The rooms were very spacious. The staff was very friendly. The coffee was delicious. The rooms were clean.

I didn't like my room because it faced the street and there was alot of noise coming from the street cars. The breakfast was almost the same everyday they just switched up the breakfast meat. There was no phones inside the room if you needed anything you would use your own phone or the hallway phone or travel downstairs. I asked for my room to be next to my son's room and it wasn't. The pool was not open I always stay somewhere during the warmer months a place with a pool for my son. He was a bit upset about not being able to use the pool.

My stay at this hotel in Charlotte was mostly great. The room was clean, the bed was very comfortable, and the location was excellent. Breakfast was also good. However, I was disappointed with the service. We asked for towels and received them late, and on the fourth night, we requested room cleaning and fresh towels, but they never brought them. While everything else was wonderful, the service could definitely be improved. Overall, it was a good experience, but better attention to guest requests would make it even better.

My stay at this hotel in Charlotte was mostly great. The room was clean, the bed was very comfortable, and the location was excellent. Breakfast was also good. However, I was disappointed with the service. We asked for towels and received them late, and on the fourth night, we requested room cleaning and fresh towels, but they never brought them. While everything else was wonderful, the service could definitely be improved. Overall, it was a good experience, but better attention to guest requests would make it even better.

The space of the room was amazing, the beds were extremely comfortable and the location was great we were close to everything we had planned

The staff was lazy ! Barely anyone at the front desk when we needed something, no phones in the rooms had to call front desk by cell phone and when we asked for linens we were told "Oh we have some but you have to come get it yourself".

I loved the newly renovated room and the cleanliness of the hotel. The hotel staff was super friendly, and breakfast was delicious!

I DIDN'T like how strongly the front desk clerk emphasized not smoking in the rooms and no partying to us because it made it extremely clear that there was a problem with that and made me wonder about the clientele. The bathroom was wayyyyy too small compared to the spaciousness of the room. Ya'll should have renovated some space from the room into the bathroom. The stay turned out great though.

The location was great for our needs the breakfast was okay. Food was not hot just lightly warm could have been heated more.

The carpet in our room was damp on several areas, not sure if it had recently been shampooed or what happened. So we had to wear shoes so our socks did not get damp. Also several of the lamps did not work. In the closet area there was no lighting because no bulb or light just did not work. The two lights behind sofa did not work and they were plugged in. The coffee maker did not work. The carpet was shredded going into bathroom and carpet nails were sticking up. This all is minor issues and will not keep us from giving the hotel another stay if ever in the area. I hope these issues are addressed.

Clean room. No early check-in although there was a huge concert n Charlotte that evening at BOA stadium for Western NC devastation, and people came from all over… so check-in was long and crazy.

The breakfast was terrible! Some weird looking dry ham pieces, even drier potatoes, dry French toast…. Awful. The coffee was not even good. I won’t be back.

The property was under construction but it did not interrupt our stay. They lights has just came back on when we arrived so we had to walk up to he 6th floor. Great exercise . Lol but we didn’t mind we understand somethings are out of your control, but they had it up and running quickly. Our room was clean and spacious, the staff was great, the breakfast was actually good for it to be hotel.

I loved it all

The service was fenomenal Jasmin was amazing she took care of us like a true pro definitely knew her stuff thank you.

The room was clean but not top notch there were areas that were missed other then that good spot,a little more attention to detail would be great.

The breakfast was great. The room was nice. You could see it was old, but well kept and it's going under renovations, so it would be great to come back and see the results. The staff was friendly.

Great all around. It was going under renovations, so not everything was working, but it was great and there were accommodations made to make up for the ongoing renovations, so no complaints.