Good breakfast with lots of choices. I really appreciated the fact that they served breakfast until 10:00 AM--most other hotels end breakfast service at 9:00. Super comfortable beds and excellent climate control. Large room size. We requested late checkout our last day, and they happily extended it (no charge). Spouse (who walks daily) appreciated the treadmill, especially with it being between 5 and 25 degrees for most of our stay. Convenience of restaurants and grocery store and AMC movie theater within walking distance. The locally owned Grade A Cafe (4-minute walk) had excellent breakfast/brunch/lunch food.

As someone who has limited mobility (I use a cane), was disappointed that they weren't able to change our room to be closer to elevators, especially since we were staying for 3 nights. (Our room was almost at the very end of the very long hallway.) To be fair, I should have made that specific request when I booked the reservation, although I did reserve a "accessible" room. (IMHO, all hotels should keep in mind that not all who need "accessibility," are in wheelchairs, and those who are often have companions who are obliged to push them down those long hallways.) They were also running low on some commissary items...they had no bottled water for sale the evening we checked in, and they didn't have and/or offer any complimentary, so my husband had to walk 1/4 mile to the Jewel/Osco store.

The front desk person at check in was welcoming and professional (I saw him just once). The facilities are excellent and at a very convenient location. It was easy to get from and to O’Hare Airport. Breakfast was included and it was good. The kitchen staff kept the area clean and everything, such as plates and cups were always available. I saw some hard working women in that area 👏🏼👏🏼👏🏼🙂.

I would have expected a more friendly staff at the front desk. It was not case except for two of them who were helpful and kind.

Our room was absolutely beautiful and completely met the needs of our entire family. The breakfast was fantastic with lots of variety and everything was clean and well-cared for. The underground parking was such a bonus, especially with the rainy weather. Our favorite feature was the pool. Clean, spacious, and fun!

A guest at breakfast each morning was very rude to our young family. She was older and there may have been other issues she was dealing with, but it certainly made some of our breakfast mornings unpleasant. We did not bring this up with any staff, as she never got aggressive beyond yelling, "Shut up!" at our well-behaved kids. If not for her, this would have been a perfect experience.

The location was excellent and there was plenty on offer for breakfast that varyied daily (fruit, cereal, make your own waffles, sausages, omelette, potatoes, youghurt, juice, tea/coffee). Rob at the front desk was very helpful and pleasant to deal with. There were always cleaners around and the hotel was spotless. The cleaners were always friendly. The rooms are large and have a fridge / freezer and there is ice available in the hallway. There is a kettle and sachets of tea / coffee in the room. Additional food and drink is available to buy in the shop tucked in beside the front desk. There was aircon in the room. There are plenty of shops within walking distance. (I recommend Salsa Street for food.) The hotel is near the airport and a taxi (Lynk) should be under $20.

It would be nice if liquid shower-gel was provided. Two small bars of soap were provided: one at the sink and one at the shower. That's not really adequate or hygienic for guests sharing. A bottle of liquid shower-gel attached to the wall similar to how the shampoo was provided would be appropriate. There was one person at the desk who was rude when asked a question about a problem accessing the room but other interactions with them were okay. They should work on maintaining a professional manner. It would be nice to have a safe in the room.

Staff was nice, room was clean, location is GREAT.

Breakfast was not great but tolerable. I opted for a bagel and coffee because it’s not hard to mess up, not a fan of the eggs and bacon. Not the property itself. But. They did have an issue with the air conditioning on one of the hottest weeks of the summer so that was not great. However, they did the best they could and were very upfront, honest, and compassionate. I felt bad for the employees because it was just hot everywhere. Rob the GM was very friendly and super apologetic. I know it wasn’t his fault and they had techs come out as soon as they could to resolve the issue as fast as they could.

Location was good. Lots of dining options near by. Breakfast was typical hotel breakfast but the nice thing was that it was later than most, lasting until 1000.

Key cards did not work - took three times to get ones that did. Second front desk person we dealt with was not friendly. Checkout took too long but person at desk was kind and friendly.

Location was good for our trip. Breakfast was better than expected. Room rate was better than I expected for a property this nice. While the memory foam mattress was probably fine for most people, I have a bad back and needed to add pillows to provide the support I needed but then it was okay.

I was completely satisfied. There was nothing I thought could have been better.

The lobby was very clean and the staff was very friendly. At check in they upgraded us to a larger room. The room was very clean. I am in a wheelchair and I got an accessible room. This is the first hotel that I have stayed at that was actually accessible for me. My wheelchair for thru the entire room including the bathroom. The beds where not too high making it easy for me to get in and out of the bed.

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Getting to underground parking was a little challenging. Elevators need more signs for that. Confusing levels signs Lobby level, Parking level, first floor etc…

The accommodations were good. The complimentary breakfast was for the most part excelle

No closets. No Clothes hangers either! Microwave was not working while we were there. It was reported as not working, but no reaction was taken to replace it either.