A return stay to the OMNI SF since pre-pandemic days and it was nice to see the same level of quality service: friendly staff from the doorman, front desk, restaurant, and especially housekeeping, all of whom me feel very welcomed. I also appreciated the coffee in the morning and evening, and apples throughout the day in the reception area. I chose the OMNI for its location - walking distance to many tourist attractions for down times (Embarcadero, Ferry Terminal, Fisherman's Wharf, Chinatown etc), as well as work in the financial district. Had a lovely stay.

Nothing I didn't like. One tiny suggestion is the bathtub can be a bit slippery when using the liquid soap, I don't remember this being an issue during my previous stay when bar soap was used. I didn't mention it while at the hotel as it wasn't a big issue.

Everything was wonderful. Location, service, all staff very friendly and very helpful and attentive. Room was spacious and clean. Beds, pillow and linens were awesome. Very quiet. Beautiful. Nice view. It exceeded expectations in every way.

a lot of added fees I didn't know about. The room ended up being much more than I had anticipated. I thought it was going to be about $700 it ended up almost a thousand and I didn't have any room charges, room service, etc. That is just all the added fees and rate higher than what I saw when booking on Booking.com

Beautiful hotel, feels luxurious. While located in financial district, it’s walkable to many I’d the touristic attraction and most important the area feels clean and safe.

We were traveling as a family and took the two double beds room. While the room layout was great with enough storage space, the beds are small. It’s our fault as we know double beds are small but I wanted to point it out as I would expect to have at least queen beds available.

The staff and service at the Omni went above and beyond for us during our stay. They were so helpful and incredibly nice! Little things like having a snack and water in our room after we returned from an excursion and sitting down with us to help plan our day were very much appreciated.

The only thing that I didn't like were the pillows! I didn't sleep as well as I thought I would and I think it was becasue of the feather pillows. Not a deal breaker though...

- Great location, safe and close to main interest points - Big room with very comfortable bed - Great bathrobes - Quiet room

- There was a strange smell in our room, I think some nice air fragrance would be a good idea - We found hair in our bathtube - We did not know there were some discounts for local businessses the hotel has partnership with (bike rental, bar, restaurant). We were not informed about it at our arrival and discovered it at check out

The bed was very comfortable and we were not charged for valet parking during holiday season. We did tip of course. The location is in financial district but without the aggressiveness of Union Square and was close enough to walk to it. We walked to Chinatown, ferry building in the morning and we loved it. The staff provided us with umbrellas and had water, coffee and fruit in the lobby. Very nice touch. I know I run a small inn.

It is in a great location. Plus the entrance and reception is very well done up. We liked the shower equipment too

The rooms were dated and small but overall decent. We also were told that we only had 2 bottles of water per day when there were 4 of us which was odd that the hotel staff would make a deal out of it but overall a good stay.

The hotel is located in very quiet and safe location. It was beautifully decorated for Christmas. Staff was very nice and supportive. Rooms are spacious and clean.

The internet was very poor - 4.03 mbps download, 16 upload, breakfast was not good quality, coffee bad. We liked hot chocolate although and the staff was really helpful.

Hospitality of most of the people who work at the hotel.

The bed sagged but the bedding was nice. I wish the restaurant had been open for dinner. We went to the bar twice for dinner but it was very loud and noisy from two close tables who were having a really good time drinking and laughing loudly.

The location was great, the staff were very friendly and helpful and the gym was clean and well equipped

At check in $400 was added to my bill for incidentals but this wasn’t explained to me. I was surprised to find this sum added to my credit card charge. I had to check the next day and it was then explained to me.