Good location Excellent dining facilities

Staff were reluctant to believe me when I reported room key not working despite having another staff member needing h to assist us on the night of our arrival. Morning staff, first asked me “if I was sure” about the problem I was reporting, and later said it was all fixed and they could find nothing wrong with the room lock. I also had a large well in the mattress (unfortunately on my side of the bed!) that really should have been replaced. We couldn’t cast to the tv and more than half of the free to air channels did not work. But the rooms were clean and well maintained.

The location was perfect for our needs. The Restaurant food was very good and equally well priced. The staff at the front desk were very welcoming and assisted with any of my requests. Also there is a gym Pass for the GYM next to the hotel 24/7 access was charged for each 24hour access ,the rooms need a little bit update on the carpet but otherwise the bed was comfortable and the room spacious perfect. Facility car park was always available and easier to access it from the hotel. Rooms were accessible via lift or stairs.

Nothing to report on

Great price and nice rooms.

Stairs

I like the location, very convenient and near to my event. The luggage storage facility was a really helpful feature for us too as we needed to go for our event on our check out day. Restaurant and the food as well as the drinks were fantastic.

The hotel could provide more toiletries like soap and all. Even the one you install on the wall in bathroom. Will really help for us travellers from interstate. Also, make it easy to access the tv when connecting to our apps like Netflix etc.

The room was spacious, bright and clean to work from.

The noise of the traffic next to the desk/work station was frustrating at times, not being able to hear online mtgs properly due to loud cars, burn outs on the street and ambulances/trucks etc. The apartments are surrounded by car parks and concrete so there wasn't anywhere close by to step out into to nature, felt stifled being in a carpark and surrounded by concrete with no natural environment close by without having to drive somewhere else. When I arrived Tania on the front desk was abrupt and quite rude to me for no reason? Luckily Isabella/Isabelle took over, treating me with kindness and respect.

Ease of access, everything we could need easily accessible, restaurant food was fabulous, rooms were nearly sound proof as evidenced by the wedding reception we saw being set up but didn’t hear

Tiny awkward parking options, no bath, dryer made the room very steamy overnight and leaving the kids tech to charge while we went out was pointless as the electricity cuts off when you lock up.

The place was huge! We weren’t expecting the modern, spacious accommodation in such a wonderful location after paying the same amount for the very basic facilities elsewhere in more remote places. The washer and dryer were a surprise bonus! Very handy when travelling with young kids!

Just wished we’d booked for longer. We booked online with bookings.com for 1 night only and if we had known how wonderful it was we would have booked an extra night or 2 even! Unfortunately this was over new years so completely booked out once we realised the gem it was!!

Hotel in a good location to shopping, food outlets, coffee shops and had the in-house bars and restaurant. Credit to the reception staff who were empathetic to our situation and proved helpful during our stay. Room was comfortable with generous bathroom with washing machine and dryer.

The studio apartment booked had stair access only, the room was poorly furnished and appeared unclean. The hotel reception changed the accommodation to a hotel room with mini-kitchen and a better bathroom immediately upon our request, for the same cost even though the hotel was almost fully booked. The studio apartment was located 200 metres away from the hotel on main street.

Location to trains, shops and other friends staying in other apartments and hotel rooms within Mawson Lakes Hotel complex.

I was in Studio apartment 14A. So we’d night 28th June who ever was in the upstairs apartment from me kept me up all night running up and down the stairs which are against my bedroom wall between 12midbight and 3am… then running around the car park and Ty en back up and down the stairs along the wall of my bedroom, then what seemed like doing aerobics. Finally went out to confront her and she had her gym clothes on and doing laps of the carpal.. and what I assumed laps up and down the stairs! Not a lot of sleep they night for me. People are just weird!

The location was great as we were working from Parafield. We stayed in a 2-bedroom studio around 150m from the hotel. The room was silent and bathroom facilities were great. My only complaint was the room was a little dated. The food at the hotel restaurant was GREAT - 5 stars

Maybe a fresh coat of paint, soap, and other amenities in the bathroom would have been appreciated. Overall the room was good, clean and functional.