Very nice stay, to be completely honest the Holiday Inn express and suites has been a wonderful place to stay me and brother came and stayed here for approximately a week and it has been very nice, the only real problem that we faced was the deposit, the deposit cannot be paid except with a credit or debit card, and you cannot use a card that does not have your name on it as i could only use my parents card, we made work since the people at the hotel could not do any expectations, but it is somthing to consider when you go to check in at the property. But overall wonderful stay

Breakfast was hot and good. Everything offered was available when we went down about 8:30am on a Sunday morning. Attendants were there making sure all questions were answered and supplies were there.

Parking was somewhat limited when we arrived at around 8:00pm on a Saturday night and signage was confusing or nonexistent in the parking garage. No one at front desk to check us in. We hate to go to staff only office to find someone. We requested an accessible room but the toilet was standard size and not ADA toilet. Too short for both of us to be comfortable.

This was a safe clean space for myself and children to land after an 18hr car ride. They were so friendly and made us feel at home. The pool and gym were amazing as well as the laundry room which came in a clutch! A special thank you to Chris(front desk) he went above and beyond to give me options in case we needed to extend our stay. Thank you all.

The lady in the kitchen that watched over breakfast was rude. She wasn’t helpful and the only thing she said to us was “CLOSED” as she stood at the doorway watching us scurry to grab last minute items. She needs hospitality training asap.

Hotel was clean and bed was extremely comfortable. Which made it hard to leave the time. Breakfast was ok. Wish they had changed the best selection one of the days. However what they did serve was pretty good. Staff was super friendly sans sociable. Great access to doing and food. Parking was free which was great. I’d definitely stay again.

I wish they would have had bacon for breakfast at least one of the days

Breakfast is so rich!

I had a wonderful experience at this hotel. Every staff member I encountered, from the the check- in to the cleaning staff were delightful and eager to help! Michelle that works at the front desk provided me with exceptional customer service. She answered all of my questions, helped me sign up for the rewards program, and she is such a joy to be around and converse with.

The room was very comfy loved the light in the bathroom. The bed was outstanding. Good breakfast

It was just a matter of teenagers screening and shouting in the hall. And the day before the police was in the property while I was on the lobby area and made me feel unsafe but nothing really happened.

I love the customer service we arrived around 10 at night on a Saturday the front desk guy was really nice to us it makes us feel so welcome , also the lady at the front desk in the morning she is so nice so polite , the staff on this hotel deserves a raise ✅⭐️⭐️⭐️⭐️⭐️

Staff were friendly. Everything was clean. Breakfast was great!

The toilet seat was too low. Someone with bad knees has difficulty with rising up from such a low toilet. I am sure others would think the same.

The breakfast was great. The staff at the front desk were exceptional! The only problem was no maid service. We found out the last day we were there that we had to request maid service.

We come down to Houston every 3 months for tests at MD Anderson. We would stay here again if it wasn't so far from the hospital.