The rooms were spacious and comfortable. The pool was clean and spacious. The breakfast buffet had a huge choice of food with variations everyday.. Short Tuk ride into town.

However, when we first went to our room there was a large dried spill of food down the front of the tv cabinet. I had to ask 3 times to get it cleaned off. This is the main problem here, the staff are all friendly, eager to help, but you have to follow up any request to ensure it is done. Also you should keep a check on the system of charging to the room account. We paid for everything as we went, as on the first day two items were charged to our account incorrectly, one for bottled water we never received and the other for 5 packets of cigarettes purchased by another customer.

View - 10/10 cozy and cool Staff - 8/10 some staff need more training but over all they are friendly. Room - 9/10 they clean the room everyday but need to report the water when it's not working properly. Restaurant - 9/10 they have a good food compare outside. Front Desk - 9/10 reliable and active. Manager - 10/10 he absolutely know how to manage a guest salute. Location - 8/10 this is 15-20mins far from the port and market but they have shuttle and tricycle just right outside the hotel they even offer motor bike rent so no worries plus this is great if you want to get away from the busy place of the port and market. If you will avail tour from the agency for sure there is a free transfer vice-versa to hotel and port. Price - 9/10 compare to other places nearby this hotel is really great it has everything you need and you will feel safe and secure not crowded. We really have a memorable experience in MO2 Westown Lagoon.

Staff really need more training so they will act fast and also know how to deal with there guests especially in the restaurant since different nationally has a different way how there food want to be prepared.

I recently had the pleasure of staying at MO2 Westown and I can say it was a wonderful experience. I was impressed by the cleanliness and well-maintained facilities. The rooms were clean and the bed was comfortable, providing a relaxing retreat after a long travel. The staffs were exceptionally friendly and helpful. I particularly appreciated the front desk staff who kindly reminded me about my airport transportation, ensuring that I didn't miss my flight. The resort's pool was inviting and well-maintained, providing a perfect place to unwind and soak up the sun. The breakfast was delicious and varied, with different options available each day. Overall, I had a fantastic stay at MO2 Westown. I would highly recommend this place to anyone looking for a relaxing and enjoyable getaway.

While my overall stay there was great, there's one area where I believe could be improved. The WiFi connection was not so reliable throughout my stay, and I experienced significant interruption esp. during the night I started my work online. I suggest they'll improve it to ensure uninterrupted service for guests, especially those who may need to work remotely during their stay. :)

Majority of the staff are friendly and very helpful. The hotel itself was also clean. Transactions, check in and out is also smooth.

The location is far from places where you can buy food. The hotel food portion is small, its also expensive and not much selection on the menu that's in the room. There was also an extra charge for room service if you were to eat in the room. Most importantly there was no microwave. The electricity was also shut off when you leave the room, therefore if there's food in your fridge its in the risk of spoiling. There was a point that our bathroom smelled due to a clog on the pipe per the housekeeper. The daily free water we have to keep asking for since we didnt request our room to be cleaned. I think it should just be available.

The resort was great and was cleaned well and the pool was beautiful! We had booked two bedrooms but were told it was not available and given a large room with 2 bathrooms which was not a big deal but it would have been good to know that before we checked in. Regardless the place was beautiful and the rooms were big and cleaned well.

We had an issue with one of the bathrooms where the shower did not drain well and the humidity made the room smell a bit. The staff tried to fix it but it was not fully resolved but given we were there for only 3 days it was not an issue. However for a longer period it would have been a problem.

We really liked the hotel. The food was amazing and the pool area very clean and well maintained. The drinks were great too. The rooms are spacious and we did not hear any noise at night. Daily cleaning was great. The rooms had hairdryers, coffee, tea, kettle, tv etc. There was a balcony in every room. The hotel is not too big so it was not too crowded. Staff were very helpful and respectful

Nothing, all was great especially how clean everything was

The staff are always helpful and friendly. Our room was spacious and had 2 bathrooms perfect for all 4 of us. Love that they clean the room every day too. They were also diligent with our water bottle refills everyday. Overall ambiance was relaxing and restaurant/bar have nice meals and drinks to choose from.

The position of the AC in the rooms aren't efficient. If they cant reposition, a ceiling fan would greatly help distribute air circulation better. The shower pressure also needs to improve as it was quite weak. The location of the resort isnt as close to convenience stores, they dont have self serve laundry, and their laundry services is costly. The restau can also be expensive but you can go to city centre with a tricycle if you want to.

Ive stayed there only 2 nights but I can recommend this hotel for a longer stay as well. The breakfast was really good, I enjoyed the pool and the poolbar. You can order airport shuttle and excursions at the reception. Get a tricycle for a ride to\from the city. Its only 100-150 pesos but ask a price before you going to the hot springs its way more expensive.

They gave me a free upgrade at check in but the original room would be better than the "upgraded".

We really liked our time at this place. Room always clean, with the room service everyday. Affordable breakfast. Staff were so friendly. It was my birthday, and my partner organised with them a surprise at our room, with balloons and a cake. Also, one day my partner tripped over and hurt his toe, the staff came straight away to help with the first aid kit. I definitely would recommend this place!

Room was spacious and well kept, staff were impeccable and amazing when we needed them, food was well priced and quite delicious, great variety of servic, conveniently located not too far away from town, able to use pool whilst waiting for check in, loved having service poolside for food + drinks

Stinky drain in the room Sharp tiles in and around pool Need more pool chairs to lounge in for the busier times