We booked a suite for a very reasonable price and it was delightful as well as being a very quiet area of the large hotel . The bathroom was large with a good walk in shower and a separate toilet which is so rare in hotels but such a good idea . The property is almost in the village but surrounded by vineyards . So incredibly easy to stroll into the village and enjoy the restaurants . The tour buses are all gone by about 6 pm so the village is empty apart from locals and the hotel guests.

Neither Waze nor Google could find the hotel and the signage until you are almost at the hotel is poor . The parking is annoying as many locals obviously use all the spaces as there is little parking in the actual village, So we drove around and finally squeezed into a spot . Then checking in we were told by receptionist to park in the gated area and how to work the barrier . So back out I went rescued the car and drove to the gated area . Surely a better system could be found to handle this . We used the hotel as a night stop en route between Italy and the cross Channel Ferry . The vineyards are amazing however the village is just another awful tourist trap with endless souvenir shops for the endless stream of coach parties .

We had a superb stay at this hotel. The reception staff were very helpful, particularly as we decided to up grade our room to a room with a balcony. The room was lovely, looking directly over the vineyards. The outdoor swimming pool was warm, we enjoyed a lovely afternoon here, on comfortable sunbeds. The indoor pool was small and not really suitable for a proper swim but still a good facility - there were plenty of sun beds for a lazy afternoon on a rainy day. The highlight of our visit was the restaurant. Having travelled through most of France, this was by far the best food we had. Both our evening meal and breakfast were superb. Riquewihr itself was a little disappointing. Small streets with lots of restaurants but nothing else to see. We hired electric bikes and cycled to other place, which to be fair, were similar. It was worth visiting, just to see the area and enjoy the hotel. For such a small town, the hotel had plenty of parking.

Nothing!

The staff was friendly, professional and the location excellent. We stayed one extra night and ground floor room was the best. We booked through Booking.com and my e mail confirmation from them said breakfast was included in final price-but we were charged each day.

The restaurant for dinner did not have enough choices-the best part of my meal was the salad. We had a room with balcony for 3 nights and 1 night with a ground floor room. We wished the room had more hooks for towels.

We were upgraded to a suite on arrival, and it was just perfect! Big, clean, comfortable, quiet, good view, good wifi, complimentary water and treat for the dog, really beautiful! The hotel is dog-friendly without extra charge, breakfast is excellent (if a bit pricey), parking is free of charge, spa space nice (and free of charge to use), staff is super nice and welcoming, the hotel is just 5mn walking from the centre. Excellent value for money (even without considering the free upgrade).

Everything was perfect and more. Nothing to complain about. We will come back happily.

We booked an overnight stay an hour before we arrived at the hotel. On checking in we were advised that we had been upgraded to a suite which was wonderful considering we had had a very bad experience in a hotel in Villefranche-sur-Saône sur Saone two days earlier. The receptionist was so friendly and the suite was excellent. Just loved the hotel and if we ever return to Alsace we will stay at this hotel.

Nothing

The breakfast was great. It's so close to downtown Riquewihr you can walk. We enjoyed the bar getting a drink. The staff was friendly.

We've come for many years now and they changed the hours that children can swim. It's ridiculous the kids only can swim in the day for a few hours. We wanted to take our grandchild swimming in the evening and couldn't.

Immediately off the bicycle trail with excellent indoor secure bicycle parking . Reception staff was very helpful and friendly . Lift to rooms . Rooms spacious and very pleasant . A/C works well . Our room was on the 2nd floor and had great views , comfortable bed and toiletries in the clean and bright bathroom. 100m. from the walking street through the old town with multiple shoppes and restaurants .

Super room overlooking the vineyards and distant view - with a lovely balcony to relax on. Great location just on the edge of the historic town made it perfect for walking out and visiting or having a gentle stroll in the vineyard paths. The outdoor pool facility looked fabulous (although we didn't have time to use it in our stay) and plenty of parking on site.

Nothing that we noticed. I prefer feather pillows as they are softer and these don't seem to be available in hotels much now - but it didn't spoil our stay.

We had a little room but it had everything needed. The facilities are clean and comfortable. It’s located in the center of the cute village- just a 3min. walk to the start of the shops, which is great. The breakfast buffet was yummy, although it wasn’t included in the price.

A bit too expensive for the service.

Alsace is extremely expensive during Christmas time but staying at the best western was worth every euro. I highly recommend it. The receptionists were helpful, attentive and spoke great English. I was an idiot and forgot to put my card key in the electric slot. A kind technician immediately came to figure out why I didn’t have power. I had a nice view of the town from my second floor room. The pool and wellness area were excellent. Robes and fuzzy slippers were provided along with herbal tea.

This isn’t something that can be changed but the decor in my room was tacky. Hot pink lamps and some ugly paint designs on the wall. If you’re planning for a special occasion I would be specific with which kind of room you want. When you check out you need to pay a tax. I was in a hurry to catch the bus and didn’t know I’d be stopped on my way out.