The terrace balcony. Good shower. Very clean. Lock box in the room. Friendly, helpful staff. Great location with quick access to the beach, both the hotel's beach club, and the Santa Cruz beach. There were lots of restaurants in the area. There is a pedestrian walkway right beside the hotel that leads to La Crusecita town and a large superstore. It takes about 15 minutes. Gorgeous weather. Around 30 C midday and 21-24 at night.

Evenings are loud at the hotel with music in the lobby and a colorful bus on the street that encourages its passengers to yell as they pass the hotel every 20 minutes or so. The plastic seats on the terrace and at the beach club need a pillow to sit on to be comfortable.

The property overall was kept clean. Professional and friendly staff. I love the entertainment they had every night. Fun environment! Awesome location, my group was able to take the bus almost right in front of the property.

I did not like that it was not clear for my group that we had to pay one night of our accommodation in order to keep our reservation available. Because we didn’t pay in advance the first night, our King room was not available and end up getting another room with double beds. I think this was more like a problem with Booking reservations process.

the hotel was in the best location in think. Close to the town centre, a quick and pleasant walk to the local village, with it's great central market, directly behind where the boats depart from in bay tours, and wonderful beach restaurants at Santa Cruz. Then a quick shuttle bus trip away and your at the hotel's beach club, which is incredible. The beach is absolutely beautiful, and private, then there a huge pool, sunloungers, umbrellas, kids activities and the best lunch buffet we've ever had. We also really enjoyed the buffet breakfast at the hotel each morning.

rooms on the street side were a bit noisy at night and couldn't lock the doors to the balcony. The tv was only in Spanish which was a bit hard with the kids.

Everything is just fine for the price. Beach club is nice. Location in Santa Cruz is convenient. It's all what you can expect for the ridiculously cheap price paid.

It's LOUD in the dining room. Like having breakfast in an auditorium. And no bartenders before 11 a.m. Drinks are only included between 11am and 11 pm. You have to pay for a mimosa with breakfast, which is fine, if you actually get a mimosa and not whatever the unqualified waiter/waitress thinks a mimosa might be.

Nothing to add here in this section, the hotel was fine and had nothing to add to improve in the facilities of the hotel.

Nothing to add here in this section, the hotel was fine and had nothing to add to improve in the facilities of the hotel.

Was close to the beach, and the food was very delicious.

I couldn’t regulate the AC, kind of warm for us. They never answered the phone (operator) A lot of mosquitoes in the lobby

Convenient location and family-friendly hotel! Santa Cruz Beach is a 3-minute walk away from the hotel. My small dog was also allowed to stay with us for an extra fee. I wouldn't say this was a relaxing place to stay (lots of families with young kids and karaoke or other events at the bar downstairs every night), but the noise always stopped before midnight. The staff was friendly and helpful too.

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Friendly staff and walking distance to the beach and many restaurants and stores. live music in the lobby most evenings and restaurant available

it is a hotel used by all inclusive tours so it could get quite crowded with families with young children so the pool was quite busy most of the time. The beach club was great but the water at the beach is too rough for safe swimming. There is a pool though.

The breakfast was very good and the location of the hotel was where I was aspected close to the beach, and very nice place

Breakfast had good selections

Dinner selections could have been better it has to be a strong option for experience travelers who want to see more of hotel.