Amazing experience! We felt like we were living in luxury from the moment we arrived. The staff were super friendly and helpful, and treated us so well. There were plenty of freebies in the room to enjoy. The view was stunning. The onsen in the room was incredible. The beds were comfortable and room was perfect. The meals were incredible - breakfast was huge and so delicious with generous refills on some items.

To avoid disappointment, make your dinner reservations at the on-site restaurants early. The Chinese restaurant was fully booked which was sad for us since we were only there for one night. The staff should recommend guests make their dinner reservations when you book your room. They are Michelin recommended so obviously it's popular. However, we did get to try the food via room service and it was great - huge portions of noodles.

the pretty Mountain Views .

The place is quite nice. & the Room Balcony does wow. And really special to have in-room Onsen baths. But the hotel somehow does not quite match expectations in terms of either luxury, thoughtfulness or serenity. Small things like the quality of the pillows and of sheets, & of amenities. The design comes across as somewhat “cold”. And we had paid for a quadruple room specifying triple occupancy. But there were only two sets of pillows in the room even though they did bring in 3 sets of yukatas, so it seems there was not enough prep before our arrival which should be a given, for a hotel at this level .

The service from this resort and the room are 10 star. All the staff provide impeccable service - one name is Poser who was very helpful in finding us dinner. The room and it’s amenities are amazing. And the private hot spring bath available in-room is unique.

Wish there were some amenities for children. Many children were being hushed quite a bit. If there could be a games room with a pool table, table soccer, perhaps some computers games, and even a kid’s club for parents with younger children somewhere in this wonderful hotel - that would’ve made it the best hotel in the world for me because it was very close. It would also be better for customers who can’t stand children - stop them running around.

very friendly staff since the moment we arrived. I could speak Mandarin but I also really appreciated that the staff was very willing to speak English to my partner. breakfast spread (both Taiwanese and western breakfast) were amazing. Loved the pineapple cakes and bought extras to bring back home! also loved the comfortable slippers from the room and wanted to buy a pair but too bad my size was not available.

on the day we checked out, there were some maintenance going on and air con in the lobby was probably not on which made it quite warm. this was when we waited for our uber to the airport

OBSESSED with this hotel. GREAT staff. Great rooms. Spa amenities were amazing. Lovely location. I like that they offer a shuttle service. Whoever does the staffing does a great job - kind, polite and nice people no matter what job they did! The staff also spoke GREAT English no matter their role. This was nice as they could offer me good recommendations for things to do. Treat yourself and stay here.

Nothing. Perfect stay and perfect hotel.

Well maintained New resort. Friendly staff. Very clean n Spacious rooms. Stayed on a high floor unit with very good view to the city. Free in room bites n full access to well stocked mini fridge drinks. Limited food choices but adequate

Strange and inflexible policy that limits checked out guest usage of public facilities.[up to 2pm] Considering you are up in the "mountain" n need to fill hours of waiting time before your departure. I can understand the limitations of late checkout but use of public facilities? Resort is not price in a cheap range n yet.... it was a nice stay till we encounter such an inflexible policy. Its quite a shame...

Breakfast, facilities, staff, location and room were all great! Would definitely recommend to others and also go back myself.

Only a small thing: you are required to buy a (rather tight) shower cap to be allowed to enter the outdoors pool area, and we had to wear it even though we were only sitting in the shallow water…it was 38 degrees warm and humid that day, so wearing a tight shower cap when you are not even swimming was not very comfortable and seemed pretty unneccessary.

Very nice property, we had a huge room with a separate onsen bath which was very nice. We had dinner at the French restaurant and it was excellent! Presentation of the dishes was amazing! Staff in the restaurant is very knowledgeable and professional. That goes for everyone, including reception staff etc. Very good English too.

No choice for breakfast, just a set Chinese menu which was not my favorite.

Shuttle bus between mrt and hotel, personalized and dedicated greeting, one on one service and room tour, soundproof room, spacious room, complimentary are very nice, baths are amazing. Staff very professional and friendly. Taiwanese breakfast was a delicacy.

I had to book and pay for two guests room even though I was alone.

Fantastic hotel, great facilities and amazing staff. My Housekeeper deserves a special comment as she was so helpful and so friendly and happy! It made a big difference to my stay.

Bit out of the way if you want to explore the city, but an amazing location for relaxation.