins for a fry up at Marble Arch News or other places which are fancier.

Everything was great.

Great Location. Great Price. I walked from Paddington station. As a single women, I felt very safe and I walked everywhere from here. There is a nice pub across the street. Lots of food options close. Older hotel but clean. I was solo, so the single room was perfect for me.. Very nice gentleman checked me in and showed me to my room explaining the keys and lights which I really appreciated and was very helpful. I would definitely stay again.

Nice older hotel and clean. Could use alittle updating but overall great value.

The location and the value for money is incredible! I didn't expect much considering the price, but the room was good size, bathroom was big, bed was good, room was clean and cozy. You can ignore many of the negative reviews here, there are no complains to have unless you booked with unrealistic expectations (!) -- you are getting a decent room, for an incredible price, in the center of London. Staff was also super friendly and helpful too! We will consider it for our next trip!

The interior design of the rooms could use a refurbish. The hotel feels very small, 3-4 rooms per floor, and I don't think there were more than 4 floors. Of course, there are many expenses that go into running a hotel, I really don't know, but considering the small scale (and the great location) it's a bit of a shame that the hotel did not invest a bit more money on interior design of the rooms. To me, seemed like a small investment for a big return!

The value for money is just incredible. For the price, my expectations weren’t high, but I certainly wasn’t expecting the double room with a bathtub that I got! It’s very rough around the edges, but all the facilities were convenient and functional. Comfy bed, clean bedding, great towels, hairdryer, telly… everything I needed. The location is fantastic, in a lovely quiet street, but not even a 5 minute walk from Oxford Street and Marble Arch tube. And the customer service is brilliant, really helpful, friendly and personal. I honestly can’t wait to stay again.

Literally nothing.

The location is excellent, nearby many important points of interest. I was pleased by "old kind" of open/shut keys. I have quite bad experience with magnetic cards so I was satisfied with the keys. The room was small but clean and I appreciated the heating of the room. The staff was OK.

During the stay there were in progress some repairs so it was a little noisy for some time. It was a single room with WC and wash basin, no bathroom (or I didn´t find). For a short stay it was OK.

I liked that I requested a room as close as possible to the ground floor I had to go down 3 steps & there was my room 👍I understood i whould b sharing a bathroom but I had a toilet and sink in my room 👍the location was 5 minutes walk to Hyde Park my destination 👍the room was very small but perfect for my needs it had single bed wardrobe dressing table tea coffee kettle hair dryer tv & it was clean & the price was very reasonable 👍I whould definitely stay here again 👍

Reception only seemed to be staffed when guests were expected 🤔 more often than not nobody on reception

Location - The location was good. It is quite near Oxford Street and for solo travelers, it's quite safe to walk there alone at night. Staff - The staff was friendly. They give extra mile when helping, and tried their best to answer all my questions and requests.

Facilities - There is no lift/elevator at the hotel. Cleanliness - They provide us with a kettle but unfortunately it was dirty.

Hotel is centrally located and just 5 mins walking distance from the marble arch station. I derived valued for the price i paid. Its very much affordable when compared with similar hotels in same location. For the price i paid, I will say it was worth it. I do not expect a 5 star treatment and services in central london by paying 220 pounds for five night stay. Staff were always cheerful and attentive and always strive to get it resolved. Contrary to other reviews, the area is quite cool and not noisy. Hotel has laundry machines at the basement with each room having a sink and its own bathroom. Coffee and tea with electric jug is in the room. Looks like the television doesnt work or I did not operate it well. Didnt bother to ask the staff for help anyways as I wont be using it nonetheless. Overal, it is a good value for money.

Sometimes, the shared toilets are not properly washed and cleaned by occupants and my room was not cleaned every day.

Excellent location, comfortable bed, good internet. Most of all I liked the friendly and helpful staff. On my first stay at the hotel about half a year ago I forgot my reading glasses but was immediately contacted by the staff with the offer to send them to my home abroad. I was still around so I went to pick them up. This time I was offered an upgraded room without extra charge.

Yes, the hotel is a bit dated! However, what does one expect for this price in central London? The important is that it was clean, warm, and could rest as the bed was relatively comfy.

The location was great, and the price was pretty good. Plenty of great places for breakfast nearby

The room was very small, and the bed was incredibly uncomfortable. It was also very noisy - but I guess this is to be expected for for central London.