The staff, location and amenities were wonderful. Everyone we interacted with were friendly and helpful. We had a minor issue leaving the parking lot at checkout and the front desk staff were able to fix the issue immediately. The breakfast selection was diverse and it was nice to have familiar staples as well as different offerings each day. The convenience of having a full kitchen stocked with cookware and dishware/utensils is wonderful for those staying multiple nights and don't want to throw away leftovers or want to make their own meals. The location is wonderful too. We were there for a convention and the proximity to the convention center cannot be beat. Even with 2 young children in tow, it only took 15-20 minutes to walk there. If you exit from the lower level, you are able to go across the street to the UConn school of business building and go up the stairs for a pedestrian only walkway directly to the convention center and the riverfront.

The room had a very faint cigarette smoke odor that we got used to (or it got masked from the food we were cooking) but it was unpleasant for the first night.

Our room (505) was more than we expected, though there were small levels (i.e. a few stairs upon entry and to the kitchen & bathroom) but no big problem at all. Previous reviews call for a new upgrade but we didn’t find that in our room- clean and everything looked fresh. The room was at the end of the fifth floor with two rooms close but we heard no noise from other rooms or from above. No pet sounds either and the hotel was reported full. The desk person (Anita) was very helpful and cheerful in making us feel welcomed when our room was ready (earlier than we expected). We parked in the back in the open area (not in the garage) and found no problem as the hotel has an elevator to all floors. Note there will be a $17 charge for parking. Breakfast was very good. The City Brewery had an entrance right off the hotel lobby so we did have a quick beer but Pratt Street is practically across the street where we found Vaughan’s Public House (an Irish Pub & Restaurant) where we had an excellent dinner. Anyway, we had no complaints and, based on this experience, would return to stay.

No problems.

Staff very helpful and friendly. Breakfast was good although making tea was not easy! Good location for walking in the downtown area. Also well situated for public transport to and from the airport and the Westfarm mall. Loved out 2 bedroom suite but would have liked a better view for the price charged.

That the hot water for tea was complicated and needed someone to show you how to use it. There wasn't always a staff member around to demonstrate use. Could do with written instructions or a separate machine just for boiling water. There was no reduction in price for a room with no view of the city. When I booked it was quite expensive and said rooms had a view of the city. Our room had a view of an internal courtyard. It was quiet dark.

Interesting room layout. Large room

When we checked in the room next to use was playing loud music and the he smell of weed was wafting into our room. I contacted the front desk and they quickly switched us to a room on another floor

I do this every year on my birthday and the customer service is awesome m

When will I get a discount this is costly yes I enjoy I'm from Hartford and I tell my friends and family about my get away just will like to have a deal now and then

Suites are large space to really get comfortable

Stains (white) all over the furniture and bedroom. Had to throw extra sheets over them to really get comfortable. Also our fridge (top) was used as an ash tray before our arrival.

Location was largely for our activities

That parking card swiper is weirdly located. Had to open car door most to use card swiper

loved the set up of loft apartment

parking wasn’t free and alarm going off middle of night people knocking on our door

Loved the room accommodation - perfect for a family with plenty of space to move around

Honestly, not a lot, it was a great experience. Maybe a 1/2 bath in the room or relocation of the bath out of the bedroom, but that's obviously not easy to address :)

it was excellent we enjoyed our stay immensely

everything was purple