Room was big and comfortable, staff very helpful, good location short walk to downtown, breakfast was typical local food

Events in the pool for external guests and not lot of amenities in the room

This is the review I posted on Google Maps in June 2024 A big hotel with 12 floors. The room was spacious clean and modern with all the amenities. I did not see any bed bugs as described in one of the review. The shower pressure and adjustable temperature of the water were fine The location is good within walking distance from shops and downtown (20 to 30 minutes walk) if the weather is good. The breakfast and the service are excellent. The hotel arranged for an outside service to stitch my torn pants. The airport is about 30 minutes or less away from the airport but you cannot guarantee San José traffic. It took me around an hour or so to reach the airport due to 2 accidents on the route. The main drawback was the weak internet and the weak coverage in the room (10th floor). I reported it 3 times with no improvement. It was sort of better on the table side but on the bed I had to use mobile data which was irritating. So, if the internet is important to you, better ask for a room with good internet coverage or think twice if you need to stay in no coverage in the room

Weak WiFi. Bad internet coverage.

I checked in twice touch down San Jose and the day before I left Costa Rica. I must say, I love the place. In terms of cleanliness, amazing team who kept the rooms, and every space of the hotel sparkling clean. I love the friendliness and efficiency of the reception / check in counter. Easy to communicate in english. The restaurant staff (waiters) are also nice and kind, very much accomodating with my request of the food that I can eat, because I have a strict diet to follow. The food tastes sooo good - the ala carte and breakfast, the kitchen and chef, great team to give us guests, nourishing food that is made from the heart. I love the size of the room, there is enough space to walk and navigate my way around the room without me feeling suffocated. Great design and choice of interior as well. I love the mini office space, where I was able to do a little bit of online work. The size of bathroom is also great, enough to walk and navigate inside without hitting the toilet bowls and I love the way the bathroom is designed, curtains, lightings. Simple but with class. The overall feeling I had n the hotel is "i feel safe", super comfortable and I was able to relax and rest because of the very cozy ambiance in the room and around the hotel. Keep it up guys!

Few small things I requested, time to arrive in the room. And there was one request that never came, the bar soap and lotion, which I needed during shower time, few hours before I checked out. And I did not receive a call from the reception team on the status of my request. If the item is not available, they could have informed me. This is on thing to improve.

Breakfast was good (not great), as there were enough options (hot, cold, fruit, yogurt) but within these choice categories you have to stick with few choices. Local gallo pinto was good. Room is spacious. There is a swimming pool, but it rained most of the time (when it was sunny, we were in the conference room at the event I participated). Staff very nice and courteous.

Costa Rican coffee is weak for my taste, but I could pay for an espresso, cappuccino, etc. Bed is a bit too soft. Not cheap, but Costa Rica is not a cheap country.

Hotel is beautiful and staff are amazing!!

If your wanting to be somewhat close to the historic downtown area this is a great hotel for that. If your looking for a hotel close to the beach then this wouldn't be the place to stay. However with that said the hotel has onsight someone to help you plan excursions etc. I waited to the last minute as in day before and everything was booked. So i took an uber from hotel to La Fortuna and Manuel Beach and it was $280 usd. Just to give you and example of how far away it was so with that said book your tours to get a cheaper rate. Would i stay here again, absolutely because it was beautiful, restaurant was great, the staff treated me like family and that was the best part of it all.

The rooms were very spacious and the beds were fantastic! The TV is a smart TV so you can connect to Netflix and other platforms with your personal ID and password. The air conditioning in the rooms was also great! Breakfast was a buffet with various options that included cereals and yoghurt, hot items such as scrambled eggs and various bread options. More than enough!

Everything was great - the location of the hotel is close to downtown, where the museums are, but not too close to other nicer restaurants.

From the minute we arrived to the time We left we had an absolute amazing experience. I would rate this hotel 10 stars if I could due to friendliness of their staff and the location as well as beitifully maintained property. The room was spacious with the most amazing view day time and at night time. The cleanliness of every area was pleasant. Breakfast included every morning had a fresh variety of food to choose from. I would Totally come back to this location and recommend it 150%.

We had airplane issues and got to the hotel about 7 hours later than planned and in the dark. It was great that the lobby restaurant was still open as we were tired, frustrated, hungry, and in no mood to go out to eat. The room was relatively large, and the view was very nice from the 6th floor.

I was surprised to see a sign telling us not to put toilet paper in the toilet. This is a large hotel in a major city, and I was taken back that their plumbing wasn't more up to date and efficient.

The staff was outstanding. Front desk everyone spoke perfect English. Dinning staff 80% spoke good English, the rest broken English. Everyone was more than obliging. After Connie's oral surgery servers volunteered to blending or pulverizing her food so she could eat. Every morning when I went down early for coffee they inquired, with sincerity, how she was doing... then later when she came down they ask if she wanted another milk shake, something that was foreign to them prior to our arrival. The people here put themselves out for our convenience... assisting with a booking tours, making calls for us when Spanish was necessary, providing maps then highlighting the directions to where we wanted to go, then adding with specific landmarks that we would know, like go the the Pizza Hut and turn right. The people here make the sale.

The location. The entire city looks like a fortress. HOWEVER, this facility has extremely good security in the lobby and at the front entrance. Your key card for your room will only allow the elevator to go that that specific floor where your room is located. Warning don't put your key card next to your cell phone for any length of time, it will quite working.

The front desk staff are very helpful and gave us very useful advice about the local area and going into San Jose--the big indoor market is fascinating. This is a truly professional hotel. Everything just works! The rooms are large and the shower wonderful. Breakfast was exceptional with very high quality staff on duty. It is all spotlessly clean. We had a good quality meal in the hotel as we were really too tired to explore further-although the local argentinian restaurant looked good--perhaps another time. It is about 45 minute taxi to or from the airport-front desk will arrange it for you. San Jose airport has been extended and is now rather a good place to be. We would definitely stay here again if we needed a night in San Jose.

The price of the bottled water in the bedrooms is far too high.