In my top 5 favorite hotels ever. The staff here are consistantly of the finest caliber. You will never feel neglected. I have stayed here 3 times in the last three years and I love it. Beds are very comfortable, shower is spacious and the rooms are impeccably clean. The breakfast buffet offers a wide variety of options. To top it all off there is a barrista in the lobby making Starbucks coffees. Wifi is good and I was able to get in a couple days of work.

On my last visit the guest washing machine was broken, but we took a taxi to a local laundry (Mina's Laundry) and picked it up washed and folded the next day. I honestly have nothing bad to say about this hotel.

Breakfast was good. Beverages by the pool were nice.

The maid service was a little pushy demanding that we needed to vacate our rooms by 9:00 am in order for them to clean the room. They stated that if we didn’t vacate our room it wouldn’t be cleaned or it would cause them to run very late and would have to work longer.

We definitely will return to your Holiday Inn, the staff were all so very nice from Saul at our welcome (receptionist's too), to the bartenders and well everyone. Our room was always so clean Anai took exceptional care! At breakfast Rodolfo was so attentive and always in a great mood, the food was always yummy and a Special " thank you" to the head chef who made me his specialty omelette that was amazing. The young girl that was both bartender and delivered our room service was also great:) All in all we loved our stay, the beds were so comfortable, and we were very happy! Thank you!!! PS- clean refreshing pool too!

Honestly, we have no complaints.

The room was big and clean with a comfortable bed. The hotel seemed to be in good shape. The pool is nice and convenient to the lobby. The staff were friendly and helpful. The breakfast was good. We were able to park the rental car for free. The hotel is very close to the bay in Santa Cruz, which is nice.

The communication before check in was weird. Every question I asked got the same answer, which was basically telling me that under no circumstances could I check in before 3, and that checkins after 6 would cause my credit card to be charged. I got multiple messages about this, to the point where I was feeling that the hotel management is not friendly. The restaurant staff did not inform us for 15 minutes that the breakfast needed to be inside at the restaurant, and not at the table in front of the pool where we went for breakfast. It just felt like communication isn't good.

Excellent breakfast, we did pay extra for it, but well worth it. Lots of choices, including made to order omelets! The breads were also good. I liked the fresh fruit and would have liked to see more citrus fruits such as oranges or grapefruits.

The size of the pool was a little small, but adequate to cool off. I also found that the menu could have had more choices, but it was very tasty. Alcoholic drinks were a little pricey.

The location is excellent. There is a taxi station right around the corner where you can get transportation to the downtown area. It’s also close to restaurants at the beach and to the pedestrian route to the downtown area, which is about a 20 minute walk. The ocean here is very calm and safe to swim with children. Also, the hotel has a washer and dryer that you can use to do your laundry, which was a huge help to us. The housekeeping staff provided excellent customer service along.

The receptionist wasn’t too friendly, but the rest of the staff made up for her.

The location The staff at the front desk, always cheerful and helpful. The Air conditioning

The cleaning staff regularly missed providing either cups, water, regular coffee, Kleenex, washcloth, when they cleaned. Other guests were getting good cleaning service and even towel sculptures. The front desk always provided the missed items, so it wasn’t terrible, just annoying.

Excellent breakfast with traditional Mexican cuisine dishes and not what you usually get at a buffet. Everyone was very kind and it is one block of distance from the marina where you take the tours to the different beaches.

No mini fridge but not a deal breaker for us.

The staff was very friendly and helpful. The facility was very clean. The restaurant had great choices both local cuisine and some American choices like hamburgers and fries. There was a full bar and the bartenders gave a good pour! The area was very safe and parking was easy! We will definitely stay here again!

Very clean and the beds are soooo comfy . The staff is very friendly. Great location. The breakfast buffet offered a variety of choices and is reasonably priced. Starbucks coffee stand in the lobby.

Sometimes the staff can be noisy in the hallway in the early morning. Limited choices for english TV.