The staff service and the facilities

It said breakfast included but you only get plain bread, coffee and a glass of juice from concentrate. That’s not breakfast. I feel it’s better to clarify that on the listing so people don’t get disappointed

Pretty, traditional 2 story Mexican hotel with pool. Reasonably priced local restaurants within walking distance. Helpful employees, and they speak English. I booked this hotel because the UltraMar ferry to Isla Mujeres is right next door. There is a currency exchange across the street from the ferry entrance. Arrange your transport from the airport prior to coming. It’s only a 1/2 hour drive but the airport prices are $120 US if you don’t get a deal before. You can also take a bus to the hotel.

The lovely Mercedes met us at the front desk with enthusiasm and kindness and great English! I am giving this hotel a high rating because I am a budget traveller..I am not expecting 5 stars...this title gem was great value for the money and we will return! A fab view of the ocean, a clean fresh pool, palm trees a huge deck..just great!

Very good location next to the ferry (to isla mujeres) clean pool, nice garden and cozy Mexican style apartment. We loved it. Climated rooms.

Staff not too friendly and helpful. And the biggest negative point is the breakfast! You can't call this as breakfast. You only can eat toasted bread for free with jam and butter what other people used already before you or before morning.... for everything else you have to pay by only cash. Also the apartment room had nothing " special" like water boiling, or a small fridge, some glasses..

I absolutely loved the rustic feel of this little oasis. All the plants and greenery and wooden elements felt like we were in a treehouse in some way. The location on the water is beautiful, unfortunately we had bad weather and couldn't fully enjoy it. I was pleasantly surprised that the room was an apartment with a kitchen! That was an unexpected benefit. Tasty, fast breakfast service. Informative staff!

The shower never got hot, had to take cold showers. The couch in front of the TV was so tiny, very difficult for 2 people to get comfortable.

Above my expectations. Lots of fruit and juice plus coffee.

Not applicable

I love the design and style of hotel and the rooms - Mexican native posada style . Nice oazis in the town . The pool- very clean . And you can swim in the lagoon. Rooms :clean and big . Beds and pillows very comfortable . In bedrooms A/C and ceiling fan . Big refrigerator and Gas stove was a big plus :) and if you need a pot or pan or extra cutlery just ask in reception. At night or day - no noise from bars or street, so we were sleeping at night calmly ! Very near is Ultramar boats that go to isla Mujeres. Car parking - great, next to hotel. In area you can find near local food shops. The Receptionist is very polite, helpful and just great person :) speaks English very good ! The hotel feels safe and nice. I was very happy about the hotel and money value also. My best recommendations! Mindaugas and Anna

Everything was great !

Very spacious apartment in a great location. Very safe place. Down to earth real life Cancun. Staff was very friendly and warm feel about the place. We loved there were so many places to walk to. Watching the ferries come and go was fun to see. Also we could walk right over and catch the ferry. This was a wonderful vacation and my husband and I really enjoyed staying here.loved Nila the dog she was so sweet.

Many things need fixed, but overall, it was a great deal in a beautiful spot.

The location of the property is right on the shore and next to the ferry port from where one takes the ferry to Isla Mujeres. It is a quaint place away from the noise and bristling activities at the Hotel Zone. The apartment (2 bedrooms, two toilets, two balconies, a kitchen and a living/dining room) are spacious and well laid out. Each of these balconies overlook the pool and the sea beyond. The property provides utensils as per needs. The kitchen has a 4 burner gas stove a microwave and a fridge. The dining table had four chairs with sets of stew plates, appetizer plates, dinner plates, glasses, cups and cutlery. If one one wants to go downtown, there are public buses available near the hotel. There also are a number of food joints close by. The hotel also had a concierge in the form of Mr Salvadore, who is very resourceful and helpful. Both he and the lady who runs the place are friendly, speak English and resourceful.

Not a complaint but providing a washing machine (even a common one) would have been very helpful. While shampoos, shower gel and moisturizer were available, a piece of soap or hand wash would have been nice. Overall, there is nothing not to like of this place.

It is great location, right on the water and 2 min away from the ferry. There is also good local restaurant within walking distance as well as rental car. We liked the rooms in Caribbean style and specious bed. Breakfast included in price is very limited but there are other paid options with fair prices too.

The check-in is strictly at 3 pm. Even though we arrived an hour early, we were firmly reminded of this (as I could better maintained my travel time 😛). However, there is plenty space for waiting, even right on the water.