great new bathrooms with hot water and good pressure, comfortable bed and spacious room

the room didn’t have a window. there was a disco nearby on the weekend, so it was noisy at night. also, you can hear your neighbors

Friendly and helpful English speaking reception staff who are available 24/7. Breakfast varied each day with a good variety of hot, cold food items and fresh fruits. Room matched photos and description and beds were comfortable. There was always hot water when showering and good water pressure. Consistent Wi-Fi in rooms. Hotel offered luggage storage if needed. Location was on a quiet street within 10 - 15 walk to Plaza Mayor de Cuzco. Overall, this hotel offered good value for a comfortable stay with excellent customer service from reception.

Unfortunately, for light/sensitive sleepers you may hear possible noise from outside the rooms (from other guests in courtyard/leaving their room and stray dogs barking). In one of the twins room there was a loose wall socket.

Breakfast was simple but good. Clean and spacious rooms. Friendly and helpful staff. Only 10 minutes from Plaza de Armas and easy hotel pickup for tour buses.

The rooms are not centrally heated, but a space heater is provided. The immediate neighborhood around the hotel appears bare and without much activities, giving it a more "industrial feel". In contrast, the Tierra Viva San Blas is in a more vibrant neighborhood with several restaurants and coffee shops nearby, but one has to deal with the narrow streets and uphill walk which can be tiring if not acclimatized to altitude.

We had a great stay there. The bed was very comfortable, shower had hot water, good wifi connection and breakfast. Staff was VERY friendly and helpful. There is a very cheap laundry across the road so we got lots of washing done!

The room we stayed had a high ceiling and the window at the top had no curtains or blinds, this made the room bright during the day. It’s a 10min walk to the main square so its worth staying there if you want a quiet place. I thought it was a bit pricey for what you get, but we had a good stay so we can’t complain!

I booked a different hotel initially but good decision to change to Tierra Viva Saphi!! This hotel is at a quieter area but still very close to town. 5-10 mins straight walk. Buses stop at the same street, so it was very easy for me to walk to my hotel after my open tour in Cusco Staff are lovely and very helpful and attentive. They did not charge me for early check in when i arrived at 6am! There were always two bottles of water everyday - free of charge! Works well for me since i am a heavy water drinker hehe Room and bed were massive. Bathroom is so nice and clean. Very soft and comfy pillows and blankets <3 Breakfast menu is changing every day Tea is free for everyone There were also some umbrellas in the reception for everyone to use if they require

I wish they can refill the hot foods (when finished) more quickly. Because I noticed that after 6-7pm, the breakfast area is quieter, so there were some cases were hot foods were not being re-filled quickly enough. but breakfast is still fine! staff is lovely. just an observation :)

Modern and nicely decorated hotel with walkable distance to main square. Room is clean and big. Friendly staff and flexible service. In particular, they provided us with packed breakfast when we need to leave early.

Very impressive with overall experience. The only thing that I’m unhappy about is they didn’t post my postcards. I paid 30 soles to the reception before I left and was told they will WhatsApp me as soon as they mailed it. It has been 3 weeks, messaged them, read but no response.

Large room, nice warm shower with helpful staff, very clean, easy walking distance to the main square and no difficulty with being picked up/dropped off for our tourist activities.

Smelled like cigarette smoke in our room in a nonsmoking room, asked to be changed to a different room and the room was only aired out instead of moving rooms. Could use porcelain cups instead of disposable for tea in the front room, seemed very wasteful

Good hotel, great position, nice staff. Spacious, well-appointed room, good shower and bathroom. Good breakfast

Poor WiFi in room, although this was probably due to us having the end of the collidor upper floor room, which was particularly lovely with its high vaulted ceiling. Single use, single portion plastic for butter and jams at breakfast. Hotels are crazy to use these as the alternative would save cost and create a better impression.

We wanted to make sure we had a room that would suit our needs. The staff was very gracious to allow us to look at a few of the rooms and select our favorite. The staff also helped arrange cars for us to visit the ruins and to go to the airport. Very helpful and friendly staff.

The walk from the plaza is fine but feels a little long after doing it a few times.

Great location (near the Plaza de Armas and therefore close to restaurants and shops, and - very important in Cusco - on a mostly flat street). Excellent breakfast, perfectly clean and comfortable rooms, amazing shower and the most friendly, helpful and professional staff I've encountered. Just fantastic.

Absolutely no complaints.