Jordan went above and beyond with her customer service. That is so rare in this day and age. She is management material someday. The breakfasts were typical and adequate. They even had some gluten free muffins which is unheard of. My husband has celiac disease, so it was very appreciated. Good coffee. The room was spotless. I even walked around in white socks one afternoon, and they were still white after several hours!! The location was perfect for our activities with the aquarium and several other attractions being within walking distance. They also paid attention to my request for a bathtub and a quiet room. We so appreciate having in-room thermostats instead of under the window cooling/heating units. The bed was quite comfortable. The kitchen had everything we needed, and the frig was quiet.

It is unpleasant to pay $20 plus tax per day for parking, but maybe we just aren't used to it since we typically don't stay in downtown areas. We had to pay for parking almost everywhere we went in the downtown area. The hotel does not have a computer for customer use which is quite odd. If necessary, you can use one across the street at another Marriott hotel. There is only one elevator, but was never really a problem. Just unusual.

Breakfast was the best ever. Staff was very nice. Room was great. Location was great. Just wish pool was heated.

One of the reasons we booked this hotel was because of heated pool in hotel. The pool was not heated and the management knew this. We had to go across the street to use the pool of another hotel. We are talking in November. Had to dress in warm clothes, pack clothes to change into, in a bathroom across from pool. Had no way of drying hair after swimming. Go back to bathroom to change out of wet clothes, into warm clothes, and get out in the cold to get back to room. The pool was because of our five year old granddaughter.

The facilities were great. The breakfast had variety, was hot, was set up in a way that made it easy for people to arrive, get their food, then clear the area so that those coming behind them were not standing and waiting for them to move to the seating area. The location was excellent - and the parking area was great, considering that parking areas like that in the downtown area are pretty rare. Very valuable aspect to me. The check-in experience was super. The two staff members we dealt with on checkin - Theo and a young lady from from Guatemala - were SO friendly. The fact that she was from Guatemala and felt comfortable speaking in Spanish with us made my traveling companions feel like they were "back home and among friends!" Residence Inn Chattanooga Downtown has a great "face" with those two on-deck.

The cost for the stay was a bit higher than I would have liked, but then 1) maybe I'm not as travelled as I should be to appreciate this, and 2) this may have been a marvelous price in comparison to the others around. For me on this trip, the location was more important than the price-point, so at the end of the day, I was still happy.

This hotel is incredible. Absolutely amazing. Great staff. Great location. Easy access and parking, not real huge and very simple to get in and out and very safe and secure with a beautiful, wonderful staff. I can tell you this was the best hotel experience I ever stayed in in my life and I've stayed dozens of hotels. And the sweet rooms are just awesome. Alan Taylor

Nothing at all.

The location was great and the breakfast on 1st day wasnt great at all. When Ms.Viki returned from her day off the breakfast was great. I wish bacon 🥓 was on the menu and more sausage links. I had trouble connecting to wifi( trouble with tv/remote) which was corrected. Overall, i enjoyed my stay and am looking forward to booking again.

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The location was perfect, just walking distance from so many attractions. Our room was clean and ready for us when we got there. The kitchen was stocked for us to make a meal if we wanted to. Plenty of space for our little family. We ate breakfast there every morning and it was always hot and delicious. The staff was always friendly and greeted us every morning.

Clean, spacious rooms

The benefit of using Booking is the fees are supposed to be all included. The parking fee was not included and the room was already an obnoxious rate.

I loved that it is located walking distance to restaurants, shopping centers, children's museum, movie theater, Aquarium, ice skating, playground, boat ride, bridge walk, ice cream shops and many many more! The breakfast was good also! Sausage, grits, eggs, oatmeal, waffles, cereal, muffins, yogurt, apples, oranges, juice, chocolate/regular milk and breakfast taco's!

They don't give you enough soap and towels. It was four of us and we had one bar of soap and three towels.

The people who took care of us were exceptional..... Cooperative in every way and such a helpful attitude. Location was great.

I have an allergy to animal dander. Most hotels have a floor or section for animals but Residence Inn does not. Animals can be in all rooms. When I questioned this, they referred me to their sister hotel, Courtyard down the street. Courtyard's ratings were not as good. Residence had a sitting area and full kitchen. When we arrived, we checked the room and it was emaculate.

The gentleman at the counter at night was the best. He made sure that we were comfortable and pleased with everything. We need more like him in this world. Everything was outstanding. Will be back!!

The only thing I would do is update rooms, but they are nice.