The staff were all very helpful and friendly. The food served was excellent. The bath was nice. The only drawback was that the beds are on the floor. With a bad back, it was hard to stand. The scenery is fabulous especially in the morning! The staff also assisted with transportation to and from the train station and the house. We spent part of a day and night at Yufuin, which felt a bit rushed; but, the result of a lack of trains going in and out of Yufuin and the high number of tourists. Lots of food to eat however once you get into the village.

Bed was on the floor. Hard for older guests, I think. Other than that everything was very nice. There was complimentary water and a wonderful lime drink in the refrigerator in the room.

We loved our stay in at this property in Yufin. The room was wonderful, and very comfortable. We particularly enjoyed our outside onsen which was private and overlooked Mt Yufin. The view was stunning. Meals were beautifully presented and were exceptional and we really could not fault any of the dishes that we had. They have a shuttle bus which they offer to take you to the station, however this does not operate on Sundays. Yufin is a beautiful place and staying here was a treat for us which we loved.

Staff were a bit curt and we found it hard to contact them by phone. They would answer and when asked if they spoke English we were left waiting and eventually we hung up as no one came back on the phone. On trying to ring again no one picked up again, which was frustrating. When arriving 2 hrs earlier (in the rain) we were first told we could not book in, we did understand this but we certainly did not want to go back out into the rain with our luggage, having arrived by taxi from the station.

The food is amazing, it is basically Michelin stars standard and I have been to a few Michelin stars restaurant. Beside the quality, there were variety and creativity instead of the typical Ryokan's food. If anything I will be back for the food.

I booked a 61sqm room, yet the bedroom space is rather small. Lots of wasted space in the foyer area which cant really be used. It came with a private onsen so taking up lots of bath room space. They painted the ceiling black and the wall is dark wood, so the room is dark all the time, there isn't enough lights from the outside to brighten up the room. Internal lighting is also bear minimum. Gave a gloomy depressing feel to it. If not because of the food, I don't think I want to be back.

LOVED staying at this ryokan! It was beautiful, the staff were kind and VERY attentive, and the meals were INCREDIBLE!! I couldn’t even finish my dinner on the last night I was so stuffed. The room was also lovely, and I LOVED having a private onsen. It was pretty hazy most of the time but when it was clear the view of the mountain was gorgeous! I was the only solo traveler when I was there (from what I could see)- this particular ryokan seems to be a popular spot as a couples get away but I definitely still enjoyed myself!

This is not really a negative point, more of an FYI. Based on the location of the hotel, the only ways to get there from the train station or any of the main parts of town are the shuttle bus they provide for check in and check out, or a taxi. They were very kind and accommodating, but if you come here relying on public transportation, just plan for that.

The town is really lovely and the personnel of the hotel is extremely nice and attentive to your every need. The diner and breakfast are very generous, we are not really used to eating that much for the breakfast but it was interesting to try the traditional breakfast. Really great to have our own little onsen in the room (beware only one person can fit)

The shower is actually outside (same terrace than the onsen) and the shower fittings were a bit outdated and a bit dirty. It should be changed. Also we found the pillows extremely hard.

All the staff was super attentive and helpful! Shout out to Denny (if I got your name right 😅)and his colleagues for making our stay so comfortable! Food was great and the shuttle service to the station is so helpful!

The private bath in the room, maybe it was not temperature regulated. So after a long period of not using it, the water inside will cool down thus making it not as hot. And it takes a while for it to be back at the “onsen” temperature. But other than that overall it was great!

A truly wonderful experience. The food was the best I've ever eaten. Dinner was about 8 courses and seemed Michelin star quality to an amateur like me! The cabin we had with a large, private onsen was beautiful. The view of the mountain from the onsen was sublime. The accommodation was not extravagant or luxurious but authentic and comfortable. An experience we won't forget - magical.

Hard to come up with anything. I think the Japanese are a reserved people so perhaps the staff could have been warmer but that's a cultural thing I suspect, so not really a criticism. I think too much warmth and interaction from staff is frowned on in Japan, so to be expected.

the staff were highly attentive and extremely helpful and thoughtful. the hot spring bath in the room was amazingly enjoyable. The food was well thought out and presented like art.

it takes about 20 minutes to walk from the train station

The view is wonderful. You can see the mountain while soaking in the onsen in room. Room size is good and TV has YouTube channel. The staff speaks good English too. I reached Yufuin station at 4.50pm and wanted to take a taxi to the hotel. However there were so few taxi there. I called the hotel and they are so kind to send a transport to pick us up although I have missed the scheduled shuttle service time. Dinner and breakfast plan is good although it will be nice if there were more sashimi and beef.

We found the toilet roll a little dirty so we feedback to the hotel. Housekeeping should pay a little more attention to that. Not a big issue though as there is an extra new roll for you to change. Hotel is a little far from station. Not possible to walk up.

It was so quiet and comfortable. I like the auto cover of the toilet bowl that I don’t have to open it whenever I use it. The service of the property was excellent. It was so appealing that a delegated staff to specially serve every room guests. Kin who was delegated to help us in our stay, is a very nice guy and helpful too.

There was no hand soap in the toilet of my room and it was far away from the onsen that it was not so convenient.