We enjoyed a wonderful stay here for a few days in December. The staff are exceptionally helpful, speak great English and have an excellent knowledge of the local area. The hotel is tasteful and cleaned every day to a high standard with extras in our suite room such as a coffee machine, water and bathrobes. Bed was large and comfortable. Breakfast had a good selection of cereals, breads, meat, cheese, fruit and pastries. Eggs are also offered, cooked to your taste each day. The interior of the whole building is so interesting and I loved the Christmas decorations and artefacts on display.

I would recommend this hotel as a great place to stay in Lisbon unless you had mobility issues in which case the stairs inside and position on a hill may prove challenging.

The location was fantastic - could walk just about everywhere and if I couldn’t the train/metro station was a 6 minute walk. It was extremely comfortable and the staff were very friendly and went above and being to help with any issues. My room was ready before the official check in time and I was able to have right away. And they carried the bags to and from my room. Definitely recommend!!!

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Absolutely loved our stay at this small authentic hotel. The location, breakfast and size of our suite were amazing! We were on the back street and there was no noise. The staff were wonderful and obliging. We cannot wait to go back.

The bed was too hard for us, any longer than 2nts and we would have struggled. The shower cubicle was small and difficult to enter/exit.

Really lovely staff and breakfast, rooms on the upper floors are really beautiful

We stayed in a smaller room in the basement on the first night of our stay, it opened directly onto a road which didn’t feel relaxing and it was extremely noisy, the staff moved us without hesitation for the remainder of our stay and we really appreciated it

The staff everyone was extremely friendly attentive helpful and the interiors were in keeping with the age of the building and breakfast was excellent

My room was on ground floor which meant big double doors faced the street so wasn’t very good to open double doors

location, the decor

no one on reception at 6pm for me to check in. was standing on street until guests let me in. once in we couldn’t find staff for some time. At check out, I had the same situation. No staff at reception and I had to wander corridors calling hello to try find someone to check out

Alecrim ao Chiado (Once upon a House) is just fabulous. We stayed for our 20th Wedding anniversary and they couldn't have done more. The hotel is boutique, but the service was perfect, from the reception, breakfast service and room service, we really can't fault a thing. The location was great, off the main squares so a little quieter, but perfect to find all the attractions whether you want to walk, tram or taxi. (Really close to Pink Street and the Tigris River)

Absolutely nothing. REALLY, we couldn't find one thing we didn't like about this hotel, its services or location. Nothing was too much trouble, the staff were so friendly and as we were there for a week we were always greeted with a smile. Even on the last day when we needed breakfast a little earlier it wasn't a problem.

Location was very good, room was spacious, comfortable and quiet. Breakfast was really excellent with personalized service and made-to-order eggs as well as delicious fruit and yogurt among other things. Hotel entrance is quite secure. All that is great but most of all it is the incredible staff that makes this hotel what it is. You could pay $1000 per night for a luxury hotel and not have a more gracious and caring staff provide such personal attention. Our flight to Lisbon arrived early in the morning. We went to the hotel with the hope that we could just drop off our luggage and go out for 6 or 7 hours until check-in. Instead Claudia invited us to the Hotel's breakfast and found us a comfortable space to rest until our room was ready. Ultimately we were able to check in hours early. Then Lara at the front desk asked us what we wanted to do in Lisbon and gave us many excellent suggestions. All the staff were just so caring and friendly. A great experience!

That we couldn't stay longer

The staff at this property is excellent. The location was perfect. I did several tours while I was there & it was a short walk to the meeting point of each of them & the train is nearby. There are many restaurants close by. Breakfast includes made to order eggs, fresh fruit, yogurt, breads, meat & cheese, cereals & sweets. It far exceeded my expectations. My room (4) overlooked the street but with the shutters closed I had absolutely no trouble sleeping. (Air conditioning is available in case you get warm.) There is a robe in the room & the bedding was very comfortable. I would not hesitate to recommend this property.

Breakfast starts at 8, but most tours also start at 8 (or 830 but a short walk is required.) An earlier breakfast or some grab & go options would be great! (I did tell them I was leaving early one morning & they left saltines, a banana & juice outside my door, so they’re definitely trying!)

Everything was perfect. The staff were fantastic, particularly Claudia and Gonzalo who went above and beyond to make sure our stay was superb. When we arrived, in the rain, Claudia came out and helped us with our luggage and then got a towel and wiped our suitcases dry. We arrived early and lounged in the common area while they focused on getting our room ready. We really felt like we were their friends rather than guest in a hotel. The included breakfast was fantastic, everything you could imagine, buffet style PLUS made to order eggs. Our TV wasn't working when we arrived and within hours they had a repairman there to replace the cable box. Location is perfect...central to everything. Our room was huge and well equipped.

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