Calming aesthetic. Clean and simple. Comfortable room.

Shower gel, 1 tiny bottle not enough for two guests. I’m sure they would have supplied more had I rung reception, but you shouldn’t have to seek it out

The hotel was a positive shock to me because of my experience with London hotels. The hotel was very great and one of the most beautiful hotels in the world in terms of the wonderful reception, especially from the reception staff, Bruno, who served me in solving my problem with the airline. The hotel features modern furniture and a very high-end room service in which the room is cleaned more than once a day and providing bottles of water, several coffee and bathroom supplies more than once a day. Also, the location of the hotel is so close to important streets in London that you can go to any location by walking without the need of transportation.

Nothings

Fantastic location for getting around London, but also on a nice quiet street for walking around Marylebone, a great neighborhood. The hotel itself is zen and the staff was very kind. I needed help with a few things in the room (nothing major, more of a me being jet lagged and off my game issue haha) and someone always came immediately. Breakfast was yummy!

Room was a bit smaller than expected, but not shocking given it being an urban hotel. I had asked for two single beds, but did not get that.

The staff are very warm, helpful and friendly. In particular, Elizabeth at Tokii was great. She has a warm personality and is friendly, courteous, very attentive and has a strong work ethic. I believe she strives to ensure every guest enjoys their breakfast experience. We enjoyed the Tokii breakfast and it was a good way to fuel up for a long day of sight-seeing. The location of the hotel is fantastic, especially if you enjoying walking through Hyde Park. The Marble Arch station is about 3 minutes walk away so it’s also super convenient. The Executive King room is comfortable and well lit and the complimentary non-alcoholic drinks in the minibar were appreciated.

Our only criticism is that the shower needs a holder for the handle so guests can have a shower without the need to constantly hold the hand-held shower head. We stayed for 4 nights so we were a bit disappointed to find that our room was only on the 1/F. That said, we appreciated the complimentary late checkout so it all balances out.

The location is great and its a quiet hotel. The room doors are very heavy but I get its better for sound proofing. Its clean. At night they would set up the robes on the beds and place new water. The check in and check out was smooth. I also liked the range of complimentary items available. Friendly staff.

The room size was very small for its price. The beds were as well relatively small undertandbly to fit the small room. The corridors were narrow. I noticed there wasnt always a doorman in my week stay. I probably have seen him once, which was odd as we pushed our own bags into reception during check in. The concierge also did not fetch a trolley to carry the bags for our check out as we had 6 luggages. So we made it into 2 trips to fetch the bags.

Hotel's location was near oxford street and Hyde park. Room was clean and good smell. Bed was comfortable. bathroom size was good. Water was provided. House keeping came in the evening also asking if we need any thing.

Room size was small. we had two singe beds which were smaller size. On arrival there was no water in the room. Deposit for room was taken however retuned back after one week.

The stuff was really helpful. Perfect location and breakfast. Room cleaning 2 times per day. Everyday water comes in glads bottles

Nothing

Location to Marble Arch Central line, the staff were very attentive and helpful and the Japanese theme was very tranquil and relaxing

The staff were very nice and helpful. New hotel , New furniture , very quiet area. Bed mattress very comfortable. I tried the food also was good. Room service respondent was amazing

I asked to have queen bed and I mentioned that in my booking request and when I reached reception. They confirmed that before i went to my room. Next day , i wake up between two bed , unfortunately i didn’t recognize that they joined twice bed together with two separate mattress I was upset and the hotel did a good response to this event , they upgraded my room. Also i think It expensive

This is, without a doubt, the cleanest and tidiest hotel I have ever stayed in. It truly embodies Japanese culture, with exceptional attention to every little detail. The rooms are cleaned twice a day, but you can request additional cleaning if you wish. They even clean the TV remote and place it in a pristine little box.. such thoughtful care is unmatched. The food is outstanding, offering not only authentic Japanese dishes but also a variety of international options for those who may not be familiar with Japanese cuisine. The rooms are perfectly quiet and kept at an ideal temperature, creating a peaceful haven for relaxation. One of the most thoughtful touches is their nightly turndown service. If you go out before bedtime, you’ll return to a beautifully made bed with soft, relaxing music, gentle lighting, and calming pillow scents to help you unwind. The staff are simply fantastic. Always so helpful and friendly, with warm smiles that make your stay even more enjoyable. They go above and beyond to ensure everything is perfect. I highly recommend this hotel for an unforgettable experience!