Beautiful hotel with lovely rooms, the bathroom is the showstopper! We spent our anniversary there and the service was so wonderful, leaving a little note with chocolates and wine. I love the pillow menu, while it's something I've seen before, this is always appreciated as a good night's sleep is extremely important. Service is excellent, with thoughtful itineraries planned based on the guest's interest.

The food menu could be improved. We ended up ordering delivery/takeout because the food seemed to be fusion/stylish, but not something that is actually filling? Also having to download an app just to use the TV seems really pointless and unnessescary. The L'Occitane products were nice enough, but I don't think suitable for this grade/5 star hotel. Just to compare: Grey Collection uses Le Labo products, Air Canada uses Acqua di Parma for their business class, and Hazelton has a Diptyque store right across the street from them. I think they could take a few cues from Peninsula NYC, where comfort and smooth experience (in terms of room media & lighting) takes priority over style.

Location and room size/comfort and cleanliness. Room maids were excellent

Resort fees, bill loading, at this price point should not be messing you about on milk to your room at 6 dollars for a coffee machine that's in your room, and telling you soft drinks are free with free wifi, when actually they are not with "resort fees". For us I would prefer a higher rate per night than the endless we think are customers are dumb fees at checkout. They then blame booking.com for not explaining extra fees in description, excuse me you wrote it.

The hotel experience was delightful, from the doormen to turn down service (complete with ice!),to the concierge,Ronaldo . Meals at ONE, were all outstanding. The whole neighborhood was lovely with many boutiques and restaurants. Transit & museums nearby. Our first Toronto visit, but not the last.

Room safe didn’t work. It wasn’t an issue though, we didn’t bring the Crown Jewels. Construction noise in the early morning, but we had been duly forewarned of this issue.

Hotel is simply incredible. Rooms are spacious and very well decorated. Location was also perfect.Service by all the staff was incredible special mention to the concierge Robert who went above and beyond in assisting with all our queries. Other notable mentions were the reception/front desk staff member think that her name was Faminah ( cannot remember her exact name) she was extremely kind and helpful and was an excellent face of the hotel. Well done Hazelton

Nothing

Lovely welcome from the moment of arrival. The Team knew my name straight away and did not forget. Made it a home. Michael was very welcoming and developed a great rappore. Room service was prompt and polite. Housekeeping immaculate. Gorgeous breakfast. The bathroom has to be one of the best. Treat yourself and sneak away here. So central, so discreet. A faboulous bed and bed linen, the pinnacle of comfort. Some really nice extra subtle touches - the Team who put so much creativity, thought and effort into this experience deserve all their rewards. Be proud.

Leaving.... .

The suite was fabulous. Loved the heated floor in the bathroom. Nice selection of coffees. Complimentary artisan chocolates were a nice touch. Appreciated turn down service and complimentary bottle of wine that was offered upon checking-in. All staff were courteous. Enjoyed a bottle of wine recommended by the sommelier in the lounge One Restaurant. Returned later in the evening for dinner. Meals were excellent. The hotel's location is near Casa Loma where we took in the Holiday Lights.

Only stayed one night and frankly everything was wonderful. No improvements to suggest.

The place is expensive, but is definitely worth it. The best part of the stay, STAFF - the most polite, friendly and helpful staff I have encountered, and I have stayed at many up market hotels / resorts. Every staff greeted my 4-year-old well, she got plenty of toys to play with. The trips arranged by the hotel were fabulous. Room always clean after house keeping visit, corridors were always tidy and fresh. The food at One Restaurant is really expensive, but I dont think people will get cheaper food in close proximity. Even uber eat can be expensive. However, fish course such as Salmon & Scallops were delicious.

We did have issue with child bed on 1st day of our arrival but it was sorted pretty quickly

Located right in Yorkville, it was perfect for exploring restaurants and shops nearby. Very convenient and is walking distance. The lovely people at Hazelton exceeded my expectations. Always welcoming and friendly from the doorman to concierge - 10/10. The room was exceptionally clean all the time and bathroom was very spacious. There were always clean towels and fresh robes! Housekeeping kept everything clean and organized. This was a wonderful experience at Hazelton and made my birthday weekend even more special.

None

The staff and manager are exceptional, there was a noise issue with another guest. This was dealt with quickly and politely. The reaction of the hotel staff was very impressive. The concierges Tony and Robert were so helpful as was the doorman Michael. The hotel is located in a very area of Toronto close to nice restaurants and shopping.

Nothing other than the noisy guest.

Professional staff, generous service, great housekeeping

Breakfast is bellow what is expected in this kind of quasi "boutique" hotel. The menu is unusual yet boring, the quality and quantity of food is not adequate, while prices are high. The service however is outstanding.