The accomodation was nice and comfortable. The dinner and breakfast was lovely, tasty and a variety of fresh food. The service was very good.Lovely to be picked up from the station and returned again after checkout.

The menues were all in Japanese which made it difficult to understand what comprised of each dish. It would have been great if the menu included english details to understand the type of each dish. I was appalled at checkout having to pay an extra amount of yen 305 to cover the use of the onsene pools. I would have thought this would have been included in the packaged cost, as the people staying would be using the pools.

Room was huge and comfortable, the private onsen is definitely a treat! Both breakfast and dinner were delicious. Staff were friendly and made you feel at home.

Dinner service felt a little rush, courses came out almost all at the same time and we were finished in an hour. The food was delicious so it would have been nicer if we have more time. Overall, did not affect how much we love about the place!

Everything, staff, the space, private onsen, wow. Loved everything

The distance from the main attractions such as the floral village. They offer a free shuttle but only for check in and check out, if you are planning to explore, youa re going to have to walk up and down a hill unless you are driving.

- The hotel environment is comfortable. Each group of guests has their own house with very high privacy. As there are less than 10 rooms in this hotel, it's quiet at night, which makes the atmosphere tranquil - The room is spacious and with two private onsens (one indoor and one outoor) - The beds are big enough - Dinner and breakfast is served in private rooms for each group of guests - Hair curler/straightener is provided in the room

- The water in indoor onsen is too hot... - The hotel isn't close to the Yufuin shopping street, but it's great that the hotel provides free pick-up service from train station

The environment, the food and the experience of living in a traditional Japanese onsen

All staff were off by 9pm. The group of guests staying next to us were having a party in the next room and were unable to rest well. We were unable to find any staff to deal with the situation except the night time security guard.

So happy to have stayed here for a night. Soaking in both of the private hot springs bath in our room and enjoying the kaiseki dinner and breakfast at this beautiful place was quite an experience. Arigatou to lovely Disna and her co-workers for their hospitality throughout our stay.

The staff is just unbelievable. Place looks amazing. Dodd was delicious Greatest Ryokan experience.

Itt'd definitely not cheap. Does it worth it? I would say; try it for one night at least

The dinner and breakfast was really good and value for money. The location of the ryokan is secluded which is normal for ryokan in Japan but the ryokan provide free pick up service from Yufuin station to the ryokan.

Check out could be a bit later like 11am instead of 10am

Room is quite sizable, they have private bath both indoor and outdoor which is nice. Free drinks in room, meals are very well prepared. Facility is beautifully decorated and has nice view. Staff are helpful and friendly. Free shuttle pickup.

a bit far from center of attraction. not flexible dinner time.

The apartment was amazing and beautiful, when we arrived a green tea incense was providing a fresh aroma in the room. Bath and Onsen were great to have for personal use. The food (dinner/breakfast) was served in a small personal room and the sukiyaki was really amazing!