Liked how friendly, professional, and helpful the staff were. The hotel has a stylish vibe and feels like one of the best options in the area. Our room was clean, a good size, and had a nice bathroom. The bed was very comfortable, and the room felt fresh with good airflow. Breakfast was excellent, with high-quality ingredients and attentive service, and I’d definitely recommend including it in your stay. Overall, the hotel felt welcoming and well-designed.

The parking situation was a hassle. The hotel is connected to a busy public car park, so we had to use the NCP across the road, which was a tight squeeze. It would be better if the hotel had an agreement with the nearby car park for guests. The TV in our room wasn’t positioned well for watching in bed, although that wasn’t a big issue for us. Our view overlooked the car park, which wasn’t great, and the room wasn’t fully soundproofed—we could hear some footsteps above and banging from next door although it wasn't a few times.

Excellent room size and clean; good sized bathroom and enough towels for two. Twin beds, as requested. Excellent restaurant, very good quality food. Loved the wine themed room names, and the décor was very good throughout the hotel, nicely designed. Perfect location, just ideal to experience Stratford - everything within walking distance. Wonderful. Excellent female staff members (I single out female, because the male 'front of house' staff members we encountered were not quite so good: one a little pushy; one a little 'raw').

I'd already checked in online, so was surprised by the lengthy wait to organise my room key when I arrived! Helpful staff, but one in the restaurant a little too attentive, giving us the hard sell on just about everything on the menu - not necessary, we'll decide on our own, thank you (and won't be choosing the more expensive options)!

Staff we superb - from Mary at breakfast to Imi and Simon on reception. Bedroom was really decent - good size, excellent size balcony, Location was spot on, easy to get to all attractions and lots of walks. Bar had lovely ambiance. Everywhere was spotless. L'Occitane products in bathroom were a welcome product.

Cooked breakfast was great if you were having everything but if you took away items (such as black pudding and egg), 2 rashers of bacon and a lonely sausage was small. However we did ask for extra bacon the next day and we had some. Plate being so large makes food on it look small. That literally is my only dislike.

Hotel is decorated in very dark colours which makes it feel slightly claustrophobic. However, The rooms are spotless and extremely comfortable. Our room, double deluxe and was very big. Breakfast was exceptional. Excellent choice and perfectly cooked food presented well on hot plates. Excellent communication from Hotel prior to start regarding parking and also letting us know the fair would be just outside the hotel. No problem with either of these on arrival:) Hotel is in an excellent location to explore Stratford

Unfortunately our room was situated above some sort of generators/extraction area. Although fenced off from the car park, the fans and noise, which were on all night, were quite noisy as the area was not covered

We really liked the bar area, enjoying a variety of drinks sat outside over our two day stay. All members of staff we came across were friendly and professional. The hotel has a luxurious, but welcoming feel. You cannot beat the location of the hotel, it is close to public transport links (bus & train) aswell as restaurants, bars, cafes and tourist attractions.

We were unable to make use of the Chromecast facility on our television; we alerted reception immediately and they sent someone to help us, unfortunately this was beyond the control of the hotel and we were left a little disappointed. The room we stayed in would definitely benefit from a couple of cushions; this would add the comfort needed to use the room from lounging. We found the breakfast served in the restaurant pleasant, but a little pricey at £22 per person.

Booked the suite - a large space with a very comfortable bed and enjoyable bath in the large bedroom. Having the other main room worked for lounging on rainy days. Enjoyable level of luxury

No lift to the suite - would have been an issue for my elderly parents (who weren't able to come for other reasons). Weird window perspex covers - unattractive and made opening difficult. Charged for what seemed to be complementary water some days, but not others. Tendency to add charges to the room bills - 10% for the kitchen (why?), a breakfast not ours. This was true for Stratford as a whole - donations for charities, gratuities. Annoying and unBritish. Smell of drains - but this was maybe the town as much as the room

Wow!! This hotel is absolutely beautiful and the staff are wonderful. We stayed for our wedding night and the effort they went to for us was incredible! We had a free upgrade and champagne on arrival with little extras in the room for us too! Thank you so much. In addition, the staff were polite and helpful. The hotel was spotless and parking is onsite with extra close by. It is right in the heart of Stratford upon Avon but the rooms were quiet and comfortable.

I like a harder pillow but had plenty on the bed to use. No other complaints at all.

It’s location was excellent and so close to parking areas for your stay, the bar area was great and restaurant looked lovely too , would recommend this hotel but

The price to park your car was ridiculous, just use the NCP car park , which is 100 metres away and I thought the price for breakfast was high so we just had it at one of the numerous cafes nearby . We also thought the beds were not the best as we both woke up with bad backs , maybe the mattresses need changing or just didn’t suit us .

Excellent location for mooching around Stratford, breakfast was great. Staff went above and beyond after asking for a pic of Nicolas cage to be put up in the room (inside joke,long story). Not only did they find an amazing pic, but they found two. Fantastic job, put a smile on my wife’s face immediately. Bed was massive and extremely comfortable

The only downside was we stayed in a suite and some of the door frames are low, being 6ft2 I bumped my head a couple of times.However it’s a lovely old building, not much the hotel can do about that

The room was very comfortable - excellent bed and good facilities. I feel that rain showers really need an additional hose spray, especially if you're trying not to get your hair wet. Positioning liquid soap over loo roll is not ideal. Breakfast was excellent, and the breakfast staff were outstanding and very welcoming.

I think the hotel is not completely transparent about parking. The Booking.com website says there are parking and there are a few parking spaces outside, which were all occupied, so we were directed to the paid carpark behind, where we had to pay £30 for a our two day stay. This coupled with the various other extras (breakfast, dog) considerably upped the overall price, which then was not dissimilar to other hotels in Stratford we had rejected as too expensive.